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Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

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Maryland
1 review
0 helpful votes
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Still not resolved
May 11, 2023

I am still waiting for the return address to be sent to me after requesting it 3 times now. I had to reach out thru your facebook profile because emails aren't answered in a timely manner. I will likely have to do that again. None of the clothes I ordered fit though the size I ordered was my true size. Very disappointed thus far. I do not want to keep the clothes for that reason nor do I want a gift card as another order would likely not fit either. I want the return address and a refund.

Date of experience: April 11, 2023
Florida
1 review
0 helpful votes
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No comment. Read comment below. I have no further comment to make

Date of experience: April 11, 2023
Pennsylvania
1 review
0 helpful votes
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Returning items
May 11, 2023

Finding it very hard to return items that did not fit.

Date of experience: April 11, 2023
Canada
1 review
0 helpful votes
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Long delay from customer service regarding returns
No US return address available therefore impossible to figure out the cost of shipping items back
Will not order from Azzlee again

Date of experience: April 11, 2023
Canada
1 review
0 helpful votes
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Return and exchange
May 11, 2023

Product are good found size was a bit off I'm regularly L but found them to be tight fit, so going to reorder in XL see if better fit. I still need to hear back to return and exchange some items, heard poor review in returning items. I have stated what I need to return and exchange.

Date of experience: April 11, 2023
Colorado
1 review
0 helpful votes
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It has been over a month since I ordered, and if I would not ask customer service about my order, they never let me know some items were not available. I would never order from this site again.

Date of experience: April 11, 2023
Washington
2 reviews
0 helpful votes
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Unsatisfied
May 11, 2023

I still haven't received my order, I tried to contact the company but did not hear back.

Date of experience: April 11, 2023
South Carolina
1 review
0 helpful votes
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Ok
May 11, 2023

Not as nice as i thought they would be

Trying to return a few items back

Date of experience: April 11, 2023
Massachusetts
1 review
0 helpful votes
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6 items
May 11, 2023
Updated review

Great clothes, 1st time trying company
When I received the clothes only 2 items could be kept. Sizes and styles did not work

Date of experience: April 11, 2023

Great clothes, 1st time trying company
March 22, 2023
Previous review

Great clothes, 1st time trying company

Date of experience: March 22, 2023
California
1 review
2 helpful votes
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This website's return policy is that you must email them to get directions for doing returns. I've waited 3 business days for a reply and still have no instructions. Some of my items did not fit and I was disappointed with the quality of one of the items. All items are made in China and do not look just like the photos. I'm disappointed with the lack of response from this company.

Date of experience: April 11, 2023
Virginia
1 review
0 helpful votes
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Dress
April 11, 2023

It was easy to order and the delivery was on time.

Date of experience: April 11, 2023
California
2 reviews
0 helpful votes
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Wrong size, quality not too good
May 11, 2023
Updated review

One of my order has the wrong size even though it actually says 3X. I hate to pay for shipping so I will take it as a lost. I'll just make sure I don't shop at this store anymore.

Date of experience: April 11, 2023

I will let you know when I get the products
March 19, 2023
Previous review

I will let you know when I get the products. I am not comfotable in the sizing when I ordered.

Date of experience: March 18, 2023
Belgium
1 review
0 helpful votes
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Déception
May 11, 2023

Fortement déçue de la qualité et des problèmes de taille

Date of experience: April 11, 2023
Michigan
1 review
0 helpful votes
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Length of time to receive items unacceptable
No information about returning unwanted items
No way to communicate directly
Fabric cheap looking

Date of experience: April 11, 2023
Ohio
1 review
0 helpful votes
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Easy and prompt
April 11, 2023

I received my ordered in stayed time frame. I loved the items I selected but am waiting to hear back from customer service on replacing 1 item for a larger size.

Date of experience: April 11, 2023
New York
1 review
0 helpful votes
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E Wood
April 11, 2023

Clothing was nice but not true to size. Runs smaller than normal.

Date of experience: April 11, 2023
Delaware
1 review
0 helpful votes
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Notified *******@azzlee.com 5 times by email with information per their site instructions requesting return information, as of yet no response. I included all documentation in the return request, again unresponsive…..

Date of experience: April 11, 2023
Minnesota
1 review
0 helpful votes
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Wait time
May 11, 2023

It took a very long for shipping and there was no way to contact the company.

Date of experience: April 11, 2023
Michigan
2 reviews
0 helpful votes
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Beautifully comfortable outfit!
April 11, 2023

I really like this set. I originally got it as something leisurely for the airport. I have to say that I'm impressed. It came in a timely manner and arrived as pictured. I purchased a large (I wear 10-12) and the pants fit really well. They are the perfect length (I'm 5'3"). The top is nice and flowy. I would have liked the pants a bit more roomy, but the blousy fit of the shirt more than compensates for it. Overall I am really happy with this purchase!

Date of experience: April 11, 2023
New Jersey
1 review
0 helpful votes
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No show order
May 11, 2023

Have been waiting for package but it never came. One item was out of stock but it looked like it was supposed to come anyway. Very disappointed

Date of experience: April 11, 2023