Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Azzlee

Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
grey stargrey stargrey stargrey stargrey star

Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

We monitor reviews for authenticity

New Jersey
2 reviews
0 helpful votes
Follow Kathleen R.
Unfollow Kathleen R.
Share Review
Report Review

Azzlee clothes
May 15, 2023

Difficult to track item and it took a long time to be delivered.

Date of experience: April 15, 2023
Norway
1 review
0 helpful votes
Follow Wenche V.
Unfollow Wenche V.
Share Review
Report Review

Disappointed
May 15, 2023

I have not received The casual zipper hooded coat and the pants set! I am very disappointed in Azzlee.fr. They haven't answered my e mail either. And now I wonder if they are a real company? I will try to get help from pay pal to get my money back!

Date of experience: April 15, 2023
Maine
1 review
0 helpful votes
Follow Sharon Y.
Unfollow Sharon Y.
Share Review
Report Review

Communication and shipping
May 15, 2023

Communication was slow. The tracking system for shipping took a while before I could see the actual location of the product and know it was on the way.

Date of experience: April 15, 2023
Mississippi
1 review
0 helpful votes
Follow Denise R.
Unfollow Denise R.
Share Review
Report Review

Returns
May 15, 2023

I reached out to customer service regarding a return, within a day of receiving the products. They did responsed however continued to never provide a return label or address. Still waiting on the information in order to return the items and get a refund. Will never use this company again or recommend them!

Date of experience: April 15, 2023
France
1 review
0 helpful votes
Follow Emmanuelle S.
Unfollow Emmanuelle S.
Share Review
Report Review

Très déçue
May 15, 2023

C'est jolie en photo mais la réalité est toute autre.
Le tissu et les imprimés sont décevants.
Coupe pas jolie.

Date of experience: April 15, 2023
Canada
1 review
0 helpful votes
Follow Jane B.
Unfollow Jane B.
Share Review
Report Review

Return information
May 15, 2023

The quality of merchandise was excellent but all items are too small and I need the information
To return them

Date of experience: April 15, 2023
Ohio
1 review
0 helpful votes
Follow Mary Y.
Unfollow Mary Y.
Share Review
Report Review

Order has not arrived
May 15, 2023

Order has not arrived, no contact regarding when it will ship, and this email is asking me to evaluate the products.

Date of experience: April 15, 2023
Montana
1 review
0 helpful votes
Follow Leslie M.
Unfollow Leslie M.
Share Review
Report Review

Easy to shop, not to return
May 15, 2023

Shopping and ordering were fine and easy. But returning is not. Still waiting for the code to return items.

Date of experience: April 14, 2023
Florida
1 review
0 helpful votes
Follow Cathy O.
Unfollow Cathy O.
Share Review
Report Review

Poor quality and fit
May 15, 2023

Difficult to reach customer service. No instuctions on returns. Advertising reflects merchandise is a specific material and it's not.

Date of experience: April 14, 2023
Ohio
1 review
0 helpful votes
Follow Patricia H.
Unfollow Patricia H.
Share Review
Report Review

Just ok
May 15, 2023

Just ok. It depends on the ease of return of ill fitting items

Date of experience: April 14, 2023
Colorado
1 review
0 helpful votes
Follow Joyce R.
Unfollow Joyce R.
Share Review
Report Review

Product not received.
May 15, 2023

I have no idea how I like items as they never arrived.

Date of experience: April 14, 2023
Missouri
1 review
0 helpful votes
Follow Mary D.
Unfollow Mary D.
Share Review
Report Review

Bad
May 15, 2023

Didn't receive my order and never got a answer why l didn't receive it

Date of experience: April 14, 2023
Texas
1 review
0 helpful votes
Follow Sandy B.
Unfollow Sandy B.
Share Review
Report Review

I need receipt/paperwork to return them and get my money back! PLEASE SEND MY PAPERWORK! There was none in the package! Customer service please contact me…there is no number for me to call u
*******193. SANDY COBB. PLEASE CALL ME

Date of experience: April 14, 2023
California
1 review
0 helpful votes
Follow Pamela D.
Unfollow Pamela D.
Share Review
Report Review

Buyer!
May 15, 2023

Items are not the correct size! Ordered march 9th, received April 14th! Will NEVER EVER purchase from this company again!

Date of experience: April 14, 2023
Washington
1 review
0 helpful votes
Follow Kathleen B.
Unfollow Kathleen B.
Share Review
Report Review

Tracking Service
May 15, 2023

The tracking service for my order was confusing. The package actually arrived earlier than I expected, but the tracking website stillshowed it stuck in Los Angeles!

Date of experience: April 14, 2023
New York
1 review
0 helpful votes
Follow Martha J.
Unfollow Martha J.
Share Review
Report Review

I doubt I'll order from this site again.
April 14, 2023
Updated review

Sizing is hit or miss. One item was completely wrong. Overall about 50% was close to what was advertised.

Date of experience: April 14, 2023

If everything looks and fits like it should then I...
March 25, 2023
Previous review

If everything looks and fits like it should then I will be very pleased.

Date of experience: March 25, 2023
California
1 review
0 helpful votes
Follow Kelly A.
Unfollow Kelly A.
Share Review
Report Review

Never received my items
May 14, 2023

I paid for items that I never received, multiple emails and no resolution

Date of experience: April 14, 2023
California
2 reviews
0 helpful votes
Follow tracy K.
Unfollow tracy K.
Share Review
Report Review

Looks good - but is not
April 14, 2023

Azzlee website had nice selection, however, the quality of the material is not complimentary. Also, all of the sizes small. Unable to get resound for a return. Will not order again, in fact, it makes me reluctant to order from any clothing website that i am not familiar with.

Date of experience: April 14, 2023
Virginia
1 review
0 helpful votes
Follow Grace J.
Unfollow Grace J.
Share Review
Report Review

Slow but Polite delivery
May 14, 2023

Placed my order online and the process was fine. Merchant did follow up with delivery updates although delivery was longer than most.

Date of experience: April 14, 2023
France
1 review
0 helpful votes
Follow Aleth W.
Unfollow Aleth W.
Share Review
Report Review

Délai de livraison
April 14, 2023

Vous devriez essayer de réduire les délais de livraison beaucoup trop long! Merci

Date of experience: April 14, 2023