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Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

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New York
1 review
0 helpful votes
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DO NOT PURCHASE FROM THIS COMPANY
September 3, 2023

Order placed on July 3 and my credit card was refunded (finally) on August 4. It was a month of total frustration. Ordered 3 tops and two arrived with no explanation of the whereabouts of the third. I asked about the third and was told it was out of stock and supply would not be replenished. The directions for return are ridiculous and do not contain a return address. I send another email asking for a return address. Response - Secaucus, NJ. Another email - where in Secaucus, NJ? Finally get an address along with instructions to send them a picture of my return receipt (I pay postage) and the tracking number. I did all of this and received an email saying that they received notification of my return and for me to wait 7 days before my return would be posted. HOWEVER, after those 7 days I got an email saying that They had checked my return and everything looks fine and I should see my refund posted between 3-15 days. WHAT? I told them that I would be calling my credit card company and asking them to initiate a dispute against this company. Their email followed with apologies and choices for me to delay my action. I did not respond and 2 days later (August 4) I received my refund. At some point of this aggravating incident, I received a request to rate the products of this order and to comment - which you see here. I am anxious to see if this will be posted.

Date of experience: August 4, 2023
New Mexico
1 review
0 helpful votes
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Very low quality package was damaged
September 3, 2023

The order took to long to arrive I will never order from this company again

Date of experience: August 4, 2023
Louisiana
1 review
0 helpful votes
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That's a no from me
September 3, 2023

Not as the hype for these clothes they are fast fashion right? Thin and if they actually looked like the pictures sure. I know the price and all but on another site the clothes actually are what they say. Sorry won't be back

Date of experience: August 4, 2023
California
1 review
0 helpful votes
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Good quality, poor representation
September 3, 2023

The clothes were of good quality but fit was very different than photos. I had to return everything.

Date of experience: August 4, 2023
New Jersey
1 review
0 helpful votes
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NEVER SHOP WITH AZZLEE
September 3, 2023

TERRIBLY CLUELESS WEBSITE, OTHER THAN PLACING THE ORDER NEVER KNEW WHAT WAS GOING ON, WEBSITE AUTO FILLED INCORRECT ADDRESSES, USELESS TRACKING NUMBERS, ORDER JUST SHOWED UP.SMALL MIRACLE ALL THINGS CONSIDERED-SCRATCHY POLY TOPS, VERY DISAPPOINTING QUALITY...

Date of experience: August 4, 2023
Texas
1 review
0 helpful votes
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No one return my email
September 3, 2023

I ordered clothes from Azzlee. I needed to return them because they did not fit right and no one returned my email.

Date of experience: August 4, 2023
Sweden
1 review
0 helpful votes
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Delivery to Sweden
September 3, 2023

Customer Service were brilliant but the delivery was a little bit slow - about 2 weeks.

Date of experience: August 4, 2023
Australia
1 review
0 helpful votes
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Happy country chick
August 4, 2023

Great range and stylish clothing
Quick postage and competitive prices. Love getting an entire outfit

Date of experience: August 3, 2023
Wisconsin
1 review
0 helpful votes
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Frustrating Now I have to add at least 50 characters. This only showed up after I chose a 1 star review. Wow!

Date of experience: August 3, 2023
Montana
1 review
0 helpful votes
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New customer
August 4, 2023

Love the styles can't wait to get my 1st order, happy with both items!

Date of experience: August 3, 2023
Washington
1 review
0 helpful votes
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DONT ORDER
September 3, 2023

KNEW BETTE THAN TO ORDER OFF FACEBOOK POST. POOR QUALITY, LONG SHIP TIME, WONT ORDER AGAIN. CHEAP QUALITY

Date of experience: August 3, 2023
Colorado
1 review
0 helpful votes
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Terrible material
September 2, 2023

Terrible material and service. I ask to return but they didn't give me address. Still can't get it. How can I return then?

Date of experience: August 3, 2023
Minnesota
1 review
0 helpful votes
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Experience not complete yet.
September 2, 2023

Still waiting for refund. The process is not complete at this time.

Date of experience: August 3, 2023
Michigan
2 reviews
0 helpful votes
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Nice merchandise
August 3, 2023

Prompt, efficient, accurate service; will order again if the situation arises.

Date of experience: August 3, 2023
Michigan
1 review
0 helpful votes
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Azzlee shopping
August 3, 2023

Lots of cute clothes and most fit as described. Slow shipping as they come from overseas but tracking is available quickly.

Date of experience: August 3, 2023
California
1 review
0 helpful votes
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Will Not Order Again
September 2, 2023
Updated review

Took too long for shipping, returns are at customers expense

Date of experience: August 3, 2023

Easy to place orderMany choices
July 9, 2023
Previous review

Easy to place order
Many choices

Date of experience: July 9, 2023
New Jersey
1 review
0 helpful votes
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Great service
August 3, 2023

I contacted Azzlee re: expedited shipping as I was anxious to consider this dress for a wedding. Although I did not use for the wedding, and actuallly have not worn it yet, the quick shipping and email contacts with Azzlee were outstanding!

Date of experience: August 3, 2023
GB
1 review
0 helpful votes
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Frustrated
September 2, 2023

Although part of my address wasn't full the house number, street, postal address was, the post office assured me they would have delivered to the correct address. It was returned to Azlee. The package was free shipping but customs service emailed me to say if I wanted them to re-deliver I would have to pay £7.99 ‍There emails are slow and not customer friendly or helpful. Hopefully the refund isn't as long waited order on 7th July only just asked for a refund.

Date of experience: August 3, 2023
Michigan
2 reviews
0 helpful votes
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I didn't receive it!
August 3, 2023

I did love my merchandise, however, I did not receive the last item! The shirt with the cardinals! What happened? Did you send it separately? I am so disappointed! It was for my mom! Please get back with me. I would rather have the shirt than my money back!

Date of experience: August 3, 2023
North Dakota
1 review
0 helpful votes
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Dress
September 2, 2023

Not pleased with my order. No return address furnished. I will not order from them again.

Date of experience: August 2, 2023