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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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The website made the products look better than they were.
Probably won't buy from again, but will wear what I bought.
The mediums were to small and the large one was too big. Did not like the material also.
The clothes are cute; however, the sizes run small. I would suggest to anyone ordering to order a size larger than their usual size. The return policy is reasonable but more complicated than other clothing sites that I have ordered from in the past.
We should be able to order as soon as we see something that we like. Pinterest is not good
Products are exactly as described, fast delivery. Very pleased.
Received items and was not happy with the quality. One of the items was not as pictured and I was given an opportunity to pay to have it returned or keep it at 30% off …. I kept it but will not wear it. I was told I would be reimbursed and as of yet have not received the item. The other items are okay
After 1 week I had not received shipping info. Contacted company via email, revived response that one item was out of stock. Request that item be cancelled and refunded. Revived email that this was done a rest of order would be shipped. Several days pass still no sipping info. Request entire order be cancelled and refunded. They responded stating that they had cancelled my entire order and it would be refunded. Three weeks later still no refund. Unhappy customer!
Attractive products but would like more fabric information and both front and back views of clothing.
Never responded to several return requests. I am very disappointed in the product, but mainly disappointed in service. Will not try to purchase from Azzlee again.
Was easy and enjoyable,,unfortunately i need to exchange item
Shipping could have been quicker and better notification system. Would like to know when it was delivered.
Searching could be more user friendly e.g. short sleeve, long sleeve, etc.
Once they have your money, no communication unless you instigate it. Was offered a refund for the green top, but still not happened. Won't use or recommend. The wonderful reviews I read I suspect were false.
Products were as advertised, ordering process simple and delivery didn't take long.
First time, quick and easy hopefully items will fit and be as good as they look online. Took 20 days and tracking was difficult, only got one item I will actually use.
First time, quick and easy hopefully items will fit and be as good as they look online
I don't care for the fabrics used. The styles are cute and the colors are vibrant, but the fabrics feel cheap - like plastic. I'm not sure what it actually is. I'm returning my items.V
I still haven't received the clothes, and it has been 3.5 weeks.
The merchandise came late when I came back to vacation I received the package
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members