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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Good just the smalls are still very large. Fix size chart
Sizes run about a size smaller than US sizes. Stylish, cute, diverse assortment of clothing.
The item received appeared worn, miss-siized, no tags etc. I was promised 10% of purchased price which I have not received to this date.
Good. Placed the order. The company kept me posted. Delivery was on time. Packaging was nice also. The material is so soft. The colors will look good on my girlfriend.
I measured myself and bought a large size top, it is very fitting and not as long as it looks in the picture. Delivery time was great.
I appreciate their attention to me as a customer. Completing the order was easy and I had no problems with merchandise. I felt that if I did, they would help me.
Asking for a return label two days ago after providing them with the information they requested. Haven heard anything.
Clothing is lovely. Unfortunately, I ordered wrong sizes.
Need to return.
Thank you.
Great apparel. Designs are wonderful. Very simple and easy paying and app.
Thank you.
Costs more to return stuff and inconsistent sizing and two months to get money returned
NO RESPONSE FROM AZLEE TO MY QUESTIONS REGARDING ITEMS ORDERED.
NO RESPONSE TO MY REQUEST TO RETURN AN ITEM.
NO RESPONSE TO MY REQUEST TO CANCEL AN ITEM.
Sizing varies hugely between garments! Very difficult to select the correct size.
Worst experience ever with online shopping. The dress I received was not as advertised. Supposedly cotton, more like block out curtain material, no cotton. I would never recommend this site and I certainly will never purchase from it again.
I really like these trousers. They are really cozy, and the fabric's texture. Would order more from them.
I was scammed. The item I rec'd was not the same as the item advertised. I sent photos as proof & when I asked for a refund, was told I had to cover the return shipping cost myself, from NZ to an address in the USA. I asked for the address and was refused an answer, 3 times, before giving up. I wish I had seen the WebAdviser status (Suspicious) for this site, before throwing away $80 NZ dollars!
Great communication although it didn't work out well on my end but lovely lady was fantastic to deal with.
Everything was fine except the delivery time with the order sitting in Los Angeles for 3 days.
No packing slip or return info. Had to contact you. Sent it back with confirmation from PO. No credit received yet. Better not be a scam.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members