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Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

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Australia
1 review
0 helpful votes
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3/4 pants
November 19, 2023
Updated review

Nothing like the picture. Fabric & striped colour disappointing

Date of experience: November 11, 2023

User friendly
October 22, 2023
Previous review

User friendly

Date of experience: October 22, 2023
Australia
1 review
0 helpful votes
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Disappointed
November 19, 2023

I ordered from an Australian site (azzlee.com.au) and to return the items I purchased for a bigger size, I had to send them to the USA. There was one item not in my parcel and nothing to tell me why it was missing.

Date of experience: November 11, 2023
Australia
1 review
0 helpful votes
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Speedy service
November 11, 2023

Goods received quickly individually packaged and good communication during transit

Date of experience: November 11, 2023
Australia
1 review
0 helpful votes
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Not quite what I expected
November 11, 2023

The top is fine but the fabric is not the same as the photo, which looks like a more open weave.

Date of experience: November 11, 2023
Australia
1 review
0 helpful votes
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I wouldn't shop with this company.
November 18, 2023

No emails re: order confirmation, or shipping and no response when I emailed them to see what was happening. It took ages to arrive

Date of experience: November 11, 2023
Michigan
1 review
0 helpful votes
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Rita
November 11, 2023

I can't remember having a better experience in the service department of any business. Rita was efficient and responses were timely.

Date of experience: November 11, 2023
Australia
1 review
0 helpful votes
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I received my blouse, is was to small and I returned the blouse for a larger size (M) to the address on the parcel I received.
There was no receipt or other information inside the package, only an address on the package, so I believed this was the address for returns.
Please review emails that your company has forwarded to me.

Date of experience: November 11, 2023
Australia
1 review
0 helpful votes
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Ok
November 18, 2023

Product didn't really seem like an $89.00 dress, was more like a value of $39.00

Date of experience: November 11, 2023
Australia
1 review
0 helpful votes
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Prompt service and delivery
November 18, 2023
Updated review

I was pleased with the prompt delivery. Not so pleased with the fit. Better to order larger than what you would usually wear. Also tops all seem to polyester and I was not that impressed with them. The pants all seem to be cotton as advertised which is good. The clothing looks better in the pictures because the models are very slender. Not really like normal women's sizes in my opinion.

Date of experience: November 10, 2023

Easy shopping.
August 4, 2023
Previous review

Ordering and buying was easy. Prompt delivery. I think the clothes looked better in the photos.

Date of experience: August 4, 2023
Australia
1 review
0 helpful votes
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Satisfied customer.
November 11, 2023

Sizing great. No problems with delivery. Would recommend this site for clothing.

Date of experience: November 10, 2023
Kentucky
2 reviews
0 helpful votes
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Will be back.
November 11, 2023

Everything went smoothly,thank you. Happy with the service

Date of experience: November 10, 2023
Australia
2 reviews
0 helpful votes
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Good experience
November 11, 2023

As the size was to small I have organised for a larger size Azzlee were helpful in organising this for me.
Would definitely shop with Azzlee again.

Date of experience: November 10, 2023
Australia
1 review
0 helpful votes
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Surprisingly easy.
November 11, 2023

The package arrived and the products were as advertised. Unfortunately they are a little small but that was my error and provides me with incentive to lose some weight.

Date of experience: November 10, 2023
Wisconsin
1 review
0 helpful votes
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Nice
November 10, 2023
Updated review

Everything fits perfectly. The style of clothes is very attractive

Date of experience: November 10, 2023

Easy to go thru items. Now I just hope they fit
September 10, 2023
Previous review

Easy to go thru items. Now I just hope they fit

Date of experience: September 10, 2023

Not sure how product is since this is the first time...
April 6, 2023
Previous review

Not sure how product is since this is the first time I'm ordering

Date of experience: April 6, 2023
California
1 review
0 helpful votes
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You Can Trust Azzlee
November 10, 2023

I'm cautious ordering clothing online, because I've received stuff not at all like the photos. But you can trust Azzlee. Products are exactly as pictured. Arrived quickly. Very impressed with quality and service! I've ordered several times.

Date of experience: November 10, 2023
Australia
1 review
0 helpful votes
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Beware - nothing is as pictured
November 17, 2023

No product looked as they did in the pictures on website especially the dress and the feature cut on the pants, recommended sizing inaccurate, fabrics not nice (some too thin and some quite thick), very ill shaped and therefore ill fitted. Took twice as long to arrive. Extremely disappointed and have thrown some of the items away.

Date of experience: November 10, 2023
Australia
1 review
0 helpful votes
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Overall satisfaction
November 10, 2023

I found the company very quick in responding to me and extremely accommodating to find a suitable solution that suited my needs.

Date of experience: November 10, 2023
Australia
1 review
0 helpful votes
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Internet shopping
November 10, 2023

I find it hard to get the sizing correct, you never know if the clothes are small sizing. I think I should have gone a bigger size. I am still very happy with my purchases.
Thankyou

Date of experience: November 10, 2023
Australia
1 review
0 helpful votes
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Total runaround and no return possible
November 17, 2023

Attempted to return two items but have been given the runaround. I was eventually told the return address was in vaguely in America (NJ) so they offered to let me keep items while they gave me a 30% refund... which went to 50%, then 70%, then 80. I gave up and accepted this and was told to contact them if I'd heard nothing further in 30 days (when, frankly I expect them to have vanished). I would NEVER buy from them again and am unlikely to shop online in future for any clothing.

Date of experience: November 9, 2023
California
1 review
0 helpful votes
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Poor customer service
November 17, 2023

I contacted them several times. Would not refund my money. Finally offered a small refund back to my account. Nothing has been sent. Very Disappointed

Date of experience: November 9, 2023