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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Customer service responded quickly when I noticed an error in my street address. Issued was resolved immediately.
Shipping was slower than expected but it made up in quality and price. Thanks again
Descriptions were spot on. Delivered much quicker than expected. No complaints.
Item arrived in good time. The color of the sweater wasn't quite like the photo. It was much more peach. I haven't worn it yet but is a nice style.
Easy to order and good arrival time. I would use this site again.
More filters would be appreciated ie sleeveless tops
If I could filter to what I wanted ie sleeveless tops, it would be much better
It would be easier if I could filter the products ie short sleeves, no sleeves, long sleeves
It seems that the size is a little undersized. We are deciding whether or not to return the dress or keep it. If all of the dress sizes in the other styles are the same then it wouldn't make a difference to try another dress. I will see what she decides. The problem is that your dress sizes say 6-8. She wears an 8 so when you sell your dresses in a size 6-8 they are pushing to be an 8. And if you wore a 6 then they will be too large.
I was disappointed in the garments I received. Not as in advertised photos but rather looked like cheap copies.
I had a minor question about my order. The customer service respondent answered promptly and with such a friendly, cheerful reply.
The ordering process was fine, I likely won't order anything more, due to the musty smell in the two sweaters.
I love the shirts with the pictures of cats on them. We received them sooner than we expected since it was right before Christmas.
Love your designs. Anxious to actually see the quality of each top. Good service. Shipping took longer than stated. Quality of sewing was good. I was not too happy with fabrics as they did not take the colors of the dyes very well and two tops looked drab and faded
Love your designs. Anxious to actually see the quality of each top
Very thin material not worth the price - not easy to file a return either account was logged out of and messed up as well
Great products and great affordable prices. Also I didn't have to wait long for my shirt to be shipped
Easy to use Web site.
Wonderful customer service.
Great prices.
Just amazing quality I'm so happy we found your Web site. Thank you
Ordering went smoothly and delivery was timely. Product was well made and attractive
Did not get my complete order.
Took too long to get the shipment.
The clothing was oversized for small.
No live person to take the call
Th sweater arrived timely during the holiday rush and was exactly as pictured
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members