Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Azzlee

Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
grey stargrey stargrey stargrey stargrey star

Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
Follow Mary U.
Unfollow Mary U.
Share Review
Report Review

The dress was unwearable
January 11, 2024

Terrible service for the return, terrible dress. Never again

Date of experience: January 4, 2024
Colorado
1 review
1 helpful vote
Follow Cathy X.
Unfollow Cathy X.
Share Review
Report Review

This company is topnotch!
January 4, 2024
Updated review

Nice, quick order form. Website is easy to navigate. The sweater coat arrived before Christmas. I would order from this company again.

Date of experience: January 4, 2024

Nice, quick order form
December 12, 2023
Previous review

Nice, quick order form

Date of experience: December 12, 2023
Georgia
2 reviews
0 helpful votes
Follow Linda H.
Unfollow Linda H.
Share Review
Report Review

Beautiful sweater
January 4, 2024

Because I loved it I received 1 as a gift (unbeknown) to me) & had ordered 1 for myself!?

Date of experience: January 4, 2024
Utah
1 review
0 helpful votes
Follow Rebecca H.
Unfollow Rebecca H.
Share Review
Report Review

Poor service
January 4, 2024

I have never received the high neck long sleeve sweater.
You articlesare very cute but your service is slow and as I said I only received part of my order. I have never heard back from you as to where the other article is. Am I still going to receive it or not.

Date of experience: January 4, 2024
Michigan
1 review
0 helpful votes
Follow Glenn S.
Unfollow Glenn S.
Share Review
Report Review

Easy to do
January 4, 2024

Easy to do easy to do easy to do easy to do easy to do easy to do easy to do

Date of experience: January 4, 2024
Florida
1 review
0 helpful votes
Follow Vytautas A.
Unfollow Vytautas A.
Share Review
Report Review

Misleading add
January 11, 2024

Web site sweatshirt in stead they sent a polyester t shirt. There add is misleading to the point of being a scam.

Date of experience: January 4, 2024
New Zealand
1 review
0 helpful votes
Follow Debbie D.
Unfollow Debbie D.
Share Review
Report Review

Sumner casual pants & shorts
January 11, 2024

Materials not as expected, sizes not consistent, fabric cheap, items didn't look like the pictures, no return paperwork or address - very fisapointed

Date of experience: January 3, 2024
Australia
2 reviews
0 helpful votes
Follow K J.
Unfollow K J.
Share Review
Report Review

Quick service, wrong fabric.
January 4, 2024

Sleeve size way too narrow for me. The fabric did not have the softness and drape I expected. I will be returning this dress

Date of experience: January 3, 2024
California
1 review
0 helpful votes
Follow roberto X.
Unfollow roberto X.
Share Review
Report Review

Did not deliver as promised
January 11, 2024

Order was placed 2 weeks before Xmas, but items were not delivered until 12/28.

Date of experience: January 3, 2024
California
1 review
0 helpful votes
Follow Peggy W.
Unfollow Peggy W.
Share Review
Report Review

Not pleased
January 11, 2024

I didn't like the fact that there was no way to track the purchases. Website is not user friendly

Date of experience: January 3, 2024
California
1 review
0 helpful votes
Follow Keith C.
Unfollow Keith C.
Share Review
Report Review

Sizes not the normal
January 10, 2024

The blouse is beautiful, but the actual product is way smaller than advertised. There was no way my wife could wear it.

Date of experience: January 3, 2024
California
1 review
0 helpful votes
Follow Darlene Q.
Unfollow Darlene Q.
Share Review
Report Review

Easy to order impossible to return. Easy to order but impossible to return

Date of experience: January 3, 2024
West Virginia
1 review
0 helpful votes
Follow john I.
Unfollow john I.
Share Review
Report Review

Disapointing after receiving, I had hoped they would be of better quality for me wife. They were inexpensive but rather thin and not the quality I had hoped for. The looked very good on the desk top screen

Date of experience: January 3, 2024
District of Columbia
1 review
0 helpful votes
Follow Pamela R.
Unfollow Pamela R.
Share Review
Report Review

Missing item
January 3, 2024

Did not receive one item. Got a respose email that it was out of stock. No explaination if it will come back in stock or not

Date of experience: January 3, 2024
Australia
1 review
0 helpful votes
Follow Jeanette R.
Unfollow Jeanette R.
Share Review
Report Review

Ongoing resolution
January 10, 2024
Updated review

Sales goals seem a little overstated when the item was a size too small due to an inner
Liner which was not obvious to the recipient so an exchange was contemplated. To complete the
Gift exercise I have had to spend extra money to resolve the situation.

Date of experience: January 3, 2024

Seems to work...
December 14, 2023
Previous review

Seems to work...easy to navigate.

Date of experience: December 13, 2023
Maryland
1 review
0 helpful votes
Follow Andrea P.
Unfollow Andrea P.
Share Review
Report Review

Dissappointed
January 10, 2024

I ordered tops which are supposed to be sweatshirts but are made of polyester and very little batting in the lining. Cute graphics was why I ordered them but they are uncomfortable and cheaply made.

Date of experience: January 2, 2024
Texas
1 review
0 helpful votes
Follow Felicia G.
Unfollow Felicia G.
Share Review
Report Review

Good service
January 3, 2024

Nice, affordable clothes! Great color of dress and fit great. Wore to a Christmas wedding. Had many complements.

Date of experience: January 2, 2024
California
1 review
0 helpful votes
Follow Deanna V.
Unfollow Deanna V.
Share Review
Report Review

I love it
January 2, 2024

It reminds me of my deceased cat who was so beautiful and loved

Date of experience: January 2, 2024
Washington
1 review
0 helpful votes
Follow BOB G.
Unfollow BOB G.
Share Review
Report Review

Cute printing looks good on the screen, just is not much to wear. Even at that price, I thought it would be as thick as a regular sweatshirt. It is thinner.

Date of experience: January 2, 2024
Australia
1 review
0 helpful votes
Follow Marie-Louise E.
Unfollow Marie-Louise E.
Share Review
Report Review

I was positively discouraged NOT to return any of the goods. A returns address was never given to me as an option and an extremely poor refund of $88 on a $280 purchase was offered which I accepted as there clearly was not an option to return any ir all of the goods. Very disappointing.

Date of experience: January 2, 2024