Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Azzlee

Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
grey stargrey stargrey stargrey stargrey star

Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
Follow Pauline P.
Unfollow Pauline P.
Share Review
Report Review

Exchange of dress
January 30, 2024

Constant offers of discount to keep item when return address was all that was required

Date of experience: January 23, 2024
North Carolina
1 review
0 helpful votes
Follow Wanda M.
Unfollow Wanda M.
Share Review
Report Review

Unsatisfactory experience. Be careful.
January 29, 2024
Updated review

Satisfactory experience! Not at all satisfactory. No paperwork or packing form was included with dress.

Date of experience: January 22, 2024

Satisfactory experience!
December 29, 2023
Previous review

Satisfactory experience!

Date of experience: December 28, 2023
Illinois
1 review
0 helpful votes
Follow Catherine A.
Unfollow Catherine A.
Share Review
Report Review

Great clothes
January 22, 2024

Good purchase. Good fit. Nice clothing. Would purchase again from this company.

Date of experience: January 22, 2024
Utah
1 review
0 helpful votes
Follow Tami C.
Unfollow Tami C.
Share Review
Report Review

Nice dress
January 29, 2024

Fit perfect and hangs well and doesn't hug the curves

Date of experience: January 22, 2024
Wisconsin
1 review
0 helpful votes
Follow Marion T.
Unfollow Marion T.
Share Review
Report Review

Ran smaller than normal fit
January 29, 2024

Love the look of most items. Now that I received some items. I think addional views and model sizes would have helped. Order took too long as well as a service that isn't as reliable.

Date of experience: January 22, 2024
Australia
1 review
0 helpful votes
Follow Ula J.
Unfollow Ula J.
Share Review
Report Review

Never received the item
January 29, 2024

I never received the item.
I contacted the customer service and they told me to contact the post office and I contacted the post office and reply to Azzlee and they replied that I have to contact the post office. Never problem was solved. Disappointed

Date of experience: January 22, 2024
Arizona
1 review
0 helpful votes
Follow nadine O.
Unfollow nadine O.
Share Review
Report Review

Not satisfied
January 28, 2024

You did not include any return information with the order so when I wentto return it I didn't have the same packaging

Date of experience: January 21, 2024
Canada
1 review
0 helpful votes
Follow Cindy M.
Unfollow Cindy M.
Share Review
Report Review

Online order wisely
January 28, 2024

Order took a long time to arrive and when it did it wasn't at all what I expected.

Date of experience: January 21, 2024
Colorado
2 reviews
0 helpful votes
Follow Jen Z.
Unfollow Jen Z.
Share Review
Report Review

Customer Service not helpful
January 28, 2024

I ordered and forgot to put in a code. I contacted them immefiately and a couple days later was told they'd give it to me after the merchandise arrived. Sure. Purchase w caution.

Date of experience: January 20, 2024
Illinois
5 reviews
0 helpful votes
Follow Lisa J.
Unfollow Lisa J.
Share Review
Report Review

KC Chief's Hoodie
January 20, 2024

So far it has been fair experience. Hope to receive 30% refund due to item being too small & larger size not available.

Date of experience: January 20, 2024
Kansas
1 review
0 helpful votes
Follow Irene L.
Unfollow Irene L.
Share Review
Report Review

Sundress
January 20, 2024

Can't wait to iron it and wear it to step daughters wedding

Date of experience: January 20, 2024
Canada
2 reviews
0 helpful votes
Follow Jennifer I.
Unfollow Jennifer I.
Share Review
Report Review

Customer Service
January 20, 2024

So far, easy and good selection, but I was disappointed in the fabrics which were not cotton. My dress choice was sold out and the replacement offered is not to my liking.

Date of experience: January 20, 2024
Canada
1 review
0 helpful votes
Follow Natalie D.
Unfollow Natalie D.
Share Review
Report Review

Great, supportive service
January 20, 2024

Prompt delivery; excellent communication; personable and accommodating service

Date of experience: January 20, 2024
Ohio
1 review
0 helpful votes
Follow Lora N.
Unfollow Lora N.
Share Review
Report Review

Just ok. Not as classy as picture.
January 19, 2024

Great experience, easy to order. True test will be product and how long it takes to deliver.

Date of experience: January 19, 2024
Canada
1 review
0 helpful votes
Follow Wendy W.
Unfollow Wendy W.
Share Review
Report Review

Dissapointed
January 26, 2024

Items are of inferior quality than shown. Won't purchase again

Date of experience: January 19, 2024
Florida
1 review
0 helpful votes
Follow Sheryl K.
Unfollow Sheryl K.
Share Review
Report Review

Returns
January 26, 2024

Returns are difficult and expensive will not purchase from you again.

Date of experience: January 19, 2024
Florida
1 review
0 helpful votes
Follow Ann O.
Unfollow Ann O.
Share Review
Report Review

Expressions are fun
January 19, 2024

Words of inspiration are needed for everyone. It is a seller, however attention needs to be given to the quality of chosen material and comfort.

Date of experience: January 19, 2024
Florida
1 review
0 helpful votes
Follow Lauren W.
Unfollow Lauren W.
Share Review
Report Review

I ordered two items in December at the end of it. Received them 2 weeks later. I don't care for the material. Returns will take a long time. I was not offered any shipping labels. Will not shop with them again.

Date of experience: January 18, 2024
Australia
1 review
0 helpful votes
Follow Marilyn B.
Unfollow Marilyn B.
Share Review
Report Review

Too many emails
January 26, 2024

Too many emails arrived asking if my order had arrived. Surely you can assume that it did if you dispatched it properly. I am still not sure if they and this are scams or just spam.

Date of experience: January 18, 2024
Canada
1 review
0 helpful votes
Follow Olijnyk G.
Unfollow Olijnyk G.
Share Review
Report Review

Nice white pants
January 18, 2024

Nice pants, good quality, easy ordering, quick delivery

Date of experience: January 18, 2024