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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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The shopping experience was a pleasure. I ordered 4 items. The order was promptly processed and mailed out quickly. I received an email when my order was on the way.
I never received the order so needless to say I am extremely disappointed, dissatisfied, and downright upset about it! I even sent an email advising you that it failed to arrive to no avail. Should you rectify by sending the aforementioned order before posting this to your public survey, I am happy to either edit this survey or complete another. Not as worried about the payment as receiving this order!
I haven't received my order nor have I received a response to my emails asking what happened and where are my dresses. I was charged in mid January but have nothing. Needless to say I have nothing good to say about the company or their products. If they are on back order or something they could at least respond with that. But so far NOTHING. I'm very disappointed. POOR customer service!
I am still waiting for customer service to help me
I tried to contact regarding my shipment, can only email. Have not received my items.
Still haven't received my first order from a couple of months ago good looking clothes
I placed my order but never received anything from them. Now I need to find out if they charged my credit card.
Quick turnaround time for the order...no problem with that.
It was quick and easy. I hope quality of the products and promise of delivery will be as good.
I love it!Fits well & looks just like it's advertised---
It has been a very frustrating experience with no resolution.
Very nice products and service
I asked for expedited delivery and get beautiful dress for my holidays
NA- I don't recall. I don't want to do this anymore
Trying to get refund on items that did not fit. It's been horrible. You have 30 days to return but they take days to respond to my emails. It's been a nightmare
Your return policy is weak! Most allow free returns and refunds. Yours is complicated.
Easy to use and love the suggestions that pop up. Just crossing my fingers that the quality is good.
Finding it hard to return unwanted items. Items came in good time but are not consistent in sizing and quality
Waiting for a return address. Unable to return yet
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members