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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Won't be a third purchase. With no return policy you can't try item out for fit.
Product was cheaply made. One item I ordered the wrong item was sent. Tried to return. No response from company.
Have not found out how to return Azlzlee item so cannot say how my experience has been
Hard to make contact with company. Had to go through many extra steps to try to get refund
Too small for me. I don't need to write 50 letters to tell you the the product doesn't fit me. That is what being too small means and you know have 50 letters!
I described it above I am very disappointed. I don't think I'm going to repeat the experience.
It's a shame because your photos are interesting but not the product delivered.
Never received the 3 dresses I ordered & paid for.
Your size are smaller then thé canadien's one! And that size chart is not well respect!
It's not possible to return the cloth without paying. The service is well done and a partly refund is possible
It's the first time I've visited this site. I found it easy to navigate. I just hope the return policy is as easy - if I'm not pleased with the products. Maybe that should be more available for viewing. Now that I've received the products, I'm disappointed in how thin the fabrics are and moreover that the XL size didn't fit well. After reading several bad reviews of the return policy, I won't bother but won't buy from this online company again.
It's the first time I've visited this site. I found it easy to navigate. I just hope the return policy is as easy - if I'm not pleased with the products. Maybe that should be more available for viewing.
Was disappointed. Dress just hung on me had no shape. Was see through
I think the materials used are flimsy. They must have a great photographer to make them look so good. Plus the only way I knew they had received my order was when a charge popped up my computer that the money was charged. After two months not receiving items, I was going to dispute with my credit card, but they finally arrived. I would return them but I know it would be a hassle.
These are my vacation clothes and I'm 80% happy (4 out of 5 sight-unseen) isn't too shabby. I will recommend
Order 4 shirts XL. 1 shirt was the size of a tent. The other was marked XL but was for a xs. 3rd was ok and the 4th shirt never came. They gave me something I didn't order. Order took 9 weeks to receive
I never received my order. A month later, after contacting them by e-mail, they told me the item was out of stock, but I still have not received my refund.
I did not received the merchandise, please let me know when?
Never got my favorite choice and the one I hot was too small.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Teresa,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day! If you have any question, you can contact us with email. Our customer serivce email: [email protected].
Best Regards,
Azzlee Support