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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Still haven't received my order yet a little disappointed. I sure hope it comes cause the tops look very cute. I hope they are as cute as they look.
The color was not the color as portrayed in the pictures. I believe you sent me dresses that were not in the pictures. As flowing garments advertised were not full and flowing. Poor quality material also!
Would like to see back of dress. Color options viewed are there linings with the dresses?
I felt the picture was very deceiving as to how the dress fit. I would describe the fit to be like a long night gown with no form fitting as shown. I am going to return the dress. But there were no instructions on how to return the product. This will take me added effort to research how and where to return for proper credit!
Relatively easy to place order. Thank you. I don't have anything else to say.I am a person of a few words.
I haven't received my items and have not been able to contact the seller. All my emails bounce back as deliverable - server not found. I haven't found a solution yet and need the dress for a wedding.
I checked the Size Guide and ordered the size that matched my measurements. When the shorts showed up, they were too small. I measured the shorts and they were smaller than the measurement given in the Size Guide. The company offered me a 30% refund when I complained. I did not accept that, and they offered me 50%. I need a full refund because their product does not meet their own requirements.
I found what I wanted for a reasonable price. Hopefully I like it when it shows up!
Somewhat happy except I got charged for one shirt and did not receive it but your company took the money
I really love The quality and the style and the fast delivery what does see a few different colours in some of the clothing
All clothes were too small
Your models are not American
The clothes are very small, not true to size. Nothing fits. Additionally I placed the order Feb 17 and it arrived March 16. That's not acceptable.
Very easy website to navigate and work with.
Return if you accepted 30% of the value for items. Finally settled on a 50% but they never sent it. Beware if you buy anything from them items look good but I'll fitting and fabrics are low quality
The quality of this product is horrible - the fit is totally off, the fabric is literally see through and looks and feels nothing like the product description. The customer service has been terrible as I want to return the item and they are making it impossible to communicate with them. Now I am receiving emails that their email address is no longer valid.
It is much darker in color than pictured and very long on my 5'7" height.
The shorts would barely fit my granddaughter. Looks very deceptive.
I love the dress, but my weight has been fluctuating a lot lately, The dress is too small but I will keep it when my weight drops, hopefully.
Shipping takes too long & not enough updates on tracking
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members