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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Smooth shopping but not happy with quality. Having a difficult time on how to proceed with returning items.
I have attempted to contact Azzlee to return the dress, but have not been given return process information. Please advise!
Items purchased only slightly resembled picture and clothing descriptions curiously did not include type of fabric garment was made from.
Contacted Azzlee over 2 weeks ago to start process of a return and they continue to ignore my request.
How do I return these dresses? The pictures make the dresses look soft and flows but they are very slippery and clingy -- not at all what Ij was hoping for.
Sorry, I probably won't order from them again. Stuff made in China.
After being told my shipment had arrived, I still don't have it.
Hope dress looks as nice as the photo
Yes it was lovely
Good experience
I contacted them by email to cancel the order. They responded quickly & did the cancellation7.
I canceled order because not in stock. It has been 1 month since they charged my account and have not received refund
I was looking for a dress to wear to a wedding. Had a lot of complaints and I love that dress comments! Thank you!
An ok experience fast service. Over all it was good and I would probably order again in the future.
Very slow after order was sent. Still waiting for my item since the end of February!
Looked like a good quality and classy sweater but it was not. Arrived quickly but customer service would not honor full refund when workmanship looked faulty
Ordered three dresses. The company. Put the incorrect address on the package. Completely bizarre variation of mine. The dresses we never delivered to me they were sent back to the company. The company wanted to charge me a second shipping fee to resend them. I canceled the order and am waiting for a refund. Not sure how long I will have to wait!
This was easy to use but so many pretty items made it hard to make a decision! 🤗
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members