AVS4YOUReviews 198

This company does not care about delivering REAL VALUE to customers or delivering on promises they make. Instead they rely on tricks and dishonesty to scam people and steal money, make false promises and deliver no value beyond free or native OS tools that already exist.

For example they will claim to sell you 'unlimited subscription' they will NOT tell you anyway except in small print buried in the terms of service (WHICH THEY CHANGED) that this in only good for one computer.

There are many such example with them. Its all marketing and scams. There is NOTHING OF VALUE here Just a lot of frustration and disappointment. Use any other tool.

I want to tell you what a great product the AVS Video editor is; I have used many of the other editors out there, and AVS is the best---at least for me. I like the light background, it is much easier to see what you are doing, I'm happy you have added the ability to separate the audio track from the video (a great improvement) and, I appreciate how good you are at responding to questions. None of the other companies have as good support response as you. You are A-One!

Thank you so much for your support, my license have not expired in a year,
That is a plus, glad that you have gotten that issue fixed. I just purchased my third unlimited license (thank for the one subscription gift) I cannot tell you how much i love your software and its hassle free uses, it is the most compatible conversion program I have ever used, it never fails. I have convert most of my DVDs to MPEG2 without any issue, the quality is a 1 to 1 conversion ( SD) What else can I say but Good job guys and thank you. Loyal Customer...

There is easier and better software to use. I downloaded this software and paid for it on a recommendation but could not use it. I tried to return it and they actually fought with me over it. I put in a paypal claim "item is not as described" because it didn't work properly. PayPal actually decided the case against me. Anyhow because of this software and the decision I am now going to my bank, getting them to refund my money, and I am now deleting my PayPal account and I will NEVER use them again. Their return policy is lies as far as I am concerned.

Great programs but beyond that, the Staff is excellent. Fast responses to requests for support. I wouldn't be without their entire line of programs. I purchased the unlimited license several years ago and it was a great investment. All their programs are very intuitive, if you can find the on switch on your computer you'll have no problem using them... Totally satisfied... Don

I use AVS4YOU to put together highlight videos of events I perform at. It looks like it has everything you need but the most simple functions are complicated multi step processes. For example - I have dozens of 3-5 second clips that I put into one "movie" where I would like to mute the audio and overlay my own track. The is extremely difficult. You have mute each clip *one by one* because there is no way to "select all" and mute things all at once. Also there is no simple way to add an opening "credit" slide with your text, the same is true for a closing credit slide. This again in a multi step process. The average at home user will find this difficult and cumbersome to use.

AVS concept is a good idea combine any aspects of editing and converting in a few packages or as a whole. The problem is the software is very buggy and when you need support its days and weeks. And then they ask you silly things like rebooting your PC or reinstalling software. Thats their go to reinstall. The price is good but the product is just ok. Id give it 2.5 stars as the support is at times rude and condescending.

Update: This company should be investigated for fraud, claiming and unlimited product use. The claim its not valid on a New Pc, but their own updates make the OS and software obsolete. I had the same HD and the same video and sound card only a new motherboard and they socked me with another 60.00 to use a 6 month old product. I had the product 6 months and mt MB died, they could careless. But as noted they set you up to eventually not be able to use their software on your machine by making update that create incompatibility.

I have a happily used the software suite for several years. After a major hard drive crash, I lost the software and licensing key, and no longer had the associated account email. After sending a request along with a copy of my original receipt, they sent me another key.

While the one-computer rule seems harsh, it is clearly stated in the agreement. 5-stars if they could clean this up to account for routine system/hard drive events.

I had used AVS Video Editor 6 in 2013 for several months, then recently needed to use it again. I updated to 8. 1. 1, and was happy to see a familiar UI that had some new features. I started off getting re-acquainted by opening their sample Diving01. I let it fully play, then was trying out some of the controls - scrubber, Text, audio, fills. About 10 minutes into it the Preview went black, but audio was fine. I searched around, found some people a similar issue, but no actual solution. I exited AVS, came back in and had same problem. I re-installed 8. 1. 1, and re-booted my machine, but that didn't help. So, I took a screenshot, and sent email to AVS support describing my computer (Win10, Asus 3.8Ghz, 32Gb RAM, nVidia graphics card), and the issue I was having. Within two hours, someone named Tess replied back with step-by-step instructions, that fixed the problem.

I started and finished an 8 minute YouTube video project in one hour, that included a raw 330 MB file that I converted to. Vob using VLC Editor, from a video shot on my Sony cam. I edited the sound track by muting out some weird noises - it's so cool that you can do this directly on the video track. I added some text, that fades in at the start, and another one at the end of the video. Added a logo, and contact info.

When done I produced the YouTube video, there's actually an option for this, along with many other format options. I saved it, and played it on my PC, looked great, then loaded it into my YouTube channel.

The "black preview" problem was due to me not using the nVidia's video buffer. The fix by Tess was to go into AVS menu item Edit | Settings | Preview | Video Rendering | select radio button "use video buffer". Then I exited, came back in and all worked great from then on.

Don't believe the people posting online about poor support! I'm a happy user.