autoTRADER.caReviews 27

Posted and paid for an ad 2 weeks ago. Wanted to upload photos and edit the info in the ad, but i get an error and it won't save. I contacted autotrader 6 times by submitting through the system on the website, but never got an answer. I called the head office and they wouldn't talk about the service. I called the service area that deals with commercial clients and they can not help me, however they did confirm that they received 6 support requests. Still unresolved and my long weekend window for selling through autotrader has passed and i have been flooded with requests for information about my boat. All the questions are information i would put in the add, but i can't.

I paid $29.95 for Basic package to promote the sale of my vehicle as a "Priority Listing". My vehicle was initially published on page 5 (25 vehicles per page), two days later it was on page 7. I used their Contact Us form to voice my concern. 2 days later still no response. I used it again to requested a refund. Still no response. There is no phone contact. If you call their head office they will tell you this is for dealers only and you have to use the online form. If this company was worth your money, they'd at least have a customer service process. Also, this site is fully consumed by dealers, with the 'private seller' ad looking more like a scammer, almost like a warning.

A super fun website to use when you're looking for cars for the future! It is designed super well, and very easy to use. The prices on this website are pretty average, but thankfully the site tells me if anything is a bad deal.