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AutoAuctionMall Reviews Summary
The company exhibits a mixed reputation, with some customers praising the smooth purchasing process and helpful staff who provide guidance throughout the auction experience. Positive feedback often highlights the affordability of vehicles compared to traditional dealerships. However, significant concerns arise regarding the accuracy of vehicle descriptions, with numerous customers reporting undisclosed mechanical issues and difficulties in obtaining refunds or proper documentation. Additionally, complaints about poor customer service and a perceived lack of transparency in transactions suggest a need for improvement in communication and support. Overall, while some customers report satisfactory experiences, many express frustration and distrust.
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I purchased my car with Auto Auction Mall. I was very happy with the customer service I received. Peter was very patient and answered all my questions and made me feel very comfortable with the whole process of buying my car. Car was in great condition as promised.
Will definitely use Auto auction Mall for my next purchase.
I purchased my first car over Auto Auction Mall and I saved some serious money, compared to local dealers. Had a great support experience with shipping and paperwork - 10/10
I bought used 2007 Mazda 5 on 5 February 2019 through this vendor and the online advertisement clearly stated that the title is clean. After I received the invoice and paid for the car and the car was delivered I was told that the title is in fact pending and that I will have to wait up to 30 days to get the title. I was told that this is what a letter "P" on the invoice meant. This was never mentioned or explained to me before purchasing the car. In some US states you can not leave the car even on the street without the plates - which is the case of my state New York as well - otherwise the car will be towed and I would incur cost for towing and storage (and obviously I can't get the plates without the title). Had the advertisement clearly stated that the title was pending and it may take up to 30 days to receive it, I would not purchase the car. To this date (19 March 2019) I have not received the title and for fear of further cost when towed I donated the car to Kars4Kids. I consider this false and fraudulent advertising. I contacted the customer service numerous times only to hear promises that I will get the title soon and that it is my fault that I should have known about the "P" on the invoice. Despite the fact that once I got the invoice it meant that I committed to buy the car already and I committed to pay for it before the invoice was issued.
They are Ripping people, please please please don't buy with them, they bid on insurance cars from copart and IAAI, better u become member of copart and they provide you with broker, which may save your at least a $ 600 to $ 1000 or more depend on price.
Also they will never help you if some thing went wrong, so better to buy from some one eles, peter is having a way high attitude and liers, I have all proof for customers, if you confused please contact me on *******338. I will expose these fake lier company and save your money.
Because I bought A audi q5 run and drive, and actullay it was with a bad engine, peter told me I will help u, u just to authorize audi mechanic and diagnose it, I did spent $ 450 additional, and than he did nothing. He just raise his hands, its really fake company, useless, lier bad customer service and specially they make me loss $ 9162 dollar in a 15 days.
Run and drive vehical came to me as a bad engine vehical not even start or drive for 0.******* mile, I have video recording till the vehicle arrived in my premises.
They make there money but they don't care if some thing happen wrong to u and misrepresented to u
Dear Ayaz,
Thank you for your comments and we are very sad to hear that you had a negative experience with your vehicle purchase from Auto Auction Mall. As you know, we provide the general public access to dealer only auctions. This gives you the ability to buy a car from auctions where dealers buy their cars for a price below retail (or what you would have paid if you bought the car from a dealer’s lot instead of the auction).
We always strive to ensure that our clients have the best and most rewarding customer experience when they use our site to purchase their vehicle at below retail price. Our mission is to give the public access to something they never had before and to make their car buying experience as easy and enjoyable as possible. We have sold many cars and our clients are happy and satisfied with the services and vehicles that they received from us. In order to ensure this, all of our staff are trained to explain the dealer-only auction purchase process and the vehicles that are available for auction.
For each vehicle, we put as much information as we are provided by the Auction Clearing House on our site so that our clients have information about the car and are aware of possible issues. For the car you purchased, in the Status section of the vehicle listing where it states whether the car Starts & Moves/Run & Drive, we have a tooltip beside the “Status” of the car (i. E. (i)) which explains exactly what Starts & Moves/Run & Drive means, i. E. that the Auction Clearing House was able able to turn on the car (either with or without a jump) and move the vehicle forward a bit when it entered the auction lot, but, that the auction clearing house does not warrant nor guaranty that it will be in be able to do this when it is sold. We explained this to you and you saw this information on the site before you purchased the car. If the Auction Clearing House had provided this warranty, we would have been happy to pass it on to you, but unfortunately, they do not.
This is not the first car that you purchased from Auto Auction Mall. You had previously purchased another vehicle and were happy with the price (it was well below market average) and the vehicle. You were also happy with the price for this vehicle as it was well below market average price. We clearly explained to you that we cannot guaranty or warrant the condition of the vehicle since we do not have access to the vehicle before it is sold. You knew this and were comfortable with going ahead with the purchase.
Since we do not physically have possession of the car nor inspect the vehicles, it is made clear on our site and in our terms of service that each vehicle is sold “as is, where is” and that we are not responsible for the condition of the car you purchase. We always recommend (both in our FAQs and when we speak with clients) that if they have concerns about the vehicle condition they should hire an independent third-party inspection company to inspect the vehicle and give a report to the client before they buy the car.
Your experience would have been the same whether you bought the car from us or, as you mention, some other registered broker from the Auction Clearing House.
As you know, we have a flat fee of $299 for giving you access to the dealer-only auction and the final sale price of the car does not affect our flat fee. The Auction Clearing House has its own fees and those are based on the final sales price but those are paid to the Auction Clearing House. Accordingly, we are not clear how some other company could have saved you $600 to $1000 on the price of the car.
When you told us you were upset about the condition of the vehicle we did try to help you with your issue. The option that we offered you was to have you ship the car back to the Auction Clearing House and have it run through the auction. We would not take an additional Auto Auction Mall fee for this but you would be responsible for shipping the car back and the Auction Clearing House sales fees (which we do not control). You did not want to consider this option so we suggested that you contact a mechanic and try to get the best price to fix the issues. We did not, at any time, say that we would cover the costs so we are not clear why you thought we would cover these expenses.
If you wish to speak with us, you are always welcome to contact us at 1-800-680-8010.
Regards,
Auto Auction Mall Team.
I bought my new car at Auto Auction Mall at a very affordable price. The customer service was great, they guided me throughout the whole process. Would recommend to anyone.
2 weeks ago I bought a Mercedes GL 450 from Manheim auction using Autoauctionmall.com. I paid $400 for transportation to ship it from Texas to Florida. The auction specialist was extremely helpful and spent a week looking for the car I wanted. I had to come in to their office because according to Manheim policies the inventory is not allowed to be publicly viewed by a non dealer.
When I came in the Auction Specialist logged in and pulled all cars based on my specifications and found 10 similar cars. He took the time to explain the differences between all 10 and his recommendations.
I bought the car I wanted and I am pretty happy of the condition it arrived.
Thanks to Auto Auction Mall I bought my car $3800 below market value.
I purchased a car from copart auctions through auto auction mall and everything was done as promised. I am not sure if I agree with the negative reviews but everyone has their bad days I guess. Anyways, I wanted to just say thanks to Peter for the great help.
Jonas
I bought a 2001 Tahoe from them, the process was painless. From when I clicked buy now to having the truck delivered from the auction clearing house took less than 24 hours. I had the title shortly after. The bad reviewers don't understand that they are getting a chance to buy at the dealers auction no warranty implied. They should just go pay MSRP at their local stealership. If you want to buy auction cars and have access to all the auctions on one site shop with Auto Auction Mall.
Wanted to find a deal on a used car online for my daughter. Was pretty leery about shopping for a car without actually getting to see it in person but thought I could at least browse online to get an idea of the market. I found these guys through google and got into a live chat with their salespeople. They convinced me to try purchasing an auction vehicle through them. I told them I wanted a beater car for my daughter to get to University and back. They suggested insurance auction vehicles which are slightly damaged but offer a large savings over buying a regular used car. I had no experience participating in auctions so it was really great that Peter held my hand and participated in the auctions on my behalf. We had to get into 3 auctions before we finally won a slightly damaged Honda Accord. My daughter can handle some scratches and dents and I can handle the price paid! Thanks guys! Highly recommended.
The whole business model of Auto Auction Mall is white collar scam. They market that they would help customers get car at 40% dealership price but then in their terms (2.2,2.3, 4, 11, 12 and 15) they stated they have limited information of the car. How does having limited information of the car entitled them to help customers get car at 40% dealership price?
Their customer service is worst in this world - you can check out "legitimate" reviews on google and elsewhere about their nightmare customer service. The worst part is that each time they get bad review, they keep on arguing like if they are GOD and they can never make any mistake. That is literally worst form of customer service you can ever receive.
To make it short for the readers, I do NOT recommend anyone to buy car from them. If you do, prepare yourself to be ripped off...
Dear Hassan - Thank you for your feedback. We are sorry to hear that you had a negative experience when purchasing your vehicle. As we have responded to you on various other review sites regarding your concerns, we offer the public the ability to purchase cars at dealer only auctions for dealer prices (well below retail). That was the case with the car that you bought.
As mentioned to you before you purchased your car, the information we posted on our site is the information provided by the auction clearing house and we are unable to verify the condition of the car. You were informed that there was damage on the car based on the information provided by the auction clearing house (stated on listing, in our invoice and communicated to you by our representative) and you knew that the reason you won the car for such a low price (almost 50% below retail) was partly due to this damage. Further, we advised you (and all of our clients are welcome) to inspect the car (a service provided by a third party company which we are not affiliated with us for a fee) before bidding on and/or purchasing the car.
Your comment regarding our customer service is unfair. We have many comments from the sites you mention which praise our customer service and many of our clients are very happy with our representatives. We provided you the best service we could, but you were not willing to consider nor accept any of our suggestions.
As you know, we do not work for nor get paid any commission from these auction houses. The only fees we receive are from buyers (i. E. yourself) for giving them access to the auction house. At the end of the day we try to get you the best deals so that you will come back to purchase more cars in the future as our fees are very low considering the big savings the client receive.
In all, we believe that we provided you a good and fair service and you purchased the car that you wanted.
I am disappointed in their technology, I am disappointed in their customer service and how they deal with problems. I would frankly never buy or recommend anyone buy anything from this company as they just frustrate you over and over.
Hello Stephen,
We are sorry to hear about the experience you had as we strive to provide top notch customer service for all our users coupled with the latest technology.
We believe your issue stemmed from the fact that you did not register nor place a deposit on our site. As a result you were unable to bid on nor buy any vehicles from the site. If you are interested in getting more information or having us walk you through the process, we would be very happy to reconnect with you and make your experience on Auto Auction Mall smoother.
Please let us know if we can be of any help and you are always free to reach out to us.
Thanks,
Auto Auction Mall
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Dear Martin,
Thank you for your comments as we appreciate your feedback. We are sad to hear that you had a negative experience but unfortunately you knew that the title was pending for this vehicle before you asked us to execute the Buy Now on the car.
As you now Auto Auction Mall provides the public (such as yourself) with access to dealer-only car auctions. This is where dealers purchase their inventory to sell to the general public.
All of the cars listed on our site come from various Auction Clearing Houses located in the US. We do not independently inspect the vehicles and rely on the information provided by the Auction Clearing House about the damage, status and title status of each vehicle.
In your case, we went back to the telephone conversation we had with you on February 5,2019 when you asked us to execute the Buy Now on the vehicle. As you were aware, we recorded the call since the Buy Now authorization was binding. In that recording when the Auction Specialist went over the details of the car before confirming your Buy Now purchase you were clearly told that title on the vehicle was pending. You knew that title for the vehicle was not available at the time the car was purchased and you still authorized us to execute the Buy Now on the car.
In a title pending sale, the Auction Clearing House has 30-45 days to get title to the vehicle from the Seller and then provide that title to us. We continuously followed up with the Auction Clearing House to see if they received the title. We answered all of your calls and made separate calls to the Auction Clearing House to expedite the process as much as possible. Other than this, there is nothing else that we could have done.
We finally received the title for this vehicle on Monday March 18,2019 from the Auction Clearing House and on March 19,2019 we called and told you that we were sending the title (via UPS) to you. The title was sent with UPS on March 19,2019 and we provided you with the tracking number.
At no time did Auto Auction Mall falsely advertise the car. You were aware that the title was pending for this vehicle as the auction specialist informed you on the recorded call when you wanted to purchase this vehicle. We regularly called the auction clearing house to see the status of the title on your vehicle and kept you informed. We could not have done any more than we did.
If there is anything else that we can help you with, please do not hesitate to contact us.
Regards,
Auto Auction Mall team.