AuthorizeReviews 109

I recently had an account with Quick Commerce, a reseller for Authorize.net. QC was using a branded site for Authorize.net. After I cancelled with QC, I started receiving past due bills from Authorize.net. They claim I needed to cancel directly with them. This seems fraudulent either on the part of Authorize.net or the merchant gateway service Quick Commerce. When I tried to cancel via the branded website, I found there was no way to contact them other than by phone and when I tried to call, there was a recording "QC is not available". And it's not possible to remove your banking info--so I just changed the account number. Authorize.net used to be considered a premier service. I'm still using them with my new merchant service but I'm switching. (And they know I have a new account with them, but they don't care.)

I am a software engineer with 22 years of experience. When I called Authorize.net for more information about a "Returned Payment Fee" that suddenly appeared on our statement (and other hidden fees), the man I spoke with was extremely unprofessional, made comments referring to me as a "kindergartner", falsely claimed they have over 400,000 customers and said they don't need my business. He was condescending and belittled me. When I asked to speak with a supervisor, he placed me on hold for over 30 minutes (every few minutes you could hear a person breathing, then I would placed back on hold) until eventually the call was disconnected. After calling back several times, sending email and using their contact form, I finally reached a supervisor who said the fee was a mistake and gave me a credit. However this took considerable effort. Every time you communicate via email or their contact form, you will receive email up to three days later with typos, misspelled words and invalid (non-printable) characters. This probably indicates it's being answered overseas or via an automated system. Authorize.net caters to very small businesses and likely makes a large percentage of it's revenue from hidden fees, setup fees and penalties. We are now actively searching for a new gateway processor and do not recommend authorize.net.

3 months in - constant BS from sales, set up and all "worked". Then told me merchant account still under review. 2 months later, no further ahead. I've been investigated like criminal after 3 years in business. Asking for biz plans, changes in site, PP and T&C's - many charges to set up - all on my credit card which i am claiming back - 20 hours at least in paperwork - i've answered the same questions three times!

KEEP WELL AWAY - the low rates suck you in.

**CAUTION** They lure you in with a low processing fee per transaction, and then they HAMMER you with fee after fee after fee.
PLUS, if you are using Droid phones, they "have to set up two accounts"... Ie; they charge you DOUBLE for one service!
Don't forget the $99.00 annual report fee (per account of course) so they can send the IRS a 1099 report. This report is mandated by law, and they are not allowed to charge for it. Formal complaint has been filed with Missouri Attorney Generals office.
I never go on these sites and publish complaints as I always find a reasonable compromise. This outfit doesn't understand compromise, and don't bother asking for a "supervisor" because the're never available and they won't call you back.
I'm going on two months with their greedy little fingers still in my account taking fees out- and I have account cancellation confirmations that are a month old. Had to go to my bank office to get it stopped.
Found a processor who truly has no fees other than when you run the cards, and for the same rates.

Hope I saved you some grief

Just found out my company has an account that is 5 years old. When I contacted them about billing the monthly fee they claimed the service was in use and why would I want to cancel? I asked for proof of service with no avail. But mysteriously my name was added to the account 2 years ago. With no other data, no email address, no signature, just my name. The have even refused to supply the name change form I "signed". When I asked for a refund for no service they started throwing dates around proving it was in use. Then I was asked for proof I had cancelled the merchant services but since there is no merchant services for this that's a hoop I can't jump through. Turning them over to our state fraud department with my bank's info to back me up.
There should be a minus star rating, they did not deserve 1 star.

I sent four requests for clarification on their pricing structure. Every request was answered with a generic "click here to apply" or a cut and paste of their vague and confusing Pricing breakdown. I emailed the "Inside Sales Rep" as to why she was repeatedly dodging my questions, still waiting to hear back. Buyer beware... they have Numerous hits on the BBB and my initial correspondence with the company is a good reflection as to why they have so many complaints.

Authorize.net has HORRIBLE customer service! I signed up on July, and cancelled my account with them right the next day. They told me everything was fine, and that the cancellation was approved and nothing will be charged. A month after (August) I see a $99 set up fee charge on my debit card. When I called to have them return my money, they said I needed to contact my account manager "Mike" so he can refund me that money back to my account. I called him for weeks and weeks, left many many messages/voice mails, and he NEVER called me back nor emailed me. Every time I called no one was helpful, until finally a month and 10 days after (September), a manager picks up the phone and transfers me to Mike, and supposedly that money will be back in my account, but I have to wait 10 business days to get it back. So I have had to deal with this headache for two months now, and still no money back. DO NOT USE THEM! HORRIBLE HORRIBLE SERVICE!

I signed up for this hoping to get a better merchant account and lower fees than Paypal. It has been a horrible 4 weeks and I am still in the process of getting "REVIEWED". I run a serious online business being established for 6 years. Authorize.net was quick to take my $99 setup fee which came out to be $133.43 then $1.56 some unknown charge. After 3 days of setup it seemed like everything is ok and up with the "virtual terminal" available, but it was not so. After exposing my whole identity to them like my Social Security, Business Name business tax ID, Drivers Licence... I get an email from Cybersource/authorize.net that they need to get more info like my "balance sheet", "Privacy policy" on my site revised and a dedicated "SSL" which was already there. I have revised my privacy policy and purchased SSL which I didnt have to. I use Quickbooks to keep records so I asked the woman on the phone (Dolores Tremonte - credit analyst) what else she wants from me to get this thing reviewed and get my funds released. She said "We will review it and email you". It has been 34 days and no answer on my review and my payments from customers are still being held in some "virtual bank account" as they say at Cybersource.net Direct Tel: *******066. I have put my life on the line for these people and they are a bunch of scammers holding on to my money and my lively-hood. How am I supposed to send partial refunds to customers or use those funds to print shipping labels? I am not happy with this.
CyberSource Corporation
808 East Utah Valley Drive| American Fork, UT *******
Tel *******935 x3 | Fax *******920

Im in the UK and If telling you now just avoid these cowboys. Its now 5 weeks since my initial request to set up this merchant account and still Im unable to process card payments but they are very efficient when it comes to invoicing you for amounts they had previously promised me would not be charged. The lie and steal from you. Im confident in what im saying becasue I have everything in writing from them. I was I had never got involved with them.