AuthorizeReviews 109

On 12-2-22 I called and cancelled service. It was documented in there system. Unaware to me, they say they sent me an email form of closure that also needed to be completed and returned. Never told me that to had to be done, to officially close. I never completed that form. Where I come from a call to cancel means cancel my service. Do they do this on purpose to continue milking hard working people? Making more hoops to do a simple closure. WTF. With that said they continued taking money out of my bank account that was on recorded for 14 months over 2k for a service I cancelled. They will give no reimbursement. I consider them thieves. They steal. Don't use them..

Stay far away from them. They will put a hold on funds even if the transaction never goes through. Total fraud.

On 9-24-2003 I finally accepted the terms and conditions and application form for Authorize.net to process my website's e-commerce and online credit card processing. After a few days, I noticed that my funds were not being deposited into our company's bank account. I contacted Authorize.net's customer service to request an explanation and their representative told me that he has forwarded my request to the appropriate department, and I would receive an email with an account representative in charge to address my concerns and questions. Nothing was received and no email or call was made to me. I called again and discovered that the first representative never opened a service ticket and that this new representative, Sam, would now open a new service ticket. I then received an email from them asking for a Preprinted voided check to verify my bank account which had already been verified in the initial application and contract. I once again complied and sent the requested voided check to the email for the underwriters/Risk Department which had already approved my account. The next day I called again and I was told that it takes two business days to get a reply and a decision. Meanwhile, $14,000 of funds were accumulating and not being transferred to my bank account. I explained that my application was already activated by the underwriters and I was using Authorize.net to process my online payments which now has summed up to over $14,000 and not been deposited into my account. I had been using PayPal with no risk issues for over 10 years and would gladly send them all the transaction reports for their information. The representative told me to wait for their decision and I would get a reply soon and there should be nothing else that they will need. I explained that the bank account had been verified in the initial application and why was I being asked to provide this information again which I once again and gladly offered with the voided check. He could not explain and once again asked me to wait for a representative to contact me. I also mentioned that two of their representatives during the application process promised and guaranteed a 3-day funding time for my account which has turned out to be false. Much to my surprise, I received an email after the call informing me that my account had been closed for no reason and that my funds would be held up for 120 days! I am the owner of this company and have been using PayPal for our e-commerce for over 10 years due to some incompatibility issues with PayPal and my website e-commerce forms I decided to move on to Authorize.net and give them a try. My company has been in business for almost 30 years and to have been treated with such neglect by Authorize.net with no justification and to have my company's funds frozen with no explanation is unacceptable and frankly fraudulent. My company has not violated any of their policies. I have provided them everything they asked for and have been approved for transactions. I was merely investigating to find out why my funds weren't being transferred to our Business Bank Account and suddenly received a closure notice and the withholding of my company's money. I request that Authorize.net explain why they closed my account without any reason and to provide that in writing to the FCC/FTC and to me and to release my funds as they had agreed to in 3 days for each settled transaction. I have all the paperwork, the signed application form, which they approved, My Gateway ID and Merchant Account number, and all the correspondence I have had with their representative. This type of fraudulent and haphazard method of doing business with an established company with excellent standing and reputation in the industry, such as my company, is unacceptable and shameful on their part. I hope and expect for Authorize.net to resolve this issue immediately release our funds and transfer them to our bank account. In addition, my company was a previous Authorize.net account holder a couple of years ago. We had an account with them in good standing and for them not to take that into consideration is unprofessional. I have requested for a written explanation for their actions and honestly, not holding my breath for one. I am not one to sit back and wait for them. I will take action as necessary if this issue is not solved and my company's funds ($14,000) is transferred and deposited in to our account immediately. I would not trust this company with $1.00. Their fraudulent activities will be reported to state and federal authorities.'

I am a small merchant. I last sold services using Authorize.net on 8/31/23. Today is 9/8/23.9 days. I have not been paid yet despite multiple calls. Have I been scammed? Not sure. But I can't wait 9 days for payment after I do the work.

I'm deeply disappointed and alarmed by my experience with Authorize. Their actions closely resemble those of a deceitful company. Without any legitimate reason, they withdrew nearly $8,000 from our checking account. Additionally, they've unjustly held over $50,000 of our funds. To add to the frustration, they continuously request documents from us, seemingly without end. It's essential for businesses and individuals to be aware of such practices and exercise caution when dealing with this company.

We are a small business who needs access to money in a reasonable time. So, I wish they had said up front we will hold your first few transactions for 4-6 days and then request at random reviews that hold up your money up to 5 days longer and then will consider releasing the money. They are currently holding over $600 of my money for 11 days before they consider releasing it. Had I known this information (I am sure it is in small print of a brochure somewhere) upfront because someone cared enough to share I would have used someone else. Very disappointed and will be looking for another company.

DO NOT DO ANY BUSINESS WITH THIS COMPANY STAY AD FAR AWAY AS YOU POSSIBLY CAN ** THEY ARE NOTHING BUT A FRAUD AND AN INCONVENIENCE FOR YOUR BUSINESS AND ITS CUSTOMERS ** STAY AWAY

This is the most disturbing thing that could happen in the e-commerce environment. These questions all the foundation of the e-comm industry at levels that everyone should be revising what is happening with all the transactions that are going between Authorized.net and Shopify.

We have got 314 operations that Authorized.net flagged as potential fraud and needed attention from our end, (of course we did not review then on time) the transactions went from FRAUD risk to a new EXPIRED status. So far, we understand this regular process, but here comes the X-FILE, all 314 transactions that were EXPIRED arrived at Shopify as approved (at least this is what Shopify is stating), and the result of that was the system and the 3PL shipped the 314 orders in value of approximately 52.000 American dollars.

Right now, after a few weeks of being pushed between these 2 monsters, saying that it's impossible this to happen, we are getting ZERO solution and being requested to provide tech info from each other day after day and week after week.

If we can't longer relay on the transactions that we are getting from this billions of dollar companies, that their job is to guaranty that the transactions are getting paid and fulfilled, what is left?

I challenge and ask for all of you to check on our transactions, I cannot believe that we are the only company in the globe facing this crazy anomaly in the system.

Enjoy you day and I will start building a collective case.

Please contact me if you have got the same issue!

Had a fraudulent eCheck transaction. Was told by support to refund check. Authorize Net refunded it twice which caused money to be taken out without receiving funds. They claim they cannot return our money. We're out the amount they refunded twice. Worst business practices. No controls. No accountability. No responsibility for errors. Customer is always wrong and not reimbursed for their mistake. Worst experience. DO NOT do business with this company. Their software is outdated and flawed. Their fee structure and statements are so confusing to reconcile. They charge fees galore. Stay away!

They are the worst credit card and eCheck company to ever use. They find whatever reason to hold your funds for as long as they can. Risk department is only reachable by email and never send you an email before they do anything to your money. They treat your money as if it is their own and hold it for as long as they like. Do yourself a favor and run away from this site.

Yes, that bad. Stay far away from this horrible company. Their support team is the worst. Can't answer simple questions. And they do not return phone calls. Cannot escalate call beyond the initial incompetent phone screeners. There are a lot of other better options out there. This is not one of them. authorize.net is really bad service.

I have been doing business with clients both national and international going back to 2008. And I have never had the headache with a merchant processor like I had with authorize.net. If you care about cash flow and not having ridiculous long funding holds... steer clear of authorize.net. After an insanely long review / underwriting process for simple ACH account, Authorize. Net collected ACH funds then proceeded to hold them for about a month before stating they needed to once again but my company through an underwriting review. Mean while they collected their fees right away. After asking what is going on with my funds that were on hold they stated that my account would be canceled and it could take an additional 5 to 7 days for the ACH funds to show up in my account. What a nightmare.

Literally used this POS for a couple of days before we realized what we signed up for. Totally confusing site, nothing is convenient, money takes days to hit our account, you can hardly log in without issues. Accessing reports and transactions or even trying to figure out how to send a receipt is nearly impossible. And yay for us we signed a contract through the bank so we are stuck with it

The credit card gateway has been a good product for us through Chase Merchant account which subscribes to Authorize.net on your behalf.
However Authorize.net offered us
Echeck services.
We had our first client pay through the Echeck system with a payment excess of 5k, we had no clear path to when we will receive the funds.
After several days i decided to call Authorize. Net for understanding to expect funding.
A Helpful representative said the client paid on the 7/25/22 and it will be available in 5 buisness days.
I asked about a email that was sent
To me the day prior to the call and he said it looks like Authorize needs more info on the buisness.
Well that info is available through our credit card portal business profile.
Well he said send it anyway. I sent the asked info and by end of day,
I then received a email saying that we do not fit their business model and closed my echeck account.
I called again talked with the same person which never happens, ever.
He stated that their business model isn't for my type of services.
And my funds will be held for 90 days.
Funny how 5 days now turned into 90 and they chose to close the echeck account, not me, after 1 transaction.
The Credit card gateway is still going no problem.
But here is the odd thing they already withdrawn my clients money from her account, so why does 5 days turn into 90.
And if she requests a dispute and refund, its 90 days for her to wait. OPTION 2
Then i could Do a refund to her and alow her to pay via credit card, but they closed the account and took my option away to do so.
This is why i say its a preditory pratice,
Basically, they sux and run from any service that is not directly offered from Chase.
Never again, and we are looking at new business banking OPTIONS. THEY can't be trusted,
I can see them doing a flip flop on credit transactions next.

We at the time we were a new Netsuite user, and Authorize.net said they had a native connection to NS, We signed the paperwork and went to implement, but it was apparent in about an hour they had no solution at all for us, only a virtual terminal that we could retype the transaction in, We never did a single transaction and canceled the service. They keep sending us bill and on calling (over 6 calls) they agreed to remove the charges, They did not and sent it to a collector, Who gave us the analogy of having ordered cable service and then canceled for the same day you would still owe for the month, the difference here if never worked and if we used the cable analogy it is like they came out and could not make it work, But with authorize.net they will call in lawyers and collectors when they made a mistake.
When they work they may be a fine company, but when they don't there is no help and they act like jerks.

I just want to share our experience with Authorize.net. I do not recommend them to my enemy. I activated it at the big commerce app I think like 3 years ago and I was looking to see details. Never used them and they charged me $80. I fight for it and the balance continues to go higher. My husband was so upside and paid much more to close the balance. Well, a few months back we received a collection letter to make payment. After 2 years. I called the collection agency and they told me I have to pay. I called authorize.net and they confirmed I don't owe them anything. A small Google search shows they do this to a lot of customers and a lot of people request a general attorney to look to this. Just a heads up.

Stay away from this company. Do not send any of your information to them! They will open an account using that information and perform monthly unauthorized transactions! When I became aware I called them to close the account out, and they agreed to refund money back months ago and still haven't done so!