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Auction.com

1.9

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Auction.com Reviews Summary

Auction.com has a rating of 1.9 stars from 434 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Auction.com most frequently mention real estate, earnest money and customer service. Auction.com ranks 169th among Auction sites.

service
49
value
45
shipping
13
returns
18
quality
38
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Minnesota
1 review
20 helpful votes
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No Good!
February 2, 2016

Was outbid, then they called within an hour to offer house at the "Reserve" price. My bid was $2k below that. They did NOT due their due diligence in making any mention to the seller and negotiate... like every real estate deal is done. Then my credit card # was stolen, ironically by someone in the same city as Auction.Com two hours after bidding ended. I'll take my chance and hope it hits the market with a legitimate company!

Date of experience: February 2, 2016
Ohio
1 review
31 helpful votes
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We are now going on our 9th month of escrow with these jokers. They don't have any of the deeds finalized on any of the properties they are listing. They will take you EMD and hold it forever. They don't care when they close because they have you on the hook and they keep dragging it out.

Date of experience: February 1, 2016
North Carolina
1 review
15 helpful votes
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The purchase agreement says bidding a quit claim. Don't know about where you live but think this is basically worthless where I live. You are basically buying the mortgage company's mortgage claim. Since the owner isn't paying that anyways, then you must be___. They should not be allowed to list on real-estate sites unless they are selling actual real-estate. They are selling encumbrances or such from what I can tell. I am not a lawyer but this is my understanding.

It would be better for them to clearly state what they are doing.

Date of experience: January 28, 2016
New Jersey
1 review
27 helpful votes
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Recently I noticed quite a bit of auction.com homes on realtors.com. As I was searching for an investment or primary home pending on the condition and area of the house. Observing the amount of houses listed by auction.com on realtors.com, I decided to learn more, and give it a try. What I've noticed is that those houses are not seriously on sale or is there any intent to sale at reduced prices. Based on my observation, that would be the last resort and reasonable it would be. If one uses common reasoning, It would be unfavorable for bank owners to sale at reduced value prices as they claim. (That is the main reason why those properties are on sale and then disappear prior to the bid date and time or from listing) What is realy going on is that banks are simply contracting auction.com to punitively terrorize and bring frustrate default mortgaged tenants to the negotiating table. Yet, in the process, auction.com utilizes all their executive legal tools to charge excessive amounts in penalties, and real estate pre and post sales advertisement charges, attorney fees, and restitution fees, etc. Unfortunately, bringing tenant owners to worst economical depravity (once again! Economic fear and insecurity. I've seen this take place to the most innocent of all victims in society, widows. Yet, if auction.com sales, most likely, it would sale at 3 fold on their lien only yet bringing the buyer to an overpriced new purchase as well.

Date of experience: January 18, 2016
New York
1 review
25 helpful votes
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I found a property on auction.com. The pre auction started for $370,000. After several bids I offered ( the first 3 bids, I was told too low), finally my bid was taken and I was told that in 48 hours I would be notified if I had won or not. 48 hours passed, yet nothing happened. So I called the Auction.com. To my surprise, I was told that the bid did not go through and yet my fourth bid met the minimum, and did not meet the "reserved price". Since the auction brought in the term " reserved price", I will have to explain a little bit about this term which I googled on real estate web site. "Reserved Price" is the price that the seller set in case the auction price will not meet the minimum price. In other word, it is lower than the minimum price. So Auction.com use the opposite way. The purpose is obvious to fish for your final price. So if you want to bid for your chance, DO NOT fall into their trap! Hold the card close to your chest. Another way of auction. Com doing business is they will represent the seller to bid in the process of auction which is illegal and unethical! So if you really want to try your luck be prepared for all the troubles ahead of you.

Date of experience: January 16, 2016
Florida
1 review
39 helpful votes
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I've bought several homes from auction.com - starting a few years ago. The experience has become worse with every house I buy. I am now totally finished. There is no deal THAT good to make it worth the hassle, problems, and attorney fees that these homes incur. The last experience was the final straw. It was obvious that the site was over bidding me in an attempt to bring the price of the house up. Fine... I have a max that I'm going to bid any way.

When their computer bidding, went over my max price I was willing to pay, I stopped bidding. The next day, they called me asking me if I wanted the house for the price that it had eventually "sold" for... Total sham! I said no thank you. Apparently, I was the highest bidder even though the "actual" price was about $50,000 more than my last bid! What a joke... These kind of unethical practices will stop when everyone just refuses to buy from their site. I'm finished with them. If you like home auctions, go directly to the county or some of the other reputable sites. With this amount of money changing hands, it's just not worth the risk!

Date of experience: January 13, 2016
New York
1 review
28 helpful votes
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AUCTION.COM
January 12, 2016

You just lost a potential customer. You have a bad reputation and therefore i decided not to bid on a home from you. And i am surely not the first person that will run away from you.
You appear to be fraudulent company and your doors will close soon if you continue. Majority of people here have experienced first hand your scams but not me, sorry. I will stay away from you..

Date of experience: January 12, 2016
Tennessee
1 review
30 helpful votes
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False Advertisement
January 7, 2016

They advertised that an estimated opening bid on a home was $27,500. Several of us were prepared to go to $30,000 or $31,000, but they started the bid at $41,300. That was $13,800 more than advertised. We are going to see if there is anything legally we can do for the false advertisement or possible bank manipulation.

Date of experience: January 7, 2016
New York
1 review
34 helpful votes
Follow E B.
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Well after seriously considering bidding on one of the homes listed on Auction.com, after reading the reviews I am most certainly going to PASS ON THAT. There are definitely not enough positive reviews for me to even waste my time.

Date of experience: December 23, 2015
Missouri
1 review
21 helpful votes
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Wierd Setup.
December 19, 2015

They reserve the write to counter bid if the reserve is not met. Basically they got an auto bidder set up that just bids away until its up to the reserve whether or not anyone is bidding on the property. All the properties I watched got relisted the next day, so apparently they don't have a very high sell rate.

Date of experience: December 19, 2015
Pennsylvania
1 review
35 helpful votes
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I'm a field services person. I am offered jobs from Auction.com through a third party (technically I'm the third party/subcontractor). I have been to 2 properties and will not accept any more Auction.com jobs. Both properties were occupied and it didn't take long to figure out I was a patsy to harassment for either Auction.com, the mortgagee (bank) or both to a homeowner who was possibly on the brink of likely several different issues already. Not to mention the fee they pay is "single digit" and they expect results handed to them on a silver platter. Ridiculous. I have found this company to be untrustworthy and "anything for a buck".

Date of experience: December 16, 2015
California
1 review
36 helpful votes
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Auction.com
November 21, 2015

These are not real auctions and should be sued for fraud. They will bid property up to there asking price with no other bidders. There is no protection for the buyer or title guarantees or property condition guarantees. Bid there asking price if you really like the property but they are all run down properties that no one else can sell. Of course you must have all cash so there is no recourse if you get screwed.

Date of experience: November 21, 2015
Michigan
1 review
20 helpful votes
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Garbage
November 17, 2015

Auction.com is used by banks to list homes illegaly foreclosed on, and as a tool to harrase the home owner fighting to keep their homes. Which is why most Jones are cash only.

Date of experience: November 17, 2015
Washington
1 review
28 helpful votes
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I b id on a bank owned property several times was the highest bidder auction.com even called me property was sold out from underneath me to a lower bidder that happened to be a large Investment Corporation. Reeks of impropriety found this out through public information in my local jurisdiction for what properties sell for And who buys them and sell them

Date of experience: November 12, 2015
North Dakota
1 review
20 helpful votes
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Closing Drags On
November 12, 2015

Do not buy a business that is under a franchise agreement. Auction.com requires you to close within 30 days, the franchise approval process (in this case the franchise with Wyndham Hotel Group) takes much longer than 30 days. Auction.com needs to put a clause in place that allows enough time to work out an agreement with the franchise.

Date of experience: November 11, 2015
Texas
1 review
24 helpful votes
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I won my bid Nov. 5th 2015. I was not so cconfident in the beginning. I read some bad reviews. So here is my opinion.
Don't be afraid to not go after what you want as a buyer. Bid with confidence. Yes. There is a price the seller will need met. With my property the reserve was reasonable. Even with the buyers premium I still got a fabulous deal. My closing cost ended up barely over 200. And it took 32 days to close and I have the keys. A small two day extension that cost me no fees.
Looking at my closing fees. It was the seller who ended up with the shaft. Out of the *******. 00 I paid. He ended up with under 4000. 00. He was not happy. And delayed closing by a hour. But I was very happy.
Auction.com did a excellent job throughout this process. Every agent I spoke to or worked with was professional and I never spent a minute hanging. They have this down to a art. And I felt looked after. Even though my property was a small one. I was treated like it was a high end property start to finish. The closing company made sure the title was clear and taxes were paid.
My advice: I paid for the entire property and not just the minimum in the beginning. That made everything move faster. And they saved me a lot of money. It actually made the 2500. 00 worth it.
I wouldn't bat a eyelash at doing this again.

Date of experience: November 5, 2015
Colorado
1 review
41 helpful votes
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Recently experienced just how shady a process auction.com is operating. Lets be perfectly clear that in their "auction" they hold all the cards, make all the rules, and clearly engage in the practice of shill bidding to artificially inflate the price up to an undisclosed "reserve" that the seller sets. The minimum bid means absolutely nothing, and the bid ending time also means nothing. Please be fully aware that you may be the only bidder, but auction.com will bid against you (on behalf of the seller) to inflate the price. And even after the auction "ends" they can and will add 2 minute increments onto the remaining time to further drive the cost up if they have gotten you engaged in the bidding.
Also worth noting is that the "Special" deed is NOT a "General" deed, and you will not be eligible for a mortgage until you have gone through the process of getting it changed. And although changing a special deed to a general deed should be easy, it could become your worst nightmare if there are outstanding liens etc. on the property or home.
This site may be the banks go-to for getting rid of their property assets, and upon closer inspection/experience it is obvious why. Furthermore its a mystery how they get away with the numerous legally gray practices they participate in. Shill bidding is very much illegal, and clearly what auction.com does regularly (though they may call it something else), in addition to to them reserving the right to extend the "end" time, leaves the buyer very much at a disadvantage and prone to be taken advantage of.
Please be aware of and take these things into consideration when thinking of bidding for a home from auction.com

Date of experience: November 5, 2015
Kentucky
1 review
16 helpful votes
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Everything went smooth
October 30, 2015

I purchased a home through action.com this year. I recently was able to get into the home without any problems. So far everything has went very smooth. Just waiting on the Deed in the mail.

Date of experience: October 29, 2015
Washington
2 reviews
113 helpful votes
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Bait and Switch Tactics
October 26, 2015

I purchase about 10 properties a year at the foreclosure auctions. Purchasing or attempting to purchase from auction.com trustees will be by far mine and your worst experience.
What they continuously do is bait you and your competitors in by offering a property with a ridiculously low opening bid. They do this to get more interest and obviously more potential bidders.
The biggest problem with this is... you could be the only bidder or the high bidder and not get the home because the crooks at auction.com have a hidden bid which they will continue to bid the property up to, or not sell at all. In other words, the auction.com opening bid means nothing at all. You CANNOT get it at a $1 over opening bid if you are the only one there. They will continue to bid against you until the number is reached that they really want.
ALL OTHER TRUSTEES that I have purchased from use the real number. If I am the only bidder I can get a home for a dollar over opening bid. Auction.com will make you do to much work to get nothing.
Yes they will Bait you in with a low number and switch to a higher.

Date of experience: October 26, 2015
Louisiana
2 reviews
27 helpful votes
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I made an offer to the bank who owned a foreclosure when it was still on the MLS. I am very familiar with this home, the past owners, and the condition of the property. The property consists of 1.15 acres and all but 8 ft of the property are in the front of the house. Yes, the property line extends 8 ft from the back of the house. Basically - NO back yard. Not a problem for me as I want to rent it out. The county property records indicate that the house has two buildings. That is not accurate as the owner removed the metal building leaving a large foundation big enough for a basketball court. The property records will not reflect the change until next year. Additionally, some states, like Alabama, have a right of redemption. In Alabama it's one year. The owners of this house have until May of 2016 to "reclaim it" if they have the money. My last counter offer was not accepted by the bank (cash, no inspection, quick closing). Now this home is on Auction.com. The home as listed on auction.com says it has 23.4 acres, and the pictures of the surroundings in the back yard are actually not in the back yard. It's the neighbors acreage. I have sent their supposed "customer service" information about their "errors" of this listing but obviously, nothing has been done. So - this listing is pretty much full of deception. I happen to have done my due diligence and also contacted the county regarding the property lines and the fact that there were NOT two buildings on the property. The records have not yet been updated indicating only one building (the house). My point:
Better check out the property IN PERSON and please check out the information that auction.com has on the listing. Additionally - you better check out the "redemption" period for your state. Of course, no mention of THAT on their listing either. Most people do not want to deal with the uncertainties of the redemption period. So some schlep will be bidding on a property that looks good in the pics, property records say it has two buildings, and just look at that back yard - it has 23.4 acres! Oh - and the house does not have clear title because the owner can reclaim it until May 2016!

Date of experience: October 21, 2015

From the business

Auction.com, the nation’s leading online marketplace focused exclusively on the sale of residential bank-owned and foreclosure properties via online auctions and in-person auction events. Auction.com goes beyond the bid to offer buyers a superior technology platform for convenient online and onsite access, an extensive inventory of over 30,000 properties, and supportive services and expertise dedicated to buyer success.

Auction.com is headquartered in Irvine, CA with offices in key markets nationwide. Investors include THL (Thomas H. Lee Partners), CapitalG (formerly Google Capital) and Stone Point Capital.

To learn about Auction.com, LLC, please visit www.auction.com/lp/about-us/

LICENSING INFORMATION:
Licensing Link: https://www.auction.com/lp/legal/licensing-disclosures

Texas Real Estate Commission
Information About Brokerage Services: http://mlhdocs.com/legal/agencydisclosures/ADC/Texas.pdf

Consumer Protection Notice: http://mlhdocs.com/legal/TexasCPN.pdf


auction.com
Founded in 1990
Irvine, CA, United States