Auction.comReviews 434

I was super nervous after reading all the bad reviews on here, but my experience was great. I think the people complaining have no clue how the auction process works. Auction.com is just the middle person, all these house are bank owned. You have to do your due diligence. The process is as good as you make it. We had a few issues with paperwork,(zip code was wrong), and I did have to make multiple phone calls to get it fixed but everyone was super nice, and communication was prompt. Some people might be angry that multiple phone calls where needed to fix the problem, but I bought this house for ten's of thousands under value, so I don't mind doing a little extra leg work. I wouldn't hesitate to buy another property through auction.com!

I should be leaving a bad review because this way, everyone reading it will stay away and that will leave more chances for me to buy another home. But I believe in a good review for good service. I found a home through another website and the next week it was removed and placed on Auction.com. I was furious and now I had to give a deposit and do my homework on this site. After getting over my fears I bid, and though I was scared of being scammed, my fears were relieved once the process starting really getting underway (about 3 weeks after winning bid) then they used a third party closing company (service link) and about a month and half later I was signing my closing documents. When doing a search only look for Bank owned Properties, this way your dealing with the bank that own the property. Also don't expect to buy a gem. It's going to be a diamond in the ruff, or maybe you have to knock the property down because it's too far gone. But either way bid accordingly and you should be more than satisfied

We closed on our first auction.com property earlier today and the process from start to finish was very smooth. Fortunately, we chose to ignore the majority of negative reviews as it was clear that almost all of them had clearly not read through the auction.com rules or fine print.

We went into our transaction with open eyes and were not disappointed. The customer service team was amazing. Answered every phone call and returned every email. I had every question answered before I even placed a bid and after we won.

We would absolutely use the site again and be sure to due our due diligence.

I bid on one house and won it, then another. In both cases the deals were very good. All the stories of closings getting extended are true. These are mostly repos and take time. Expect a 60 - 90 day close. I lost one where I was the high bidder but under the reserve. It took 30 days but they rejected it (the bank). Remember these are repos and can be hard to get to closing, but if you get one you likely will get it at a very good price. These houses are also for sale locally so a realtor can come in and buy a house for her local client as well. The people working at auction.com are not as knowledgeable as they used to be. It is also an impersonal assembly line process so don't expect great service, to be remembered from previous calls or to get really good answers. But, they are not a scam and if you are trying to make some money you can do well. Not 2009 well, but well.

This is not an auction at all. They, according to their own rules, can manipulate anything that even approaches the appearance of a legitimate auction model. Read their following words," Until the seller's reserve price is met, Auction.com may counter bid on behalf of the seller. Counter bidding gives buyers and sellers more flexibility to find a mutually agreeable price. Counter bids do not occur after the seller's reserve price is met."
Until their "reserve price" is met, they can bid up others bidding on the site - even if there is just one other bidder. On top of that holding deposits?
Bridgeport, CT bid just took place on house that was worth 100k and it went for $151,911. For an investor there is no upside. For a homeowner it needs $50k put into it, thus no upside. Go buy a house that has already been done.

Listed an auction at the county center that I was interested in. Was supposed to be at 10.30. There were two other auctions for different houses at that time there but not for this one. I came back home and checked online. At 12.00 pm the website still said that the auction was on at 10.30 am. Only the next day did the site say it was cancelled. Also, many of their 'online auctions' never go through as the reserve is not met and keep on popping up, but you do not know that if you follow up on their site- unlike ebay, they never show the end result the listing just disappears, only to appear later again as a new auction. Not serious

In the process of buying a house with Auction.com I got slammed with an extra and completely unanticipated $750.00 Fee from one of Auction. Coms sub companies. Too late to pull out they got my escrow money. Buyer BEWARE!
This on line in the stack of documents is what was used to justify this extra cost: Sellers attorney fees and other costs related to closing shall be borne and paid by the buyer. I calculated all the costs; I mean everything. I got a full estimate from my closing company. This $750.00 extra charge could have been any number with no justification. According to them.
This could be thousands of dollars that could not possible be anticipated.
The justification I got was The $750.00 is Ginalis flat rate fee to coordinate the closing on behalf of the seller. I had my closing company do all the work; and of course I paid them. So, what is the flat fee for? Look and see how owner Ginali. Google it.
B as in B & S as in S!

Bid, won, now waiting to close. Our closing date had been pushed out four times already. I wish I could say that this experience has been easy but the waiting to close is very aggravating. If your told a date that you can expect to close and it doesn't happen its disappointing but you can understand things happen but then the second, third now forth time its beyond aggravating. I'm lucky I have a living situation that is flexible and not relying a dead line.
The customer service for this company is terrible. I was given different special contact names and numbers during different portions this process and every time I've tried to contact one of these special people I would get an answering machine with a message that said my call would be returned in twenty four hours, to this day I've never had a call returned. At this point I'm trying to disconnect myself mentality from the situation so by the time the closing does happen I'm not totally disgusted and resentful of what I've gone through to get what should be my happy new Home

We bought a foreclosure home through Auction.com recently. The entire process went smoothly. Our transaction closed in 36 days. I was impressed with how professional our contact was with Auction.com, and also with the title company they chose.

Only advise is to be careful about what property you bid on, and decide beforehand what you are willing to pay. Some of the foreclosure banks may be easier to deal with than others. Auction.com doesn't own the homes; they are selling them on behalf of a bank or lender. Ours foreclosure was owned by Bank of America. Everything went smoothly, but took a little longer than buying a cash purchase from a private party.

I believe its about getting your $2500. Deposit because I did everything right.won the property auction and signed all and then was told the bank didn't accept the offer, which was very close to reserve, Please these are cash deals. 70k for a house with torn out heating system and other damage in no-place PA? And the bank didn't take it? Bull SHT!
When I called them on it got a totally different story about the reserve and all. SHifty scam business. The Title company that help my escrow was only reputable part, got it back quickly. What a waste of time and effort. You wont win or get anything from this Auction. SCam