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Costway Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in product quality and ease of online shopping. Many customers appreciate the affordability and functionality of items, alongside prompt delivery and a generally smooth purchasing process. However, significant concerns arise regarding customer service, particularly in the areas of support for product issues and difficulty in reaching representatives for order cancellations or replacements. A recurring theme is the frustration with self-service solutions provided for repairs, leading to dissatisfaction. Overall, while product satisfaction is evident, the customer service experience requires substantial improvement.
This summary is generated by AI, based on text from customer reviews
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Excellent information with very user friendly website had no problems and I'm 73 and not very computer literate. Cheers
Extremely fast delivery, arrived within a few days. So easy to set up and also amazing quality. Really liked how the tables turned out especially the colour.
Was shipped to me very quickly without any damage. Was easy to assemble overall this was no fuss and very easy to deal with from start to finish. The product is exactly as described and has no faults
Delivered on time, no missing part, good design, and good quality. I am happy I bought it.
Easy to follow instructions sturdy product and looks as described
Good customer service, fast delivery. Very satisfied with the quality of product (as described).
Excellent communication.
Fast shipping.
Great correspondence.
Timely delivery.
I am super happy with the jewellery cabinet I have purchased. It is a good quality and looks great. Finally my accessories are well organised. The installation on the wall and hanging it though was not easy.
The item arrived quickly and is really sturdy great quality. I'm extremely happy with the purchase.
Costway's website allowed an incorrect address to be input and then charged me for changing it which I couldn't do myself. It still has the incorrect address so I wont be ordering anymore items.
Very happy, very much what I expected. The installation is relatively easy and quick - just wish it did not require so much packaging. Overall great experience, shopping was v fast!
Great service but not that happy with fabric
U slide off seats didn't realise what it was made of
Other than that it's ok
Arrived earlier than expected. Fantastic mattress, easy to keep and wash too.
Awesome service, will definitely come back for more shopping. Highly recommend.
Easy site to purchase from and quick delivery, especially for a rural area.
Overall was very happy with the product and speedy delivery aswell actually
Speedy delivery and great value for the price it was.
From the business
Costway believes every home is versatile -- with multi-style possibilities. We embrace reinvention with the philosophy of going beyond the furniture itself. To delight our home lovers with not only space refreshing but life blooming.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi,
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at [email protected]?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.