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The company demonstrates a mixed reputation among customers, with notable strengths in product quality and ease of online shopping. Many customers appreciate the affordability and functionality of items, alongside prompt delivery and a generally smooth purchasing process. However, significant concerns arise regarding customer service, particularly in the areas of support for product issues and difficulty in reaching representatives for order cancellations or replacements. A recurring theme is the frustration with self-service solutions provided for repairs, leading to dissatisfaction. Overall, while product satisfaction is evident, the customer service experience requires substantial improvement.
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I was very happy with the overall appearance of the finished shelf. The different heights of all the shelves are interesting and unique. I appreciated that we were supplied with gloves and everything required for assembly. The only downside is that the holes weren't pre-drilled for the castors to attach to and this made it very difficult to attach the castors at even intervals so they lined up on both sides.
My experience was a good one. There were no issues at all in any part of the searching/purchasing process.
My experience from website to home delivery was pleasant and refreshing to deal with, as a business that came through on every front, and quickly.
I will certainly deal with Costway again.
Exactly what I was paying for, good and useful product, also very important, no damaged items on delivery.
Ordered product on Wednesday, it was delivered Monday. Product came with all the needed instructions which were easy to follow.
I saw these foam shapes on FB and thought they would be perfect for our Granddaughters 1st Birthday. Easy to order. Fast delivery. Can't wait until we see her play with them.
We bought two drawers and one looks good under the desk. They aren't great quality but considering the price they are pretty good. Disappointed that the second one the drawers stick out and it doesn't look good.
Hi,
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at [email protected]?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.
Impressed with the freight cost the time taken to deliver and the item quality
Quick delivery & great product. Excellent price & no shipping. Furniture arrived 3 days.
I ordered an LED mirror jewellery cabinet on line and received it really quickly. Excellent service.
Everything was perfect. My item plus service. One happy customer
Great height adjustable desk for a firm price. Plus delivery was fairly quick.
The process from purchasing to delivery was efficient. My marquee arrived promptly in the mail. It came with clear instructions and was easy to use. I like that I don't have to go in search of sand bags or any other additions as it comes with everything you need. It looks great set up! Very happy with the service and product. Thank you!
Product was as described and was shipped quickly
Overall very pleased
We found exactly what we needed online, and the price was significantly less than on other sites. Delivery was quick, communication was clear, the item was exactly as advertised.
Quick delivery, easy to follow assembly instructions and good value for money. I'm really happy with the quality and the whole experience of my purchases with Costway has been very positive.
Very professional
Shipping was prompt
Very pleased with the product - sun lounge
First use of the gazebo today and it was great! Went up easy, collapsed down even easier and packed away beautifully. Super happy!
Excellent and prompt service. I live in a regional area and did not expect my purchase so quickly.
I recently bought 2 outdoor coffee tables.
They are weather resistant, a perfect size,sturdy and very easy to assemble.
They arrived well within time and are well packed.
I couldn't be happier with my tables
Can't say anything about the product as it has not been opened yet as it is a birthday present.
Answer: I have a broken inflatable which I have only had for approx 2 weeks now so I sent an email about it on Friday so hopefully I can either get a replacement or full refund as it was my best 1
Answer: I need to cancel an order and it's IMPOSSIBLE to get in contact with anyone. I've sent multiple emails and they've come back as email is invalid
Costway believes every home is versatile -- with multi-style possibilities. We embrace reinvention with the philosophy of going beyond the furniture itself. To delight our home lovers with not only space refreshing but life blooming.


Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.