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Costway

4.7

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Costway Reviews Summary

The company demonstrates a mixed reputation among customers, with notable strengths in product quality and ease of online shopping. Many customers appreciate the affordability and functionality of items, alongside prompt delivery and a generally smooth purchasing process. However, significant concerns arise regarding customer service, particularly in the areas of support for product issues and difficulty in reaching representatives for order cancellations or replacements. A recurring theme is the frustration with self-service solutions provided for repairs, leading to dissatisfaction. Overall, while product satisfaction is evident, the customer service experience requires substantial improvement.

This summary is generated by AI, based on text from customer reviews

service
13
value
12
shipping
11
This company responds to reviews on average within 4 days

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1,265 reviews

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Australia
1 review
0 helpful votes
Follow Caroline X.
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I was very happy with the overall appearance of the finished shelf. The different heights of all the shelves are interesting and unique. I appreciated that we were supplied with gloves and everything required for assembly. The only downside is that the holes weren't pre-drilled for the castors to attach to and this made it very difficult to attach the castors at even intervals so they lined up on both sides.

Date of experience: August 25, 2023
Nancy L. — Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Well done Costway!
August 19, 2023

My experience was a good one. There were no issues at all in any part of the searching/purchasing process.

My experience from website to home delivery was pleasant and refreshing to deal with, as a business that came through on every front, and quickly.

I will certainly deal with Costway again.

Date of experience: August 19, 2023
Australia
1 review
0 helpful votes
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Exactly what I was paying for, good and useful product, also very important, no damaged items on delivery.

Date of experience: August 19, 2023
Australia
1 review
0 helpful votes
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Solid product, fast delivery
August 18, 2023

Ordered product on Wednesday, it was delivered Monday. Product came with all the needed instructions which were easy to follow.

Date of experience: August 18, 2023
Australia
1 review
0 helpful votes
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Granddaughter fun@
August 18, 2023

I saw these foam shapes on FB and thought they would be perfect for our Granddaughters 1st Birthday. Easy to order. Fast delivery. Can't wait until we see her play with them.

Date of experience: August 18, 2023
Australia
1 review
1 helpful vote
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Office drawers
August 18, 2023

We bought two drawers and one looks good under the desk. They aren't great quality but considering the price they are pretty good. Disappointed that the second one the drawers stick out and it doesn't look good.

Date of experience: August 17, 2023
Nancy L. — Costway Rep
over a year old

Hi,
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at [email protected]?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Happy
August 17, 2023

Impressed with the freight cost the time taken to deliver and the item quality

Date of experience: August 16, 2023
Australia
1 review
0 helpful votes
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Value for money
August 16, 2023

Quick delivery & great product. Excellent price & no shipping. Furniture arrived 3 days.

Date of experience: August 15, 2023
Australia
1 review
0 helpful votes
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Mirror cabinet
August 15, 2023

I ordered an LED mirror jewellery cabinet on line and received it really quickly. Excellent service.

Date of experience: August 14, 2023
Australia
1 review
0 helpful votes
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Happy
August 14, 2023

Everything was perfect. My item plus service. One happy customer

Date of experience: August 13, 2023
Australia
1 review
0 helpful votes
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Enticed by the price!
August 14, 2023

Great height adjustable desk for a firm price. Plus delivery was fairly quick.

Date of experience: August 13, 2023
Australia
1 review
1 helpful vote
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Quality Marquee
August 13, 2023

The process from purchasing to delivery was efficient. My marquee arrived promptly in the mail. It came with clear instructions and was easy to use. I like that I don't have to go in search of sand bags or any other additions as it comes with everything you need. It looks great set up! Very happy with the service and product. Thank you!

Date of experience: August 13, 2023
Australia
1 review
0 helpful votes
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Quick delivery
August 13, 2023

Product was as described and was shipped quickly
Overall very pleased

Date of experience: August 13, 2023
Australia
1 review
0 helpful votes
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Good experience
August 13, 2023

We found exactly what we needed online, and the price was significantly less than on other sites. Delivery was quick, communication was clear, the item was exactly as advertised.

Date of experience: August 13, 2023
Australia
1 review
0 helpful votes
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Very happy
August 13, 2023

Quick delivery, easy to follow assembly instructions and good value for money. I'm really happy with the quality and the whole experience of my purchases with Costway has been very positive.

Date of experience: August 13, 2023
California
1 review
0 helpful votes
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Excellent
August 13, 2023

Very professional
Shipping was prompt
Very pleased with the product - sun lounge

Date of experience: August 13, 2023
Australia
1 review
0 helpful votes
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Great gazebo!
August 13, 2023

First use of the gazebo today and it was great! Went up easy, collapsed down even easier and packed away beautifully. Super happy!

Date of experience: August 12, 2023
Australia
1 review
0 helpful votes
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Online purchase of a garden trolley
August 13, 2023

Excellent and prompt service. I live in a regional area and did not expect my purchase so quickly.

Date of experience: August 12, 2023
Australia
1 review
0 helpful votes
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Outdoor coffee tables
August 13, 2023

I recently bought 2 outdoor coffee tables.
They are weather resistant, a perfect size,sturdy and very easy to assemble.
They arrived well within time and are well packed.
I couldn't be happier with my tables

Date of experience: August 12, 2023
Australia
1 review
0 helpful votes
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Prompt delivery.
August 12, 2023

Can't say anything about the product as it has not been opened yet as it is a birthday present.

Date of experience: August 12, 2023

From the business

Costway believes every home is versatile -- with multi-style possibilities. We embrace reinvention with the philosophy of going beyond the furniture itself. To delight our home lovers with not only space refreshing but life blooming.


au.costway.com
TRUGANINA, VIC, Australia