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1 Star
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Georgia
1 review
0 helpful votes
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HORRIBLE
February 25, 2024

DONT EVER USE ATT WIRELESS SERVICE! HAVE HAD PROBLEMS FOR AN ENTIRE YEAR!
TAKLED INTO A FREE PHONE THAT I HAVE BEEN PAYING BILL FOR SERVICE FOR THAT I HAVE NOT HAD!

Date of experience: February 25, 2024
Florida
1 review
0 helpful votes
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Sucks
February 24, 2024

I went to Walmart to get my 60 dollar card that stays the same amount with boost even if I'm late.this girl approaches me whichis unusual for walmart electrónico sección and convences me that if I go to at&t o will only pay 50 a month and have my hot spot and unlimited and get a free phone so naturally I'm interested. 1st big mistakes. She said she was working for at&t not walmart she is contracted. Well after an hour it turned out I'd have to get a new number for 3 dollars to get that deal so I pay it no big deal one time. Thenby time I leave I have to pay 34 dollars so I'm thinking that's the first months service ok no problem sh said they don't charge till next billing cycle which I figure is a month from then then by the time I leave sh moves me thru 4 fines that will allow her the deal for me and she tells me my number will take a few days to be recognize and she by then has me paying 2 bucks a month extra for the phone where is that a free phone? But ok I'm leaving so forgot the wifi was on so I'm calling my friend to give him my new number and keep getting a recording but when I leave there it turns out I end up not being able to call or relieve calls for 2 days. No internet having to go use someone else's wifi to call at&t can't work cause I b can't use my GPS for 2 days and after talking to at&t it turns out I don't have a hot spot and I have to pay extra now that 50 a month is 67 a month taxes not includes and not a month later but 2 weeks later I have to pay 127 dollars on top of that 34 dollars and that 2 dollars a month till the supposedly free phone is paid for this contract which she assured me it wasn't and taxes and feel on top. I should have stuck with MT 60 a month feel includes and ignored her cause now I'm stuck and the Internet and phone service shut down for 5 hours on everyone in my area and every now and then freeze they suck this will be the end of at@ t for me. Unless they want to right the wrong to me I know that she's person needs to be fixed for living thru their teeth to get that sale she is giving at&t and walmart in buford Ga a bad name. I'm sure I wasn't the first.

Date of experience: February 24, 2024
California
1 review
0 helpful votes
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My daughter lost her phone so we went to Att and got a new phone and we paid full price agreed on monthly fees.even though the phone had been lost they have been charging us for both phones.i understand that I have to pay for the phones,however they have been charging us 36 per month for the phone that had been lost and does not exist.
They are only nice to you when they want to sell you something however when you need their help they refuse to admit they were wrong.they are totally a fraud. They refused to give me any credit back.
I am changing to spectrum.
I will take further action against them.i am sure I am not the only victim.

Date of experience: February 24, 2024
Indiana
1 review
0 helpful votes
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Poor coverage
February 24, 2024

This is the worst network in my life. Making me paying for a fault of there poor service. How for christ sake l pay for service not working in my location. AT&T is a fraud

Date of experience: February 24, 2024
Alabama
1 review
0 helpful votes
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Service I never got
February 23, 2024

Be very careful when ordering att. I ordered internet service got the boxes tried to hook them up they have an activation date of 12 of 2037. Called them they said my order was messed up will have send more boxes. Ok got more boxes still could not activate I canceled the order. Took the boxes back and cancelled my bank draft. Well they still took a payment out and just stole my money. They are the dumbest people I have ever seen. They literally stole money from me when the bank draft was canceled. So be very careful with att they are thieves.

Date of experience: February 23, 2024
Florida
1 review
0 helpful votes
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Outage
February 22, 2024

This outage impacted my business all day I am a truck driver on the road where I book loads thru my phone service the service been down for 13 hours and I feel we as customers should be credited for the outage

Date of experience: February 22, 2024
Kentucky
1 review
0 helpful votes
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Take my phone of sos mode pelase
February 22, 2024

Very unreliable my phone has been on sos mode for far to long i am in school and i would like to be able to listen to my nba youngboy but i cant because you are not handling your business over there turn back on the internet before i tell my teacher on you thanks.Also while you are at it lower my phone bills because i am going broke over here love me.

Date of experience: February 22, 2024
Florida
1 review
1 helpful vote
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No communication with the public. No time frame on service being restored. Been out since 330am. I will be changing carriers asap. After more than a decade you will lose me. I know you don't care. And neither do I.

Date of experience: February 22, 2024
Texas
1 review
1 helpful vote
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At&t is $#*!
February 22, 2024

Yall need to fix yo $#*! im need a fre month or something. Couldnt call my grandma before she died because yall $#*! is down

Date of experience: February 22, 2024
Kentucky
1 review
1 helpful vote
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Att outage
February 22, 2024

I rely on my phone for my work and I chose att because they are supposed to be the best provider...they are definitely the most expensive...this outage today proves how wrong I was...att has yet to even let us know what's going on even as smaller providers have already got their service up and running...I can't make crucial money to pay my bills and I am extremely disappointed in att...I will be switching providers as soon as I can financially...I wouldn't recommend attending to ANYONE!;

Date of experience: February 22, 2024
New York
1 review
0 helpful votes
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Outage issue
February 22, 2024

I hate there customer support. They deliberately signed me out right away since i have no signal, i can only use the chat. Service sucks! If i have to choose it will -10

Date of experience: February 22, 2024
Florida
1 review
0 helpful votes
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Always out of service, and it is to expensive
February 22, 2024

In one month I have been out of service 3 times. For amount of the money I pay it is unacceptable. Lower your price or you start losing costumes.

Date of experience: February 22, 2024
Illinois
2 reviews
0 helpful votes
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Terrible!
February 22, 2024

I've never had a cell service where it has outages for hours on end. I'm switching providers ASAP. N

Date of experience: February 22, 2024
South Carolina
1 review
0 helpful votes
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Billing and service
February 22, 2024

I have been with AT&T for a few years, with several lines. As my kids had gotten older I let them get their own lines. Thinking that my bill will go down with less lines on my account. Yes it went down a little, but the remaining lines went up. I called and asked about it the said it was how they did it. More lines less you pay on each line. I disputed it and ask for a manager. Never spoke to management. Was told that they were busy. The service isn't all that great. It takes a while for things to download or even serf the internet. Don't let the towers go down in your area. It takes forever for them to get them back up and won't even reimburse you for the inconvenience.

Date of experience: February 22, 2024
Texas
1 review
0 helpful votes
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Att wireless cellular service is completely a waste of money. They cannot resolve your issue and I'd recommend you shop around. I've been patient, I've called technicians had my phone recycled so many times it's ridiculous. I cannot stand this service.

Date of experience: February 22, 2024
North Carolina
1 review
1 helpful vote
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Scammers at Walmart
February 21, 2024

They scammed us at Walmart in North Carolina, giving us a $#*! box and scamming us out our money. Then when we needed to call them back, they won't call us back, they said it's a easy installation but we're missing multiple pieces we needed to install the wifi box, no body came over to put up the other box into the wall, nothing. Don't trust them. And we're still going to get billed for it. I'm going right back to spectrum.

Date of experience: February 21, 2024
Florida
1 review
0 helpful votes
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Inept scammers
February 21, 2024

The most scammer company and lack of work ethics are all deceiters who take advantage of the customer's trust, they work terrible

Date of experience: February 21, 2024
Wisconsin
1 review
0 helpful votes
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I was attempting to activate my line. When I did the activation ATT put my phone into an SOS state. I have to travel 2 hours one-way to an ATT store to fix my phone. ATT was not able to fix it. ATT's manager, Oscar, was a worthless thump on a log. "We can offer you $10 for your trouble." I have a non-working phone and must travel 4 hours for ATT's error. WTF?!?!? $10?!?

Date of experience: February 20, 2024
California
1 review
0 helpful votes
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Not acceptable
February 19, 2024

First of all I was flat out lied to by a tech in Fayetteville AR and tricked into paying more for trading in for a new phone. Now my screen is cracked and I've been paying for insurance for over a year. But they can't find a store within 60 miles to repair my screen. The want me to replace the entire device for $250. AT&T is a freaking joke. They are pretty much stealing. I will be paying these phones off and changing providers. I DO NOT recommend AT&T. They are the worst providers I've ever had. They also raised my monthly bill from $140 to $200 a month. And that's with my 25% veteran discount. What a joke

Date of experience: February 19, 2024
California
1 review
0 helpful votes
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Inconvenient
February 19, 2024
Updated review

So for one I've been with them for almost 2 years and every year around the beginning of the month my bill goes up atleast $250 and then it's nothing they can do about it now I'm trying to get WiFi and was told I can pick it up once it's being at least 1 day of it being processed well I called today and now their saying I have to wait two by does days and I work from home they even told me I can pick it up same day all the locals are saying they can't do that they say one thing and and do another they are the worse tmobike is a little bit better at least you're able to go get the WiFi box from them either same day or when you want

Date of experience: February 19, 2024

When the billing is due they wokr tell you they will reduce your billing and not saying anything and will tell you these things are correct and will say thing such as you agreed to this terms but if I agreed I wouldn't call complaining my bill as been at range of $500 at some point I had to get down to current now it's been reduce $50 and I didn't even know until today

Date of experience: November 10, 2023