AT&T

I was initially excited about a deal offered at a local store. However, it turned out to be a disappointing experience as there were numerous issues. The representative mishandled everything and provided misinformation.
Following my purchase, I encountered a 24-hour period with no coverage. Despite reporting the issue, I was instructed to wait for an agent to troubleshoot, but no resolution ever occurred. To add to the frustration, I was billed for taxes on phones that I had returned due to an incorrect order. The tax amount for the returned phones was never refunded.
Furthermore, I was charged for a warranty that I never used and, despite bringing this to their attention, I never received a refund. Even though I spent less than 20 days with one line on their coverage, I found myself stuck with a bill that I had to pay.
In summary, my experience with this service was extremely unsatisfactory. I strongly advise against signing up with them. They are unreliable and provide poor service. I have more grievances, but I'll conclude here. Save yourself the trouble and avoid engaging with these people.

So I have been a customer for many years and a couple of months ago I purchased a hot spot from at&t and told the do not add anything like insurance to my bill well I have been charged for 3 months of insurance and they refuse to credit me.

I changed over from the mobile and I regret every second of it. When I first changed over that asure me that my bill went change. They changed my bill didn't add insurance on my phone. Never send me a phone I ordered. I tried calling customer service they have the worst service! Every one says something different. Requested to talk to a supervisor he was worst than the reps. Do not change over to this carrier. You will regret every second of it!

First it took a month and half to get for them to get our phones out of a port barn. Never knew there was such a thing. No one could call us. We could call out at least. Bill is always higher than it was supposed to be. Now they took away our HBO Max. Never was notified. I think the BBB should get involved. They don't stick to their contracts. Only part they stick to is the high price phones. I don't understand how they keep getting away with fraudulent contracts.

Very bad company. Such liars, bad wifi, increase in money. Very poor signal and I don't recommend people joining this company

They have went downhill so bad, I've been ripped off more than once and the so called high running great internet well I had way better service with Massillon cable way better internet! Hard to believe I've stuck with them 20 years! Leaving asap! No longer a good company! Just my opinion!

I've had to buy a new phone 6 times in two years and in this two years I have had my phone stop working, stop charging, get stolen, get lost, get broken (not from miss treatment) and dial 911 in my pocket. And In this time frame to get any help from "customer support" they want a 4-digit pin number that I don't have (I've had this number for over 10+ yrs I think I'd be the first to know that my PREPAID PHONE did not come with one therefore I had no 4-digit number) today some "supervisor" named Mary insisted telling the only way i can get access to my account number was to go to my nearest store then call customer support again with a associates help. I walked in told them what I wanted took them 5 seconds to help me and get out. I have waisted hours of my time trying to get help 3 months ago just to be told then prepaid's don't have 4digit pins! I literally had to school "Mary the supervisor" how customer service actually works the service is slow and glitches all the time, customer support are unprofessional and poorly trained, the phones break and stop working in 6 months or less where then you have to fight with it till you can replace it. This company worked better and had better customer service 9-10+ years ago and every year it gets worse I do not recommend this company nor the product I'm changing carriers asap

An ATT Sales Rep came to my door selling Fiber Internet. We were interested in upgrading our internet service. He told us we could get a great deal on wireless if we switched to ATT and bundled our internet service as well. I was also told that because my wife worked for a Dr.'s office we would receive an additional 25% off our wireless bill. He stated I would just need to provide proof that she worked in a medical office to receive the discount went to the ATT Wireless store and was told I would need to contact customer support to have this done. I called customer support and was told that we did not qualify for the discount, because even though my wife works in a medical office because she is not a licensed practitioner she did not qualify. The Rep also told us that we would get free phones when we traded in our current brand new phones and we would receive 2 additional phones for my children free of charge.
I have been lied to and pushed off from rep to rep and no one is taking any responsibility for the actions of their Sales Representative who lied to me. I am now out thousands of dollars since I traded in perfectly good phones, that were paid off, that I would have kept for another 3 or 4 years.
This is the classic case of bait and switch. Never in my life have I experienced such horrible customer service.

THEY KEEP TRYING TO TAKE MONEY OUT FOR A BILL AND I HAVE NEVER IN MY LIFE HAD ATT I LET THEM KNOW AND EVEN GAVE THE ACCOUNT NUMBER AND THE RESPONSE IS THIS HAS NOTHING TO DO WITH US AND THEY DON'T CARE IF I HAD THE ACCOUNT NAME. BUT SEEINGS THEY WONT FLAG OR STOP IT IT HAS EVERYTHING TO DO WITH THEM

Very disappointing when finding that all rewards offered when activating Internet 300 service online are automatically switched to a bundled product that after 7 weeks has not yet arrived. They sent an email 2-3 days after service activation showing that you qualify for an "extra" reward but what they don't disclose is that if accept this "extra" reward, it automatically disqualifies you from the other rewards, close to $250. Just cheating to get you in because most probably you won't even receive the bundle. After 7 weeks waiting period, they just said that an extra 4 weeks are needed. Would it arrive? I think this is just an AT&T SCAM!

I can't put in words how much hate I feel towards AT&T as a company; specifically its customer service department. They are useless, condescending and untrained on how to treat people. A simple question to this incompetent people takes forever to be answered and they keep referring the client to another person. What I don't understand why can they can't just say " I don't have an answer but I Will ask and let you know ASAP! They must be related to the employees at Florida's Pearl Holding insurance. I relocated to an apt building in the city of Fort Lauderdale and they have an agreement with AT&T where we are obligated to use AT&T and knowing this this company offers the highest prices and no customer service apparently knowing that we have no other choice but to be with them.

I entered into the Wentzville AT&T store located at 1955 Wentzville Parkway to upgrade to an iPhone 15. The "Retail Sales Consultant" Suriyo Vanmalaithong was very eager to assist. He represented that my current iPhone would have a trade-in value. He asked what model it was and we both simultaneously reviewed the setting at concluded it was an iPhone 8 Plus with the highest memory available for that mode. He also said the equipment was in perfect condition and then looked in to the system and states that the trade-in value of the phone would be $300.00, and to drop it off any time at the store before thirty (30) days expired. He didn't have the iPhone 15 color/make in stock, so her ordered the upgrade to be shipped to my residence. All went as represented until my wife and I attempted to drop of the wiped aforementioned iPhone 8. Another representative claimed his system was down, so Suriyo recognizing us came over to assist with the trade-in. After what appeared to be numerous stall tactics, going in the back to discuss with his manager - she came out and didn't even address us or the trade-in attempt. After over 30-45 minutes, Suriyo stated that he could not honor the previously represented amount of $300.00 credit towards the bill and could give approximately $35.00. I stated that I was worn down by his stall tactics and left. Please check the store video recording systems to validate not only the misrepresentation and attempt to trade-in the phone. Beware of the bait and switch.

When you trade the phone for a promotion, and if your phone is in good condition, TAKE PHOTOS OR VIDEOS OF IT. I did traded mine and was in perfect condition, not even a scratch. They just gave me $350 for promotion out of 1000, saying phone was damaged when evaluated by 3rd party wendor, but sales rep was surprised how phone in great condition. Now I don't have any proof and have to take $650 loss.

It took 4 sales staff online to help me place an order then 2 days later ATT sent a message that they canceled it. I called in and got transferred 3 times until a saleswoman stated she could put the order in and I could pick it up in the store. All the disclosures she had to read to me all stated the phone would be mailed but she kept telling me that she just had to read this to me and yes I could still pick it up. She lied to me, so unprofessional! I canceled the order. Shame on you ATT.

My Internet went down, so I called customer support. They diagnose issue via online and can figure out what was wrong with my Internet. They said they would send a technician out at their convenient times. I told him I have a normal 9 to 5 job and I can make any of those times if they could make an exception send somebody out and they said they can help me. I asked for a supervisor and the supervisor declined to get on the phone. They said that he would call me back in half hour which he never did. No willingness to help me. Agents are unknowledgeable and rude. I don't recommend AT&T.

I have tried to explain to ATT the issues with my lines and they do not help!
Since 2020 they have made me pay for a line that I don't use. I bought an iPad and when the person set it up Somehow it messed up my phone line, (the phone line is my daughter's bday) I will not lose that number., so then I was having issues between those two things.
So then I went and paid off my phone and because of the issue in 2020, I wouldn't be able to upgrade my phone, I worked (at the time an hour away). So I said I would. So stupidly, I went and got a new iPad one that I can use for work, and they decided to add two lines to my account that I didn't even need, and due to working 12-13 hour days I didn't catch it for two months. I keep getting told that their opponent's service isn't as good where I live, so I'm stuck! I don't know what to do!

My phone has a message that "Your phone's not registered on a network, so you can only make emergency calls." My cell phone is supposed to automatically update but it does not. I have ran into this problem before but could manually update the phone then I could use it again. That is not working this time. I called customer service and waited on hold for a long time. After finally being connected to a person, I explained the problem and waited while she was working on the problem (I thought). After a few minutes of silence I was cut off. I still cannot use my phone and apparently no one is interested in helping with the problem.

First of all let me begin saying I've had AT&T over 20 years I have 11 lines and I also have Internet services on November 20. I went to use my phone and was disconnected. I call AT&T exclamation I got from three people was that my bill was $570.66 and because I paid 570 they turned it off for $.66. Unbelievable, I spoke with multiple people management and credit and collections and I was told that because I have a bill due November 3 and it was already disconnected because I did not pay the $.66 they would not be able to turn it back on until I pay the $.66 my 20 years of service With 11 lines. I have multiple services with them. I spoke with someone in cancellation department who transfer me accidentally to the business office? I spoke with someone named Sylvia not only was she amazed and apologetic for their behavior. She rectify the situation. It took me two hours for someone to look directly at the bill, and figure out what happened and to turn my services back on because it was turned off For no reason and they said that I had a balance which was not due to November 23 mind you this happened on November 20 and like I said I spoke to multiple managers who told me there was nothing they can do to turn it on unless I paid the balance that I have which is not due to November 23. This has put a bad bad taste in my mouth. Prior to this two weeks prior to this I just got another Internet service with them. Had I have they done this before I would not. I would've went to Xfinity so after 20 years plus service with AT&T I'm very dissatisfied. Were there any compensation not at all? Nothing offered no apology, or anything had not been for Sylvia in the business office I would've went directly to Verizon took my service over there and ended my relationship with AT&T.

Isiah in Great Falls discussed his oral sex encounters while setting up my account, which it turns out he set up as a business account so he got paid more. 3 yrs later, I'm still trying to get that fixed. Spent 3 days trying to add a line but no help from the AWESOME customer service people. 3 days?!?!?! And Angela N in the Business Department was just the cream of the crop in ineptitude. At least I didn't have to listen to her sexual exploits.

I currently have wireless & internet service & in the process of moving but don't have an actual address for transfer my home internet. Called to place my account on temporary hold until I move & was told I have two options which is place it on vacation mode & pay the monthly fee or continue paying my monthly bill… so in other words I gotta PAY for internet I'm not using. It's really sad that they are allowing this!