AT&T

I was in Verizon. They told me if I switched they'd pay off my phones. I switched and they only paid half and basically said tough luck. $#*!ty people, company, and service. Stay with literally anyone else.

Went into att store to upgrade and got selected for a verification check. I got denied because their system has my mother-in-law name misspelled maria not Marie. Tried 3 time AT&T YOU'LL NEED TO ENTRUST THE COMPETENCE OF YOUR EMPLOYEES. WE HAVE OUR DL & SS ID. IN PERSON.WE ARE 15+ YEARS LOYAL CUSTOMER. RUN THOSE RANDOMS WHEN YOU'LL ARE COLLECTING OUR $500 MONTHLY PAYMENTS WITHOUT FAIL. $1800 SALE LOST GOING TO VERIZON TO SEE THIER SERVICE..

I have been trying to cancel my dead mother in laws account for the past 3 months. I do not have the phone or password. I been assured each time I have called in that it would be taken care of in 7 to 10 days because of this. I got a new bill this month conveniently changed to my husband name ( not requested) with the overdue charges. Still being told by ATT that their is nothing they can due. Funny they were able to go in and change the name on the account? Terrible service! Hopefully I get this taken care of and never have to deal with them again.

Do not use AT&T or their online trade-in service. I traded in an iPhone 11 and they are claiming they received an iPhone 8 so I am not getting any money for my trade (costing me over $800). There is no oversight of their "back office" that processes trade-ins and there is no way for customers to verify what was sent in. They told me I cannot use Find My iPhone to locate my phone or have my trade-in phone returned to me. They told me there is nothing I can do that their "back office" has made their decision and I am out of luck. Have been a customer of AT&T for 20 years and will be switching to Verizon and I recommend everyone else does as well.

If there was ever a complaint was needed this one is there was a man showed up at my home and lied and said he was a manager but he wasn't, and I don't know what his problem was but if u sdont own att or have stock in it, why do u care so much about making money for this company, and im sorry to say he was black and its do sad how we do each other for these companies. You are not making no more money than what they gonna pay you and you just look so pathetic. But u gone realize once they get rid of you don't be trying to lady out and then go and say what a bad company they are its you that making the company bad. People like you and the behavior when they give sad to say blacks a position they get ignorant and just backwards. Please stop taking position because they tell you to so this yo your people, because you gone look up and its gone be you.

Called the AT&T store here at Ada Oklahoma and and asked if they series 9 Watch cases The guy on the phone rudely said No and hung up before I finished talking,

I have had the worst service ever! I was promised a discount for for nurses I gave them my nursing license number but was refused the discount because I was not with one of preferred employers. But they did not tell me that upon switching service. My bill is full of hidden charges every time I call I get a different excuse. I bought a Apple watch was told only 10 dollars extra per month one month later I get charged in full. Do not sign with this company you will regret it.

Unlimited plan does not mean unlimited plan when the att&t tower is more than Four miles away. But you still have to pay for the unlimited data plan.

AT&T are liars they say you get a discount and after your sign up they quit giving it. Everyone there sucks Especially Adrian.

Beware if you are seeking a refund. Don't count on it. AT&T will not issue me refunds
After the account was canceled in 2021. They continued to make automatic withdrawals from my account. I called them 1/4/2024 after discovering the withdrawals. Fortunately, I had the receipt for when I returned the equipment. I was told I did not cancel my account. Question to them: How would I know where to return the equipment, and why would I continue my account if I no longer had a way to watch?
A representative was very helpful in filing
A dispute citing service rep error in cancellation. Then, on 1/18/2024, there was another automatic withdrawal of $210.40. I called 1/30/2024 to inquire about the outcome of my claim and recent withdrawal on 1/18/2024. I was told my account showed it was canceled on 1/5/2024, and it's too late for me to get this refund.
I was told that after being transferred to various departments, I would need to contact my bank and have them do a fraudulent claim for all withdrawals, including the most recent. I called back the following day to ask about the dates of withdrawals from 1/2022 and 2021. I could access most of the information from my bank account but wanted clarification that I could not access from my AT&T account. I was told they do not have that information. BEWARE OF THIS COMPANY!

Every time I have called to have a simple question answered regarding my bill amount, they push to upsell. I have to say, I am sick of it. Why can't they just answer a simple question? It is enough to make me want to switch my wi-fi service to another vendor.

They do not care when the elderly's phone is not working. They will tell you they can't go out for at least seven days. My grandmother has been with them for 40 plus years. She is ninety years old have not spoken to her in over a week due to her phone lines being down. When you call AT&T they tell you there's nothing they can do. They will send a text out but it will be at least seven days. I explained to them that it is very crucial. They get out there ASAP she lives Alone.They do not care.This happens quite frequently with their line.
We will be switching providers

The AT&T Kiosk inside BJ's wholesale club is not what the claim it is. I am in the store trying shop when a representative stopped me starting off friendly and making a great sounding offer-if I switched to them. While politely trying to walk away from them I said their has to be a catch to get a reply "no catch" if their was a catch BJ's would not allow us to sell in the store! Well guess what, that statement was wrong. Even after my hesitation the AT&T representative was super pushy and against my better judgement I ended up reluctantly hearing them out. I asked multiple times if I can change my mind and he said yes anytime within 30 days. So I left the store very uneasy about my choice but knew (well according to the representative) I had 30 days to cancel if I changed my mind. I decided I wanted to stay with my current provider as I am happy with them and getting more benefits than I would if I switched. I went back to BJ's a few times to find the kiosk empty and no AT&T representatives to talk to. I then remember them saying you can go to a store if i needed help. Well it turns out, the promised 30-day return policy is a joke and is basically a complete lie. Trying to get any help or any correct consistant information is non-existant. One store told me I had to go back to the Kiosk at BJ's, another store told me to call customer service.I tried calling customer service and was told I they cannot do anything for me and I cannot return the phones, despite what the AT&T representative told me. I got the run around by being told to go to a store then back to the kiosk and to an extremely unhelpful customer service representative that refused to put me through to her manager. Now I'm stuck with these phones they are saying I can't return, and i am feeling forced into a service i do NOT want. I have never dealt with a company that provides such false and misleading information.

I used Tobe a customer of At&t before but I switched to Tmobile since I had issue with my billing with AT&T. After 5 years I got an offer from AT&T that I liked and decided to switch to AT&T. I bought this service from Costco so I was feeling peace and thinking it was all set. And the bad part was Autopay. After 6 months I realized that AT&T was charging me $100 extra every month. When I called them they explain all charges that was not mentioned when I purchase the service. And the way they resolve my issue is dropping me from my current plan to lower plan. I recommend every one to be careful before purchasing the AT&T service.

I wish i can give ATT 0 start for the bad customer service. If you choose to switch plan midway, you will be double charged for the time. Why ATT thinks it's make sense! Why dont they just said that you will be pay double instead of prorating unused credit bla bla bla... so confusing. I hate ATT. I will switch provider soon!

I recently walked into tje local store, they told me they lowered the bill and added insurance. Bill was higher than before and the insurance doesn't work. I'm dropping them soon as possible...

ATT are deleting my negative reviews on their forum, they simply do not know how to work with the clients. If you want to save your time, money and nerves- DO NOT deal with ATT and don't buy anything from them.

I just spent 1 hour of my time on the chat (because their phone services don't work on the weekends) and manager with supervisor we're transferring me to each other pretending they don't have access to the history of the chat and made me repeat my question 20 times. The wait time of replying to the same question was 3-6 minutes!

Customer service don't want to help clients, they just want to be paid for their hours they work. But as a client I'm not getting paid for hanging on the line with unqualified people.

Phone customer service- same thing. I NEVER had good experience with this company (I have been their client for 3 years), now I switched everything to the other company, but I still have one service with ATT, and even in this case they make my life so complicated, it's terrible. Never ever deal with them.

I switched ATT wireless because I was told if I traded my phones in I would receive 3 new phones free and my bill would be 130 a month...no they deducted 251 and say I have to pay for the new phones and can't get my old ones back any representative from ATT that comes to your home will lie to get ur service...DO NOT GO WITH ATT SCAM THEY ARE SCAMMERS...