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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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So easy to file the claim for my small appliance and had it resolved in a few minutes. Operator was fantastic to work with!
File a claim was easy and fast, the representative was courteous and knowledge
Great experience with the representative who solved my broken iphone problem and made it very easy
Jordan was easy to chat with through messenger. I understood what was going on and the issue was resolved pretty quickly.
I paid $250 for a replacement device less than a month ago as we all know when you file a claim you get refurbished phone. Well the screen has ink spots all over it that is only visible in the sun instead of backing their product warranty they filed another $250 claim. Which is a joke. Customer service is a absolute joke!
The customer service reps were very pleasant and knowledgeable about the process. I will definately continue with.the Asurion protection plan!
Good and easy I thought it was good and easy! I wand pleasantly suprised
My Ninja machine broke and I was dreading all the wasted time I would spend getting the issues resolved. But no, the WEBSITE was FAST and EASY (I'm over 70 :D) and the transfer to the chat area was flawless. Patrick was efficient and worked through the process quickly! I wasted much more time worrying before hand! :D Thanks Patrick and Asurion!
Filing a claim was so easy and took less than 5 minutes to complete. I was already stressed over my damaged phone and this made me feel so much better.
Magnificent, outstanding, awesome, adequate, made my day.
The personal that helps is great. But the service is a scam, I've pay monthly for over 2 years, on top I have to pay a high deductible. When I receive the phone is a used, restored phone. Do not recommend the service at all!
Hello, Steven. We are sorry for any trouble. We are here to make sure you are taken care of. Please contact us at https://www.asurion.com/about/contact-us. -Rue
This was so incredibly easy and fast! I can't wait to fix my phone!
A very good experience. Dishwasher is running like new again. Thanks
Had some trouble with automated phone service, but quickly passed to a live person. He walked me through video/audio on my phone and determined I did need a technician. The technician was professional and friendly. The problem was solved and he took the time to wait and make sure that the water line was delivering properly and the motor issue (loud whirring sound with electrical burning smell) was gone.
The technician Walder Voigt was a pleasure to have in my home. His expertise was evident. He resolved our cooktop issue quickly upon receiving the correct part.
Very nice when I called for help me out with my issue it really fast
Our television was repaired at our home within 8 days after I filed the claim! They were definitely service-oriented which is rare these days. I would definitely recommend them to my family and friends.
I Just placed an order and awaiting my devices. I needed some info before next step. Melanie was very helpful in answering my questions. And quick. Thank you so much. I appreciate your good service. Their service was fast and efficient. And I had no long wait time. Or a lot of questions, no put on hold, and no empty talk. She simply got my info and I got my answer quickly. Great job. Even the link to the feedback was easy.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Alan. We appreciate your feedback. Our deductibles are only a portion of the retail price of the devices, and our goal is to have you back up and running as quickly possible. Please let us know if you still need assistance. -Rue