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Asurion

4.2

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Asurion Reviews Summary

The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.

This summary is generated by AI, based on text from customer reviews

service
1,204
value
1,128
shipping
783
returns
772
quality
1,028

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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Outstanding customer service
October 12, 2022

My product broke a couple weeks after my protection plan expired but as a one time courtesy, Asurion still processed my claim. Thank you!

Date of experience: October 12, 2022
Washington
1 review
0 helpful votes
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Wonderful and quick, and I didn't have to wait on a phone listening to elevator music in the process.

Date of experience: October 12, 2022
Missouri
1 review
0 helpful votes
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Quick repair
October 12, 2022

Repair person was very knowledgeable about what the problem was. He explained what happen and what he had to do to resolve the issue. He got it Repaired and working like new again.

Date of experience: October 12, 2022
New York
1 review
0 helpful votes
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Great protection
October 12, 2022

Great protection with no hassles! I would highly recommend this plan to everyone!

Date of experience: October 12, 2022
Kansas
1 review
0 helpful votes
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Replacing galaxy z fold 3
October 12, 2022

Easiest and and fastest insurance claim I've ever filed was quick and convenient. Definitely the best experience I've ever had with a company dealing with mobile phones and electronics (usually there hoops to jump through but not with asurion)

Date of experience: October 12, 2022
Arizona
1 review
0 helpful votes
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Cracked screen
October 12, 2022

Cracked screen And the computer wasn't and hasn't been operating correctly since the screen cracks none of the touch functions on the screen work and just everything's going slowly degrading

Date of experience: October 11, 2022
District of Columbia
1 review
0 helpful votes
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IPhone security check
October 12, 2022

My fb got hacked, I was worried about hackers having access to the information stored on my IPhone. Contacted the tech support through the app- the issue was resolved in minutes. They've run a security check for my IPhone and even WiFi. Highly recommend.

Date of experience: October 11, 2022
Maine
1 review
0 helpful votes
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Amazing
October 12, 2022

It was so easy to do the claim. I had the best experience.

Date of experience: October 11, 2022
Washington
1 review
0 helpful votes
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It was fast and easy, all that was needed was the invoice numbers and the ASURION service plan number and a explation of what the problem was. My refund is on the way without having to send the item back and wait for it to arrive back at amazon.

Date of experience: October 11, 2022
North Carolina
1 review
0 helpful votes
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Big Easy
October 11, 2022

It was very easy to follow instructions and didn't take long to receive the answer for the problem.

Date of experience: October 11, 2022
Oklahoma
1 review
0 helpful votes
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Awesomeness
November 11, 2022

I was very pleased with the service that was provided by the young man at the establishment for repair

Date of experience: October 11, 2022
Rue L. — Asurion Rep
over a year old

We appreciate your feedback! Please let us know if we can assist further. -Rue

Texas
1 review
0 helpful votes
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Thank you Dennis
October 11, 2022

Very fast and efficient work, I appreciate that! Thank you for taking the headache out of this agravating situation

Date of experience: October 11, 2022
West Virginia
1 review
0 helpful votes
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Broken device
October 11, 2022

My husband broke his phone and I expected the process for the protection plan process to be long and have a long wait to get a device back but it took 15 minutes at the most to submit my claim and the new device will be here in 2 days... wow

Date of experience: October 11, 2022
Pennsylvania
1 review
0 helpful votes
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They did what sunbeam couldn't
October 11, 2022

I contacted sunbeam Sept 1st about my replacement blanket that's still under their warranty. It's now Oct 12th and they just send emails back and forth with no resolution then says they are going to cancel my claim if they don't hear from me. Excuse me I've been doing this for 6 weeks. Long story short, Ricky from asurion did my claim for me even though it's not their warranty time yet. Definitely a great experience only took me 10 minutescompared to sunbeams unresolved6 weeks. Thanks asurion and ricky.

Date of experience: October 11, 2022
Indiana
1 review
0 helpful votes
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Element 4K Roku TV
October 11, 2022

It was easy to file my after market manufacture warranty claim.

Date of experience: October 11, 2022
Massachusetts
1 review
0 helpful votes
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Hot Water Heater Replacement
October 11, 2022

Amazingly ease of resolving the claim. Immediate approval of claim.

Date of experience: October 11, 2022
Illinois
1 review
0 helpful votes
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Great
October 11, 2022

Great service easy easy great people best service I have ever had

Date of experience: October 11, 2022
Illinois
1 review
0 helpful votes
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Good service
October 11, 2022

Easy to use simple user interface fast to get done

Date of experience: October 11, 2022
Missouri
1 review
0 helpful votes
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Helpful
October 11, 2022

Tawana was very helpful with how she could help me. I couldn't finish it with her because I'm still waiting on my phone to back up.

Date of experience: October 11, 2022
North Carolina
1 review
0 helpful votes
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Most helpful
October 11, 2022

Chatting with John was effortless. Turns out my product still under manufactorers warrenty and he gave contact info.

Date of experience: October 11, 2022

From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.


asurion.com
Founded in 1994
Nashville,, TN
+231
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