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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Very helpful and fast in completing my claim. I was not sure my claim would be handled fast but it was. I would definately purchase again.
Thanks for the help of Anthony I was able to fill out the forms easily. He was a great help!
Though you regret the day your product stops working, it assuring that Asurion is there to help. My experience today was great as my situation was resolved with minimal time. Thank you Asurion for you assistance.
Great insurance and good to have, but be careful, because you will only get a gift card from(in my case, staples). Would have like to use my money refund at my choice of place.
Very easy return and refund.
Fast and easy will recommend to others teenagers are happy
Professional experience was amazing and I was impressed with communication, my information and service needs claims and the representative was understanding, with caring responses! Thanks for the great customer feedback and services.
This is the insurance every household needs to have. Overall very good experience, issue resolving was fast. Thank you and keep up the good work.
Genesis was absolutely amazing, kind, patient, and informative. She made me feel relieved in an unfortunate situation!
A few questions but pretty much 1 main question, what happened to the toy
I've been harassed, hacked, stolen from, identity theft, tortured. With no one really caring. Melanie looked at my phone, had me do a couple of things and finally agreed I've have been cloned and have identity theft. Directed me to the right people. The police don't even fight cyber crime. Scientology was stealing my retirements, banking, SS bank, passwords, mineral rights all over the world, and 3 inheritances. Thank you.
Excellent employees, great experience, excellent response time wish more companies would take your play book and use it.
I ordered my phone Wednesday starting and they stated it would be delivered Friday. The phone got returned as fedex always marks my apartment information as incorrect. They refused to let me pick it up despite fedex not being able to deliver it on their own basis & delayed my phone for another WEEK.
Handled nicely. Everything was handle easily and fast. Wasn't hard to understand the process. I'm not to smart when it comes to electronics but had no problems.
In a situation involving unfortunate circumstances, Asurion is great to have in your back pocket
My agent was the best,! Explained everything real good
I needed to file a claim regarding an HP Laptop that I bought my daughter. The laptop's plastic cover started splitting. I bought a 4-year warranty from Asurion in 2021. Asurion quickly submitted a claim form via the internet, and it was easy to complete. However, I gave my address and I failed to give my daughter's address for them to send the repair box. I clicked back and the message read, Is there an error or did something go wrong, not sure which. Nonetheless a chat box appeared and there was Dean to my rescue. He took the info and stated he had made the correction to the address and for me to check back in 2 hours. I appreciate the prompt attention to my service need. I will surely check back in 2 hours to ensure that all was done as stated. Thanks, Asurion for your timely and efficient service.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Briana. We are completely sorry to hear about this delay with your replacement. Please let us know if we can assist!