On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Everytime I have any issues with claims or anything the staff is very willing to help and very kind. They fixed my claim issues in a timely matter and made my day better with their great customer service!
I had a great experience using the chat and was helped quickly and throughly.
I bought twin beds from Fingerhut but the warranty through Asurion big mistake after trying to get a replacement for one of the beds I was given the runaround and asked to send receipts and pictures repeatedly through upload but they're upload site did not work so I sent pictures in through email and each time I sent what they asked for they sent another email letting me know that it was not what they needed when all was said and done they said they closed my case when I spoke to the supervisor she was no help at all so basically I bought a 3-year warranty on two beds that they refused to give me anything for this is the worst company that I've ever dealt with and I would steer clear of them if I were you
Very east using chat. Edward was able to resolve my issue quickly and efficiently.
Great experience and easy to use the service and website
Had a recent experience after having difficulty setting up my new iPhone. Catherine was incredibly helpful and helped me through each step of the way. She was amazing!
It was friendly, quick and easy.
Great service. Very helpful. Would definitely recommend this service to anyone and everyone. Thanks again for your help and service
I informed I push a * number & calls went to another number. Informed to push *73 by the help I gotten, now my calls go to voicemail. Thank you!
Once Samsung file the claim with your company. It was fine it just took an hour to get there and that's unacceptable even though I know it was not your fault
Easy and quick to get a replacement; within 3 minutes my claim was filed and approved.
Asurion has been great at covering my cameras which I use often. With frequent use, unfortunately, comes frequent damage but the Asurion plan offered through Amazon has me covered.
Process was very quick and simple to fill out. Glad I could get the same phone I currently have as I spent a lot on a case.
Easy, fast, and super convenient! Thanks! I will always refer people to this platform!
My service rep was easy to work with. No negativity at all. I had an unusual claim that she had to check on but was courteous and efficient. She verified facts along the way.
I cracked my phone screen. It wasn't horrible but I like to watch my shows on my phone so I wanted to get it repaired. I had the warranty protection and it only cost about $40 plus tip to have them fix my screen. The man came to my house and did the job outside and I was very happy with the service except for one thing. My home button got very hard to use. Sometimes it worked perfectly and other times it was hard to press down – but nothing that I couldn't work with and I didn't want report that the technician did an inferior job. However, it eventually got to the point where clicking the home button became very difficult so I called Asurion to say I was having a problem since my screen was repaired- I was told I had a one year warranty with the repair. As it turns out, the stuck home button is not part of the warranty. I would have to pay $189 to have them fix that problem. I tried to explain that the problem was a direct result of having my screen repaired but the agent said she couldn't do anything about it. I tried to argue the point to no avail. I will be sure to always go with another warranty company over a Asurion in the future. I will cancel my total home protection under Verizon that uses Asurion – but I feel I'm stuck with it for other things. It is just very frustrating and I am very upset.
Good morning, Lisa. We are sorry to hear about your home button not working correctly after repair. There is a 7 day warranty for further damage when repair as well as malfunction only for a year. If you still need assistance, please call us directly to help. -Rue
Had trouble activating new phone to existing line... as far as I know... followed Verizon online instructions... did not work so opened a "chat"... Sussie (I hope I spelled that correctly)... was very professional and helpful... she resolved the issue very quickly... Verizon For Life. :)
Asurion replaced my broken phone with one that was broken. Then it took over a week and a dozen phone calls to get a new phone shipped (still not received). I would AVOID this waste of money in the future.
Hello, Lara. We are definitely sorry for the trouble. We are here to assist you and apologize for any delays. Please call us directly to assist with status of shipping. -Rue
Printer nut functioning properly. Tech help tried buy could not resolve issue. Filed claim, free shipped printer, received refund within couple days, purchased new printer, no hassle
In my case Murphy's law came onto effect. I had a camera failure on my security system so I filed a claim. Hours later the camera starting working. Figures!
The initial submission process was easy and the shipment approval was fast.
I got onto CHAT and the cancellation process was easy and painless for me. Not sure how painless it was for Asurion.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Loletha. We are sorry to hear about your experience and the trouble so far. We are here to help you. Please let us know if there is anything else we can assist with. -Rue