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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I am not the best technology person, but the way a Asurion has everything set up made it extremely extremely easy for me to get a claim in. I would say the only thing you have to do is have the phone number ready for your device especially for tablets. But at this point I am extremely thankful that I got the insurance and how the insurance made it so much easier.
Very helpful to get a claim thanks again it went thru very well. I appreciate your company people are very nice there to troubleshoot the phone.
They helped resolve my problem within mins no wait time very well mannered overall great services with them 110%
It was good but the Deductible is to hi. For that old phone
My experience was so easy and quick. My call was answered right away and was not put on hold. The agent I spoke to was very polite and knowledgeable.
Service was exactly what you hope for when you're at wit's end.
My TV had quit working, the people at Asurion were great to deal with. On my first phone call, after it was verified, I had warranty coverage I was assured I would be looked after, and my TV would be fixed. My TV was looked at by a technician 3 business days later and it was determined it was unrepairable. Two weeks later a full refund was issued. I am really happy I was looked after as promised on my first phone call and things were done in a timely manner. A wonderful company to deal with. Using the warranty money, I am now with a new and better TV with warranty bought for it, for peace of mind.
This company is an EXCELLENT company that my husband & I had the opportunity of helping us resolve an issue we had with our TV. We HIGHLY RECOMMEND THEM! 5 star rating
It was very easy to file a claim & thankful it wasn't expensive at either. Definitely a Must-Have for Phone Insurance!
Purchased HP Laser Jet Pro machine, the manufacturer Refused to honor the warranty. Asurion took over the claim and went beyond my expectation to resolve the matter, very responsible company.
Marrissa ( double R & double S) was a great tech support agent. She was fast & got to the problem solving right away. Took less than 10min to figure out my issue & I couldn't be happier!
Went trick or treating she lost her phone! This was so easy thank God I bought the coverage!
I've invested in Asurion warranties for over five years. On two occasions I had to access the warranties. Both situations were promptly addressed and resolved. Asurion is professional and customer friendly.
I love how Asurion has supported me with my devices. They will provide you with a new device if yours does no work or even update it to a newer version if they do not have the one you provided. They made everything easy by simply providing excellent support and device service.
I had a problem with a phone I had purchased from Amazon, I decided to take out the insurance plan offered by Asurion, I am so glad I did. The phone had all kinds of problems from day one, eventually I had had enough. I called the phone manufacturer, who said I needed to send the phone back to be repaired!. I had at that point decided that I didn't want this phone, I had also read online that the problems I encountered with this phone were not new, and typical complaint. Asurion did say the phone was covered by the manufacturer as well as the plan I had purchased. I told them I didn't want the phone repaired as I just didn't want the phone period, I would purchase a different phone and manufacturer. I asked Asurion if they could give me a credit on my Amazon account,... no problem at all and they will give me a gift card for the full purchase cost of the phone, so I can buy a different phone. I recommend Asurion 100%.
It was simple and quick to file my cell phone claim. Will get my new phone in the next day or two. Keeping it simple.
I relayed the issues I'm dealing with I provided Order #'s,, everything was smoothly taken care of!
Karla made the process of making a claim very easy and fast. She was able to answer all the questions I had, very attentive and concise.
Reinelen was very knowledgeable and guided me through the process to secure my Wifi. He was very helpful and easy to communicate with. I couldn't have asked for better help. I'm very pleased with my experience and highly recommend this product to anyone who is concerned about their security online.
Repairman appointment set up in 2 days' time. Repairman on time and found the problems very quickly.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Arvie. We are glad o hear you have your replacement. Thank you for your feedback. -Rue