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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Tracy was very knowledgeable and saved me money She made the whole experience fast and easy Thank you Tracy
I bought an air mattress from Amazon and it became defective. Asurion was there to solve my issue and refund my money right away.
Step by Step filing my claim was so easy and smooth
Asurion service was excellent. Understood problem and fixed it. Excellent service. Thank you
RESPONDER WAS MORE THAN HELPFUL AND KIND! COULD NOT HAVE ANY DIFFICULTY AND HE WAS SMOOTH OPERATOR.
APPRECIATE IT...
Tia was helpful and patient with us and i really did appreciate everything she did to help get this done.
Had to wait on the shipping and instructions. Why do I Have to pay 150.00 for prices for that.
I had to track down an Amazon E-gift card email that Asurion has sent to finish my claim, but lost the email. Went to their online Chat, and it was quickly taken cared of by having them send another email so I could use the e-card. GREAT experience and help!
Repairman for the dryer came and identified the problem accurately. Since electrical work was not authorized, the problem was fixed another way. Thanks.
Have had numerious problems with my ice make (4) but it is always fixed from the polite and knowledgeable techs.
I had a problem due to miscommunication it was handled right away. They took my info and tracked down what was needed to handle my problem it was a great experience.
They are excellent and they give really good customer services.
Needed assistance on updating old phone and setting up new phone and received clear directions and step by step assistance through your chat system. Appreciated the friendly chat my helper provided.
I needed to get my phone activated and they took care of me very quickly.
Cynthia was able to assist me with the activation so quickly and had a back up for everything I threw at her. Excellent service from start to finish! Highly recommend Asurion!
My loss of connection with my phone was difficult. Janay stayed with me until i got all basic functions back on.
Fast easy not complicated,system was good.process was easy on the site
My 75" QLED 8K tv went out just over a year after purchase—right outside of the manufacturer's warranty. I thought I was now the proud owner of a 75" paperweight. I submitted a claim for the tv through Asurion, and although it took some doing, my tv was repaired and is now back on my wall entertaining my family.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members