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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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The online process is very simple and the people in support are very knowledgeable and helpful. I wish that I could have the same experience with my car insurance company.
I have purchased this service for many years with my phone plans and this is the 3rd time I've used the service for a replacement phone with no issues and the process has gotten much easier. Thank you
Issue was called in and we we had the problem repaired in a timely manner with a professional and friendly service provider
Asurion provided a refund for my granddaughter's broken cell phone without any problems and just a small service fee!
I had an issue with some calls not coming through properly. The technician had the issue resolved within two minutes, if that.
Broke my phone and had to file a claim process was fast and simple took under 10 minutes very satisfied
Contacted tech to help me set up a new wifi. Ended up being cut off and working with two techs. But they were great!
I did not have an active number so I had to use the chat online to activate my phone remotely. Charles did it quickly! Great service.
I had a feeling I was intentionally getting the runaround. I was persistent and did not give up. Asurion finally sent the information to ship the HP laptop and resolved the issue. I would purchase the insurance again.
Just follow the instructions and the process is very easy. Lots of online help as well as telephone help if needed.
Super easy to set up, just need a picture of the receipt & upload it to the website provided on the BJ's receipt, and add your phone number & email address & that was it!
It's very easy to make a claim and they provide quite quick services.
I had a wonderful experience with asurion. They did a really great job helping me file my claim. I truly appreciate the help that was given to me in my time of need. Thank You!
The agent, Miracris, was the best. Filed the claim for me and sent me a shipping label so I could send the Igloo Portable Ice Maker in for repairs at no cost to me and hopefully getting my unit fixed. I could not have asked for this process to have been any easier. Thank you for your competent and professional agents.
Very easy to do online, that I could even do. Had to replace one last year, never have I had any problems with this company. I would definitely recommend them. Thank you!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members