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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I went to the verizon store to activate my sim card on my new phone. I had to wait a bit, and the guy there tapped a bit on my phone and told me that it would take some time and it would work. I got all the way back home before my phone told me it couldn't activate. I really didn't want to drive all the way back, so i tried customer support without expecting much.
Rhonda got the problem solved in like 10 mins. Rhonda >>> that other guy everyday.
Abigail was clear and helpful when providing service today. We are glad we purchased the warranty for our product!
Claim processed easily and quickly. Very helpful and informative
Replacement was easy to do on website Thank you...
Great fast no easy same day delivery love it two thumbs up
I bought Asurion plan a 13 months ago, when I purchase 75" TV via Amazon. So glad I did! Just after manufacture warranty expired, screen experienced problems. Now Asurion has scheduled a Tech visit for the same week. Fast, and Asurion is doing exactly what they said they would do. No gotchas, gimmicks, or grief.
I have gotten the Asurion warranty for most of my products because they work great but sometimes they might malfunction due to different causes and when that happens I want to make sure the products are covered.
It is my first time when one of my products malfunctions and I am glad Asurion was able to provide a fix for me.
Glad to have for just in case something happens.
After I used my flosser for about 7 months, it no longer worked. I had purchased a protection plan through asurion and contacted them about it. They refunded my purchase price and even covered my return shipping price. Great service!
Easy process happy with end result, even delivered replacement phone
Have had nothing but issues! No one knows what they are doing, they even had my name and address wrong, the messed up my shipment and had the wrong tracking information. They have no clue where my phone is or when I will receive it! They don't listen when you talk n repeat themselves over and over when you have explained exactly what they said. It is a sh&t show! Do not use them if you can avoid it! Nothing but a headache and stress!
Justin was really helpful. He was able to verify my information for me so I didn't have to worry about any errors. Thank you.
It was quick and simple. Customer service is top notch and highly recommended.
Great! Awesome experience! Would lime for the 24 hour approval to be canceled.other than that great
My phone started malfunctioning and I was told about this site through customer support. It is super fast and easy to make a claim and receive a replacement. I was thoroughly pleased with my experience
Juwon was quick to respond, friendly and took great care to resolve my request, then asked for feedback! It doesn't get better!
Awesome customer service at all times thank u so much
Ringtone did not sound. Tech asked if she could enter my phone from tech desk I said yes the journey began. She instructed me what too do I did it presto! Issue resolved.
Phone had viruses. It was not working properly and I unknowingly send out spam. Marissa talked me through the Digital Secure steps. She cleaned the viruses. This Tom, on my wife's phone. A+ for Marissa & Digital Secure
Great thank you I would like to recommend to anyone to try this out great job for fixing my stuff a couple of switch games
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Samantha. We are definitely sorry to hear about your experience so far and the delays. We are here for you. Please contact us directly so we can assist with your claim. -Rue