AsurionReviews 12,825

I spoke to Brittany first, and we were accidentally disconnected when I did a network reset. I re-contacted Assurion and then spoke with Alexander who was also super helpful and very knowledgeable. I give them both 1 million stars. It means a lot for people in the customer service profession to be friendly, helpful, knowledgeable, and compassionate these days.

Phone went crazy couldn't fix it called assurion got claim started and processed no trouble great service

Paying a deductible it's not fair considering we pay a fee every month for the insurance and we rarely file a claim.

Easy fast and great customer service I always recommend asurion to friends and family

Process was a little slow but worked well. It took to much time but ended with a good result.

Went to the nearest Cricket store near me and the customer service was so rude. I welcomed the website experience.

I have had to deal with the same problem twice and Asurion has been wonderful as to back up our warranty. The problem is not with Asurion but with the manufactors' equipment itself. Their customer service department is by far the best I have ever had to deal with as far as a warranty company. You can't go wrong with this company!

I would recommend this conpany, from the firstperson that took the call, the technician was very good! The negative experience was the person who repeatedly changed (3x) the confirmed appointed time!

As always, this plan provides peace of mind. The claims process was very quick and easy

You guys are great. You guys are great. You guys are great.

My experience was frustrating due to me constantly being kicked out and having to signing repeatedly

I've used them before and have never had a problem. New phones show up quickly. Almost all mine within a day. Easy all around so I have good hopes this one will fly smoothly as well.

The tech people are great but I can't help but think the first thing on the list is sales, money and marketing i have a hard enough time keeping my phone bill paid now I'm going to pay for protection for being hacked by a woman down the hallway her name is Jean Wheeler she has 18 alies and 34 addresses

Verizon are always there whenever I need to contact someone with a problem. That in itself is great especially we all know the frustration of never being able to speak to someone on automated systems. Pretty happy with my service. I hope it stays that way...

Excellent service. Easy directions to follow. Highly recommend this service.

Filed claim was very easy and fast. Had no problems at all was nice.

The turnaround was swift and snooth. My overall experience was a good one. Am glad I signed up for this service, and each time I get a phone I will consider getting asurion.

My experience was awesome, it was also fast.
I hope to get the new set of gloves soon.

I purchased an extended warranty on a refurbished laptop that I purchased from Amazon. I had to file a claim and they made it so easy to file my claim. By far the best warranty company to deal with.

Tessa really took care of my situation and helped me through the process of completing my warranty on my canopy and connected me through $#*!'s customer service.