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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I was very satisfied with getting my phone screen repaired. I really liked that they came to my home and repaired it there. The price was great!
Muy bien todo muy satisfecho con el que me atendió
Our experience was AMAZING! The young who helped us was AWESOME! He gave EXCELLENT feedback. He was very friendly and everything was very easy. Thank you,
What a great experience! I was greeted by a friendly employee who was witty, helpful, and intuitive. He told me 40 minutes, and he was right! My phone's screen was replaced and all is right in my world again.
Dropped off my broken cell today, complete, successful repair in about 1 hour. Completely satisfied with my experience
Easy process received a shipping envelope, send it in, got repaired with in a couple days and send back. Excellent Service. Overnight shipping.
Phone was fixed in less than 2 hours and it was no problem getting my phone in and out.
My technician was scheduled to be here between 11am-2pm and he b arrived before 12:00. I was told the repair would take up 2 hours but with the prompt and friendly technician the repair took less than 30 minutes. I highly recommend this service!
Filing a claim was simple and the next steps to get my phone fixed were also very easy. The technician was really nice and explained everything thoroughly which I really appreciated and let me know what was going on every step of the way!
Moses, our technician, was incredibly friendly, helpful and competent. He is a great asset to the company.
Super rude lady named Shayna answered the line. I'm calling from Denver Co, she was seeming as though she hates her job & us customers too. Smh luckily when she hung up on me I called back & was connected to someone much better. People like this can make awhole experience bad. Overall Asurion is good & easy to use.
My wife runs a small regional hospital from her phone, a phone that was stolen at 5pm on a Thursday.
I filed the claim at 6pm after all hope was given up, by 11am the following morning she had her replacement phone in hand.
Superb service. Worth every penny.
We crushed our iPad and had a replacement in three days. Fast, painless, easy.
The technician arrived on time and had my cracked screen fixed within 35
After stressing over an although easy online claim it was a positive experience A. Not to have to wait for ages to speak with someone. B. Your employee was very sweet and knowledgeable.
It was quick easy and pleasant. I really appreciate the kind service.
I highly recommend asurion to anyone as they have been an amazing asset to my phone service
Muy buena y en mi idioma los representantes muy amables y buscaron la mejor opción de ayudarme en mi problema.
Very good experience for my self the best time I have ever experienced in the past.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Savanna, I am sorry to hear about your recent experience. I can assure you this is not the experience we want you to have and we appreciate your patience. Please know we are here to help. Feel free to reach out to us directly if you need any additional assistance. -Ari