AsurionReviews 12,825

My child broke his phone and for obvious reasons I got it insured. So glad I did! He shattered his back screen and somehow broke a sensor or something so he couldnt use Wifi or celluar date. I went online, filed a claim, and the replacement phone showed up just a couple days later. Because we were having issues with connectivity it did take a bit of time to get the new phone setup. I ended up going to AT&T and having them help. Overall great experience and only cost me a little over $100.

It was a great experience. Yesterday
I opened the claim, and received a call to confirm today's appointment. It was quick and efficient. Thanks!

I had the pleasure of meeting Noah from Asurion, and I must say, he exceeded all expectations. Noah's punctuality was remarkable, as he showed up early and ready to tackle the screen replacement on my wife's cell phone. Not only did he arrive in a fully equipped van, but his professional demeanor instantly put us at ease.

Noah's technical expertise was evident throughout the entire process, as he swiftly and skillfully replaced the screen. His attention to detail and precision left us thoroughly impressed. But what truly set Noah apart was his fantastic sense of humor. He effortlessly kept the atmosphere light and enjoyable, turning what could have been a mundane task into a memorable experience.

It's rare to come across someone who excels in both professionalism and humor, but Noah effortlessly embodies both qualities. I highly recommend his services to anyone in need of a screen replacement or any other repair. Thank you, Noah, for your outstanding work and for brightening our day with your wonderful personality!

Staff are nice, system is ridiculously slow and inefficient. We've been told numerous times our replacement device was on the way only to be continually emailed for more paperwork. It's appalling. Two weeks without a business phone and they seem to not care. DO NOT USE THIS COMPANY.

SCAM!
Customer agents are friendly. However, after paying deductible of $100+, I did not receive a working phone. To have the phone replaced under warranty, could cost $500. Sometimes when you call, Asurian says they can handle your issues. Other times (same issue) Asurian says that you have to be transferred to another company. I waited on hold for over 70 minutes when being transferred to another company (no answer). No phone coming; money and evening wasted!

I bought a Delll Computer and took out insurance for it through Asurion! MY MISTAKE. Computer wouldnt start up in March 2023.It was new at time. I filed claim. They shipped me box. I mail it. A week or 2 later got my Dell desktop back. And it has big dent in side of case. AND it still would not come one! The reason I sent it it... I call and raised hell. They said sorry.we will ship anther box with return label. It took another 5 days to get here. I shipped in old box because I already had it ready. 3 weeks later got computer back again. Only to open and find my desk top Dell Computer destroyed. It looked like they droped on floor and it bent metal case everywhere. I could not believe they shipped this too me. Got on phone, threatin them with law suite here. They said they would email me return shipping label. And give me full refund plus extra... I never got the email 3 days later with return label. I called again. And give them $#*!. They said they do not send return labels in emails. And I told them. Im looking at it now >> They ended up sending return label in email today. Going to ship back. And they are to give me amazon credit to buy another one. I WILL NEVER DEAL WITH THS SCAM COMPANY AGAIN. SQUARE TRADE WAS A GOOD INSURANCE. BUT NOT THIS ONE. DONT WASTE YOU TIME OR MONEY CHINA FREAKS ARE THERE TO SCAM US..