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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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This service was so convenient. Literally came right to my front door and only a few minutes my phone was better than ever definitely recommend.
My experience with asurion was incredible. He handled everything with such professionalism, leaving me to feel completely confident with leaving my belongings with him. He explained everything very in-depth and thorough. And you can tell he knew what he was doing. Awesome job.
My wife used to work for this company from at home. We purchased a home security camera system. It didn't work after 7 months 1 camera then we tried one last time, the same results with warranty. Now we want our money back, and they keep saying gift card, then I correct them and they say oh yes. Don't get this company warranty plan
A good training program is the most important piece in a business's bag of tools. These employees were not only very knowledgeable but courteous and very helpful. We will return if/when we need repairs on our cell phones.
Excellent service we received speedy service,Danny from Mr.tech reached out to me the day before service was scheduled and offered to take care of my son's screen for his phone and it was serviced like brand new.we are very pleased with the service!
The technician was very knowledgeable.
He did a great job on my phone.
From start to finish, it was easy to communicate through email. Start a claim with simple. Show up on time and fix my phone. Didn't take very long at all 30 minutes..
My phone was unfortunately stolen.
Thankfully, the entire insurance process was a breeze.
Much needed and very thankful.
Very easy quick through process. Very satisfied with my experience.
I recently got my IPad fixed at Asurion in olive branch. After bringing it in with my Touch ID working when I received it back the Touch ID was no longer working. When I brought it back the employee said there was nothing he could do because he threw my sensor away so there was no way I could get it to work. I am very upset and will never be coming back or sending anyone there because I don't want them to have the same experience as me.
Hello, Kirstin. We are definitely sorry to hear about your device not working properly after repair. Most of our repairs have a warranty, please contact us directly to assist you. -Rue
I have never dealt with any customer service that is better than Asurion. I had a problem with an iPad, it took a while and I spoke to many people but the problem was solved and every person I talked to did their best to get my problem solved. In the end Lisa solved the problem and even called me back to tell me that the solution was found. I could not be happier with service. Thank you
My son broke his screen. They came replaced it and he is a happy social butterfly.
Your company is great and your employee, Phillip is fabulous! Thank you for easy, quick and excellent service!
The agent was very professional and very knowledgeable in all aspects of marketing in general
I filed a claim before noon on a Monday, paid my $99 deductible to get my 2yr old, low end phone replaced with a refurbished phone of the same exact model. It shipped the same day, but did not reach me till Wednesday night. I'd already been without a phone for a day (Sunday) when I filed the claim. Sunday morning till Wednesday night is a long time to wait when you've paid $17/month for 2 years PLUS a $99 deductible. I've paid $507 between the monthly premium & the deductible, but could have purchased the phone new at the Verizon store for $499 & had it the same day! Definitely NOT worth the price! I won't be insuring any phones through Asurian in the future. Next day should be NEXT DAY, especially since I'm paying more for a refurbished phone than I would for a brand new one!
Hello. We are sincerely sorry for the delay in getting your replacement device. We understand the importance of being reconnected. We are glad to hear you received the replacement now. Please let us know if you have any other questions. -Rue
Phone was cracked in the front. Set up an appointment online, and two days later somebody was at my door to fix it. Only took about 20 minutes and gentleman was really nice.
I had a tech come to my house and fix my screen. He was on time nice and courteous. Thank you for a great experience
The process was very easy. The Tech was on time and fixed my screen quickly and have not had any issues since.
I forgot I was even there to fix my phone. Best experience vie had at a phone store. I arrived a bit late but they still helped me so I appreciate that.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Terry. We are sincerely sorry to hear about your experience so far. We are here to help you as much as we can. Please contact us directly to resolve this matter. -Rue