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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Good as long as I got asuiron grateful for the people who were there answering phones good customer service skills love it keep up the good work
Despite the process taking a bit more than the 2 hours that they had me wait, it was an increadibly easy process that is super affordable for the workmanship that they did with my phone, even going the extra mile for my phone to perform at full capacity. I will definitely be referring to friends and family so that they too have a place that's super reliable and affordable to take their electronics to.
Very easy to file the claim and the replacement phone arrived the next day with easy instructions of how to activate it.
21 taking the time to read this please do not waste your time or money on asurion protection plans it is a waste of your time and money and they will not be there for you when you need your protection plan the most Allstate is the way to go tried and trusted time and time again I have twin boys and many things break they come through within one business day asurion however would like to play games with you and run you around in circles until you just give up or cancel your protection plan
The expert was professional. The process was easy and fast and my problem is solved.
Super easy. Filled out a claim and my phone was shipped and received two days later.
The phone was literally delivered to my door with a smile! I thought the text was a joke but no, they showed up at my house with my phone and ready to help set it up
My screen was cracked and they fixed it with in 2 hours. Looks brand new. Gave me some great tips and I signed up for their services!
Great service quick and fast. Phone worked like brand new. Tech was very professional and experienced which made it a easy process.
Upon arrival I was assisted with the most helpful technician. I thought I was going to be there forever due to a claim placed on wrong phone. The tech that helped fixed the issue and resolved my phone problem with in minutes. She was professional, helpful in every aspect and nice, thumbs up to the tech on Blackstone & Herndon in Fresno Ca.
It was a very easy process to repair my cracked cell phone screen. The representative was very polite and respectful. She made the process very easy.
Battery was not holding a charge, they said we will send someone out to your HOUSE to replace!
That's un heard of, guess what they showed up on time and in 15 mins my phone was up and working! Great service worth the monthly charge..
Ubreakifix came to my door and a very well qualified technician repaired my phone would highly recommend this company and Asurian
Process was much easier than anticipated. Quick and painless.
Good experience.
They give you the run around when trying to file a claim, don't waste your money! I will never recommend matter of fact I will be making video to my million followers to never get Asurion
Good morning Izzy, this is Ari from Asurion and I am here to help. I hate to hear your experience has not been the best. Please know we are here and happy to take a deeper look into this and assist you directly. Feel free to contact us directly if you find you do need additional assistance. -Ari
The technician arrived on time and was completely helpful. He went above expectations to make sure everything was working before he left. Extremely well mannered employee. Keep up the good work! People appreciate well mannered and hard working people like yourself
I've warrantied my phone FOUR TIMES! 3 because they keep sending me overheating devices that freeze my screen everytime I'm working, and 1 because the ups driver threw it at my door and broke the back camera? And then told me to "f off". This company is terrible and takes NO accountability for their actions. Of course they offer a 12 month warranty… they know they're sending pre owned phones out to people that might have problems. Not only that, the screens touch display sucks when it's hot. I can use it for 15 mins and it'll overheat extremely. Three phones? All company's are made for is profit, for themselves. They could care less about anyone else. I'm tired of this company and I will never recommend anyone coming here. The customer service was great but assurion nEVER solved my problem. If anything they made it worse. Thanks for nothing. What an a*s company.
Hello. We are sincerely sorry for the experience you have had so far. We are here for you and are happy to help. -Rue
The professional rep rang my doorbell at the date and time I chose, and I handed over my phone. Minutes later I had a phone is new condition. It couldn't have been easier or more convenient!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joseph, I do sincerely appreciate your patience as well as your feedback. We do understand your concerns and are always here and happy to help. Feel free to contact us directly if you find you need any additional assistance. -Ari