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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Enjoyed the process. Quick and Easy. My phone got here fast. Thank you!
Love working with them! Very easy to communicate with and very sweet people
It was easy and quick to receive the needed help, it be great if it was integrated into the app.
Easy accurate no hassle. Timely response 👍 knowledgeable. Informative very professional
My treadmill's motor burned out after about 10 months. The manufacturer's warranty was 12 months structural and 90 days for all other parts. When I filed the claim online, I was within the "12-month" warranty, and I was told the claim was denied and I had to contact the manufacturer. I knew that wouldn't work so I contacted a live person via the Asurion chat feature. It was annoying to have to go this extra step, and it's always a bit nerve-wracking to wonder what kind of hoops I'll have to jump through to get a claim paid. However, my chat assistant Rachelle was very good and asked me for some order information, verified the actual purchase, and the problem and quickly resolved the claim. I received a reimbursement gift card within a few minutes of completing my call. I am totally satisfied with the total outcome, but I am not trusting of the automated claim process.
Streamline process, great quality replacement of screen with zero issues
Purchased a power washer through Amazon and purchased the extended warranty. A problem occurred requiring a repair. Far too many steps to submit a claim, but it was accomplished. Promised a follow-up contact to obtain necessary repairs. We will see what happens.
Lawrence was very courteous and professional in fixing my sons phone. He was knowledgeable about the product and restored it to its factory like new performance. No issues as of yet.
I was having trouble activating my phone, and the tech was very helpful And his instructions were super easy and clear to understand. Took a few minutes to get what I needed done and he answered my questions very clearly.
Mary Grace was a wonderful individual, she was helpful, patient and understanding. I'm glad she could help me.
Excellent experience, I was a little nervous about using the chat feature, however this will be the only way I upgrade, simple process, excellent experience, 10/10 Great Job!
This is the first time I use my protection plan for Asurion and the experience is so good the personal is so nice and they try to help as much posible
I always by the Asurion warranty when offered because anytime I have had to use it, they came through. Filling a claim and working with their customer service is very easy!
It started rocky. The person who took my information over the phone made a mistake that needed correction, but it was smooth sailing after that. I have had Asurion for my 55" which was replaced within 72 hours. You are worth every penny.
Unfortunately I had dropped my phone and broke the screen to the point where I could not see anything at all. I filled out the claim form and had it repaired the same day which was amazing! The service took just over 1 hour. The staff were very friendly and my device is working great!
Put in a claim right before traveling out-of-state. They found the nearest repair shop at my destination and it was repaired within the same day.
My phone kept optimizing and shutting down, saying I don't have a Sim card and can only make Emergency calls, I contacted Verizon and they set me up with a Chat with Jojo which helped me fix the problem...Very helpful
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Carl. We appreciate your feedback. We truly hope you are back up and running. Please let us know if you need further assistance. -Rue