AsurionReviews 12,825

Good communication, coordination, and service. Phone was fixed in about 35 minutes.
Worker was very professional. I could not ask for any better service. Great company and job well done. Insurance is the best investment for your phone!

Guy was early, knowledgeable, professional, and kind. Explained the whole process and was very friendly.

This is my second claim with Asurion. I thought it was a waste of money when my wife talked me into buying the coverage but now after a couple of unfortunate incidents, my laptop and TV are being replaced. I was skeptical, but this is an excellent company to do business with.

Worked with Le on chat support to activate my new replacement phone. I had forgot my Pin, and Le helped me reset my account! Really easy for having to contact a tech support company. I'm glad to have used Asurion.

I pay over $60/mth to insure 2 phones. That is $720/year or $2,160 over 3 years. I could purchase 2 new phones with that kind of $. I paid this $60/month over last several years. Now that I have a claim, I find out that I will have to pay a deductible of nearly $80 from Ubreakitwefixit? I am extremely satisfied with my repair, but I have been ignorant about the cost to do this and the amount I have been paying.

I was having continuous pop ups and couldn't even use my phone without going crazy. I used Verizon Protect and Liza help me get this cleared up.

I was very impressed with the professionalism from the moment I walked in. They did an exceptional job on repairing my son phone

Not only did the team fix my phone in a timely manner, they kept me informed of the status of parts that were ordered and once the repairs were completed, it's like I have a new phone.

I had to type my information in at least 10 times. I kept getting issues with the site completing. I got so many errors. I tried my android phone first multiple times then I switched to my PC. I still ended up having to use the live chat to process my claim and retype everything all over.

Excellent customer service courteous agents very knowledgeable and professional made the experience somewhat painless.

He was very sweet. Came on time and got the job done. Made sure to let me know about other protection plans for other equipment. Overall great.

Online process was extremely easy, ATT shipped replacement phone same day, associate at store was very helpful in Tallahassee on Magnolia. Ambar and her manager are exemplary!

I had some difficulty filing the claim through the website, so I started up a chat for assistance. Chrise came online almost immediately, and was extremely friendly and efficient getting the claim processed. Honestly, I anticipated more of a fight but there was none - the claim was approved quickly and easily.

Filed the claim while my son was at the repair shop. Phone was repaired within an hour. Process was simple.

My granddaughter fell and did a lot of damage to her case and punctured the case. We thought it was not repairable. However, the Asurion Techs in Bloomington, IN took a look, the motherboard was not damage and they were able to repair and get back to us in just a matter of hours. Very impressed with the technicians.

I was stressed that my phone wasn't working after receiving it. I was able to start the chat and my representative was awesome.

I am extremely hard on cell phones and the zero deductible repairs have saved me countless times. As always, the staff was polite, friendly, professional and just all around amazing. From the time I started my claim until I got my phone back in working order was under 3 hours