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Asurion

4.2

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Asurion Reviews Summary

The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.

This summary is generated by AI, based on text from customer reviews

service
1,204
value
1,128
shipping
783
returns
772
quality
1,028

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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IPhone screen replacement
July 29, 2025

My screen was damaged when I recently dropped my phone. AT&T told me that I could take it to U Break I Fix It location near my home for repairs. The entire experience was so fulfilling to know that this would be repaired in an hour, at no cost to me! I highly recommend this facility to anyone who has issues with their own device(s). Thank you AT&T and U Break It I Fix It for making this an experience to remember.

Date of experience: July 28, 2025
Florida
1 review
0 helpful votes
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Promise made promise kept
July 29, 2025

When I bought my Galaxy S23 Ultra the sales person suggested I get insurance to cover it since it was a very good flagship phone I was skeptical since my previous experience with insurance claims was very bad, he suggested Asurion they stand behind the service they provide he was so Wright. I took the phone to AT&T for service the technician suggested I file a claim I called used their website fill out a questionnaire and explain what was wrong within minutes they approved the claim, I was shocked at how quickly the matter was resolved, within two business days I got a replacement.Asurion thank you for keeping your word, you promise good service and you delivered, thanks Asurion., you are a different company.

Date of experience: July 28, 2025
California
1 review
0 helpful votes
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Good Service
July 29, 2025

They have great service very satisfied with how my phone is now and was very fast definitely recommend them they have fixed my phone three times an every time is great I am clumsy an have dropped my phone multiple times an my kids have to so that is why I've been able to see how good there service is an every time they don't disappoint I get my phone back in great shape screen is always perfect when I get it back! Both services are great an they are very nice with either one when they come to the house or you go in both are great service!

Date of experience: July 28, 2025
California
1 review
0 helpful votes
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I was a ble to get multiple phone items repaired in a very timely fashion. Nice to have since we seem to be so connected to our phones.

Date of experience: July 12, 2025
Virginia
1 review
0 helpful votes
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Great nice and easy
July 28, 2025

It was quick and simple no hassle at all. And the person was nice and took care of my problems with ease.

Date of experience: July 27, 2025
Ohio
1 review
0 helpful votes
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Older phone repair
July 28, 2025

My phone is about 5 year's old and after a cracked screen I wasn't ready for a new phone yet. Repair technician came to my place of employment and repaired phone for me. Work's and looks like brand new.

Date of experience: July 28, 2025
Illinois
1 review
0 helpful votes
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Cracked phone
July 28, 2025

Daughter came home with a cracked iphone and in tears. I went to my cell phone dealer's page, found the phone and started a claim. Service rep was at our home <12 hours later with a fixed phone. Very impressed!

Date of experience: July 28, 2025
Arkansas
1 review
0 helpful votes
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Worth the Money! Easy to Use!
July 28, 2025

I had a claim and it was extremely easy to file it. Then I received my iphone the very next MORNING! It was easy to set up and when I called their support team there was no long wait! The team member I spoke with was knowledgable and helpful! It was a good experience and well worth the money! I even signed up for their Home Tech program I am so impressed with their services! Thank you Asurion!

Date of experience: July 28, 2025
California
1 review
0 helpful votes
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Professionalism
July 28, 2025

My agent went above and beyond to resolve my issue, it is refreshing to see that someone is hiring people who can do their job.

Date of experience: July 28, 2025
New Jersey
1 review
0 helpful votes
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I recently had both of my sons' phones repaired at the Rockaway, NJ location of uBreakiFix, and I couldn't be more impressed with the service provided by Derrick Harris. He replaced both screens and the back of one of the phones quickly and professionally. The entire process was smooth, and he kept me informed every step of the way. The phones look and work as good as new! Derrick's attention to detail and friendly, professional demeanor made this a stress-free experience. Highly recommend this location—and especially Derrick—for any phone repairs!

Date of experience: July 24, 2025
Texas
1 review
0 helpful votes
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Awsome Rep
July 28, 2025

Everything was perfect smooth and easy... be sure to ask if your insurance cover mine did and I paid zero dollar to get my phone/ screen replaced saved me 445 dollars with insurance

Date of experience: July 27, 2025
California
1 review
0 helpful votes
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Asurionis the best
July 28, 2025

The cell phone repair was quick professional and easy to locate open 7 days a week same day service it was a life saver as they got my phone back on track within an hour

Date of experience: July 27, 2025
Illinois
1 review
0 helpful votes
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Extremely satisfied
July 28, 2025

After driving for an hr... the store didn't have the face screen that I needed. I was taken care of quickly and a gentleman was sent to my house to repair my phone so I didn't have to make the long drive again.

Date of experience: July 27, 2025
New York
1 review
0 helpful votes
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Cracked Screen No More
July 27, 2025

I accidentally cracked my screen and the Asurion Home Technician Coverage allowed my screen to be repaired without the need for a replacement phone, data transfer and this was all done with a $0.00 deductible. Phone screen was repaired within ten (10) minutes and the Technician was on his way.

Date of experience: July 27, 2025
Pennsylvania
1 review
0 helpful votes
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It's amazing …
July 27, 2025

Awesome! Couldn't have done better! He was so nice and beyond words and people are definitely cared about

Date of experience: July 27, 2025
California
1 review
0 helpful votes
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IPhone Cracked Screen Repair
July 27, 2025

Christine, the customer service person who helped me out with my order was extremely patient, nice respectful calming attitude that made me feel completely comfortable with her instructions and I felt confident that she also stayed on the phone with me throughout the process until it was confirmed completed 😊. A welcomed individual that went out of her way to make sure everything was done to my satisfaction, which it was was really nice to experience. Thank you and God Bless 🙌

Date of experience: July 26, 2025
South Carolina
1 review
0 helpful votes
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Broken and fixed like new
July 26, 2025

My phne screen was broken on the fron and the back side was cracked also but when i got it back it was like i had a new phone everything was fixed and repaired it was like getting a new phone back when i looked at it i had to turn it on because i didnt think it was mine

Date of experience: July 22, 2025
California
1 review
0 helpful votes
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Awesome idea
July 26, 2025

It's an incredible experience to have a professional tech come to my house and repair my phone at no cost.

Date of experience: July 26, 2025
Alabama
1 review
0 helpful votes
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100% will use again. The only thing I would've liked was same day service, but that is completely on me as I didn't get there early enough to get it done same day, but as far as Asurion is concerned everything was perfect and the staff was outstanding.

Date of experience: July 25, 2025
New Mexico
1 review
0 helpful votes
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Quicker Resolution Than Expected
July 26, 2025

I put in my claim, and the next afternoon a repair business was in our driveway to fix our phone. It was done in 20 mins. They were kind, quick, and very professional. Thank you!

Date of experience: July 25, 2025

From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.


asurion.com
Founded in 1994
Nashville,, TN
+231
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