Ask A Veterinarian

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Ask A Veterinarian
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Important Things to Know:

These tips are generated by AI, based on customer reviews from the past year

Our reviews are monitored for authenticity

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.

Ask A Veterinarian Reviews Summary

Positive Highlights

  • Veterinarians are consistently described as knowledgeable, thorough, and caring.
  • The service provides fast responses, often within minutes, even during off-hours.
  • Many users appreciate the convenience and lower cost compared to emergency vet visits.

Negative Highlights

  • Some users report unexpected charges and a monthly subscription fee that was not clearly disclosed.
  • A few reviewers experienced slower initial contact during emergencies.
  • The service is not a substitute for in-person veterinary care in serious cases.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

Reviews

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4.8
Reviews 2,053
5 Stars
90%
4 Stars
7%
3 Stars
1%
2 Stars
0%
1 Star
2%
Reviews that mention popular topics

1 review
0 helpful votes
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Veterinarian was knowledgeable
August 18, 2026

Veterinarian asked detailed questions and was able to offer some things to try.

Date of experience: August 8, 2026
1 review
0 helpful votes
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Peace of mind
August 18, 2026

Very helpful. Kept me from having to run to the vet. I will follow the advice and update later.

Date of experience: August 8, 2026
1 review
0 helpful votes
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Advice on rapid breathing
August 18, 2026

Good advice from veterinarian about rapid breathing experienced by my pet. Professional and compassionate.

Date of experience: August 8, 2026
Pennsylvania
1 review
0 helpful votes
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Super Quick, Caring, and Knowledgeable Reponses
August 18, 2026

Was able to connect with a vet with the exact experience I needed within a couple of minutes of reaching out!

Date of experience: August 8, 2026
1 review
0 helpful votes
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Quick Support
August 18, 2026

I was connected to a vet within minutes and got clear information on how to help my pet chicken.

Date of experience: August 8, 2026
Oregon
1 review
0 helpful votes
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Constipated dog
August 18, 2026

The veterinarian was helpful. She responded quickly. I liked that she also explained the cause of the constipation, and I now have the recommendations needed to avoid future constipation.

Date of experience: August 8, 2026
1 review
0 helpful votes
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Quick response with an actual solution
August 18, 2026

Other than hoping my dog get straightened out, the advice and recommendations were very helpful and im pretty sure it was a real person not AI

Date of experience: August 8, 2026
1 review
0 helpful votes
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Quick and easy
August 17, 2026

Got connected easily and got straightforward answers

Date of experience: August 7, 2026
Ohio
1 review
0 helpful votes
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Next step to help our dog.
August 17, 2026

Quick and good. Gave and confirmed what our next steps would be.

Date of experience: August 7, 2026
1 review
0 helpful votes
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Question & answer
August 17, 2026

Dr. Ivana gave me the answers to my questions, Dr, also gave me some important suggestions, all in all I was pleasantly surprised with this experience.

Date of experience: August 7, 2026
1 review
0 helpful votes
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Thay were great, and right on with the diagnosis.
August 17, 2026

I was very concerned about my mare. I thought that she was dieing. It was at night and no vet could be found. So I looked on the internet and found this group. From beginning to finish it was easy and pleasant. And the vet was absolutely correct in the diagnosis. And saved my mare.

Date of experience: August 7, 2026
Nebraska
1 review
0 helpful votes
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Review
August 17, 2026

Called late at night for advise and they were very helpful!

Date of experience: August 7, 2026
1 review
0 helpful votes
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Quick response
August 17, 2026

It was wonderful meeting the doctor, and I'm truly grateful for the care and compassion shown to my sweet girl. Sadly, she has now crossed the Rainbow Bridge. She will always hold a special place in my heart.

Date of experience: August 7, 2026
Illinois
1 review
0 helpful votes
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Gravie
August 17, 2026

Dr. Kim was able to answer all my questions and provide direction.

Date of experience: August 7, 2026
1 review
0 helpful votes
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Misinformed
August 17, 2026

You failed to outline how much the charge was going to be led me to believe it's it was only a couple dollars not $ 95.00

Date of experience: August 7, 2026
1 review
0 helpful votes
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Great help in a dire time
August 16, 2026

My dog had a litter of puppies and they were stillborn, however momma still had her milk come in and was acting funny, looking for her pups, whining and shaking. It turned out to be clogged milk ducts, pee her regular vet today. In the meantime, I was advised to take a head of cabbage and use the leaves to help dry up her milk. I know this sounds funny, but ot definitely did help &er. So THANK YOU SO MUCH!

Date of experience: August 6, 2026
1 review
0 helpful votes
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Overall quick and reassuring
August 16, 2026

Had reassurance within 20 mins and was given the option for faster service if i requested it.

Date of experience: August 6, 2026
1 review
0 helpful votes
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Good questions, good suggestions.
August 16, 2026

Initial screening person asked pertinent questions. Doctor gave practical, sensible suggestions.

Date of experience: August 6, 2026
1 review
0 helpful votes
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Very helpful and informative
August 16, 2026

She made me feel at ease and gave me all the information I needed!

Date of experience: August 6, 2026
1 review
0 helpful votes
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Will use again
August 15, 2026

I did the chat and they asked all the right questions. Got right back to me with possible causes and some solutions to try. Gave me recommendations for over the counter medications. I was told if symptoms get worse, go see a veterinarian in person.

Date of experience: August 5, 2026

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