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Ask A Veterinarian Reviews Summary
Positive Highlights
- Veterinarians are consistently described as knowledgeable, thorough, and caring.
- The service provides fast responses, often within minutes, even during off-hours.
- Many users appreciate the convenience and lower cost compared to emergency vet visits.
Negative Highlights
- Some users report unexpected charges and a monthly subscription fee that was not clearly disclosed.
- A few reviewers experienced slower initial contact during emergencies.
- The service is not a substitute for in-person veterinary care in serious cases.
Most commonly discussed topics
Reviews (1,685)
Helped me troubleshoot my cranky 14 year old rag doll cat, Cleo and determine meds to help her feel better until we can get to our regular vet. He was informative, patient, kind, and overall amazing! Thank you so much!
I wasn't sure how serious my cat's injury was. The vet was able to look at a picture and give an assessment. It was fast easy and g
The vet was able to diagnose immediately and make recommendations.
Our cat found a mushroom in our basil plant box. Needless to say she got really sick. We were very worried about her but all the vets were closed and so we needed to really talk to someone. I can't believe how easy it was to get a vet a real person on the phone to talk through what was going on. They were such a huge help and gave us a big relief that everything will be OK. The cat is fine.
I needed some medical advice on an outside kitty that I take care of and they were very helpful. Thank you.
I was having "Bad Mommy Syndrome " from an attack on my chihuahua. She had puncture wound that I had cleaned and filled with Neosporin. Watched her closely for a couple of days. She had a little oozing from it so I contacted an online Vet. Very happy and greatful l for the advice!
It was great to be able to confirm what to do with an actual vet for my animal, I was so scared for him but I'm glad to spend the money on this.
Dr asked questions and gave instructions to treat our Teddy. We feel less worried about what was wrong with him. We are relieved that we didn't have to wait until tomorrow to get our clinic. Thank you thank you.
Dr. Ivana asked great questions and was able to relieve my worries about our 13-year-old rat terrier.
My dog got into a large amount of Rolaids and Tums and needed to know if this was needing emergency services or was able to wait until our GP was open tomorrow for bloodwork. The doctor was amazing with all my questions and concerns! So much faster than poison control as well as being able to speak with a Veterinarian and not just poison control
He answered my concerns in a very timely manner; and referred me to another agency because I want her ashes back.
From the beginning of initial contact with the JustAnswer AI chatbot to the ending of the phone conversation with an actual veterinarian who was best suited to answer my questions, took no longer than 20 minutes. I answered a couple of questions the chatbot had asked, I chose to talk to a vet on the phone verses chatting, and within 2 minutes after entering my credit card info a Veterinarian that knew my pets problem called me back. He knew the appropriate questions to ask about the issue and was patient with me when I was having difficulties. He was calm and reassuring. He told me what to watch for, and If I don't call him back with any new symptoms he said he would call me back later this afternoon to follow up. This service is a Godsend. I was able to talk to a professional on a Sunday about the issue without having to load up my fur baby and travel for an hour to an emergency facility only to wait in line for 3 hours only to be told keep an eye out for... and see your local vet tomorrow. It saved me money, time, and a whole lot of anxiety for my pet and I. I will definitely use them again, and I will tell all my pet parent friend that I highly recommend this service, Thank you!
Doctor E gave me good answers to my questions and websites where I can find more information
I live in Alaska where no emergency vets and very few vets Monday thru Friday. Dr Phil gave me advice on an emergency with my cat to get me through the weekend and stabilize the situation.
Prompt, courteous, professional. And I felt like he took his time and didn't rush me. And he gave me good information. Very good experience. I'll definitely use this service again. Should I need to?
Very good and quick. Went thru some things that could be the cause.
I needed a veterinary appointment over the weekend for an ear infection for a neighbors cat I'm watching and decided to try this instead of going to an emergency veterinary office. So happy I did this. Excellent, prompt and professional service and got the medication I needed. The veterinarian was experienced, helpful, professional and solved my problem. Just what I needed.
It took a while for the vet to get back to me, but I had a good conversation and I will use the service again.
The vet was very reassuring, and asked questions to help us and her understand what the problem was