Important Things to Know:
Our reviews are monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Ask A Veterinarian Reviews Summary
Positive Highlights
- Veterinarians are consistently described as knowledgeable, thorough, and caring.
- The service provides fast responses, often within minutes, even during off-hours.
- Many users appreciate the convenience and lower cost compared to emergency vet visits.
Negative Highlights
- Some users report unexpected charges and a monthly subscription fee that was not clearly disclosed.
- A few reviewers experienced slower initial contact during emergencies.
- The service is not a substitute for in-person veterinary care in serious cases.
Most commonly discussed topics
Reviews (1,685)
Went on Ask A Vet to get some advice on medication dosing for my kitten with a URI. Dr. Lewis was very helpful, patient, and knowledgeable. He was, also quick to do the online chat. Barely waited less than 30 seconds before he came online.
The detail of our chat was quite enlightening as we try to keep our cat healthy!
The veterinarian, was kind and gave me solid advice
The vet was super helpful and very detailed for my first online Vet experience. They were amazing.
I was worried that my little one-year-old chug had broken his leg. But with Ask a Vet, we were able to determine that was not likely. She saved me a 2.5 hour trip to the emergency room. That was awesome.
I asked how much will charge me and said $5 refundable but $70 was taking from my account
Well helpful and we really appreciate your help with this matter.
I was worried about my grand-fur babies and they told me what to look for and when I should call my vet. I've been so worried but I feel so much more at ease that I'm doing everything I can possibly do.
I spoke with Lisa DVM through online chat. She was quick, thoughtful and thorough. Without breaking the bank I now how to successfully treat my dog and how to prevent her illness from happening. Thank you!
The vet was very caring and detailed with her questioning and suggestions
My dog ate raisins, 3 of them. We had to induce vomiting to get them out before they digested.
Immediate contact, kept me apprised of when the vet would reach out. Vet gave me a solution to help the baby bird. Gave me a wildlife website for further care.
All of my concerns were immediately addressed and now confirmed what was suspected and how to treat.
Dr Porter was a great listener to the problem and it was comforting to receive the information that I needed.
Both the bot and the Vet were able to take our information on our dog's issues this evening and she is now resting comfortably. We have not used this service before and are glad it is availabe.
Helped to understand whether the serious of the problem merited an immediate run to the hospital of if the morning would be best.
This vet was extremely helpful & professional as
Well. He advised me on what we should do & we felt confident with the plan in place.
Biting behavior triggered by disturbing dog when he is sleeping or putting himself in a resting mode.
The doctor was very thorough and very helpful. The response was immediate And gave direction as to what needed to be done. I recommend the service to anyone who is. Wondering about any symptoms their pet is having.
The vet was wonderful. Very thorough and detailed response. Clearly cared about the issue I had.