On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
🔧💡 Ask-Crew connects you with certified experts anytime, anywhere, to solve your everyday technical and home service challenges.
Our professionals are here to provide reliable solutions to your everyday problems.
⚡ On-Demand, 24/7 Support:
Connect with an expert in minutes whenever you need help – no appointments, no waiting.
✅ Certified Experts:
Every expert is vetted and highly qualified, so you get trustworthy answers every time.
🛠️ Every Problem Solved:
From computers, phones, and Wi‑ Fi to home appliances, plumbing, and car repairs – we have an expert for it all.
Our Customer Care team is available 24/7 to assist you.
Feel free to reach out at [email protected] or call us anytime at +1 888 878-7694.
Ask-Crew Reviews Summary
Ask-Crew has a rating of 4.6 stars from 491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ask-Crew most frequently mention step instructions, expert advice and great service. Ask-Crew ranks 2nd among Question And Answer sites.
We monitor reviews for authenticity
Ann C. Went above and beyond to help me with how to calibrate my laptop battery. She was so patient and kind. She was very professional and knowledgeable as well.
After my computer had updates, my Google Chrome page was not my current page. I tried everything, shutting down, restarting and nothing worked. I have never been on Ask-Crew and figured I might as well give it a try. Mary N was my assistant and she was amazing. We tried all kinds of different things. She was so patient and knowledgeable. We finally got my old screen back, but if it wasn't for Mary N, it would have never happened
Hello, Terri!
Thank you for your feedback. We're glad the expert was able to patiently guide you through multiple steps and get your Google Chrome page back to how you wanted it. It's great to hear Ask-Crew support made the difference in resolving your issue.
Best,
Matthew, Ask-Crew Support
[email protected] or +1 833 600 0218
Sandra new her stuff. Walked me thru accessing the various MS Office subscriptions that i'd forgotten and how to get the Office suite to recognize the proper account to work properly! Absolutely outstanding support from Sandra. Highly recommended to any who ask!
Hello Brad,
Thank you so much for your feedback! We're thrilled to hear that Sandra provided outstanding support, guiding you through your MS Office subscriptions and ensuring everything worked correctly. Your recommendation means a lot to us!
If you ever have more questions or need assistance, please don't hesitate to reach out — we're always happy to help!
Best,
Anna, Ask-Crew Support
[email protected] or +1 833 600 0218
I was unable to sort out a download. Because i didn't really know how... Patiently and Tediously Elija. K work me through to get it sorted after considerable time... A great piece of work and I'm very happy for his service to me,,,,
Hello Michael,
Thank you so much for your feedback! We're thrilled to hear that Elijah patiently guided you through the download process and that you're very happy with the service. Your appreciation means a lot to us.
If you ever have more questions or need assistance, please don't hesitate to reach out — we're always happy to help!
Best,
Anna, Ask-Crew Support
[email protected] or +1 833 600 0218
I know that I should get a MS11 compatible computer, but MS no longer shows any sign of caring for customer. All the little changes they make without warning make it hard for a casual user like me. I dread Windows 11 and its increased use of AI. In my opinion AI is not sufficiently developed to be anything but a high sapeed hinderence. Just one minor issue is spell check, it is not usually simply available any more in anything other than Word. It now takes at least three additional key strokes to check a spelling and oftenneeds the bad-speller version of the word to be copied to a word file to get any where: Progress; I don't think so. The last two days wasted makes me seriosly consider closing down Windows 10 as I need to buy a new computer for Windows 11 and will now seriously consider Apple
Microsoft seem to forget my subscription to MS365
Hello John,
Thank you for sharing your thoughts! We understand how frustrating it can be when software changes make everyday tasks more complicated, especially with features like spell check and AI integrations. Your feedback highlights the challenges casual users face, and it's valuable to hear your perspective on Windows 11 versus other options.
If you'd like any guidance or support navigating these changes, please don't hesitate to reach out — we're always happy to help!
Best,
Anna, Ask-Crew Support
[email protected] or +44 7700 170576
The service was amazing, extremely patient and not put under pressure when struggling to understand instructions. Thanks again to the amazing support. Craig Langdon
Hello Craig,
Thank you so much for your feedback! We're delighted to hear that you found our service patient and supportive, especially while working through instructions. It's wonderful to know that our team made a positive difference for you.
If you have any questions or need assistance in the future, please don't hesitate to reach out — we're always happy to help!
Best,
Anna, Ask-Crew Support
[email protected] or +1 833 600 0218
Had a problem in that my printer wouldn't print. My troubleshooter gave me a few hints, and recommendations and I'm back in the printing business again. Very grateful for the help!
Hello John,
Thank you so much for your feedback! We're delighted to hear that our troubleshooter's hints and recommendations helped you get your printer back in action. It's wonderful to know you're back to printing smoothly.
If you have any questions or need assistance in the future, please don't hesitate to reach out — we're always happy to help!
Best,
Anna, Ask-Crew Support
[email protected] or +1 833 600 0218
TICKETS ORDERED ON GROUPON COMPUTER SAID TRANSACTION DIDDN'T GO THROUGH SO I USED MY CC TO PURCHASE THEM AND ENDED UP WITH 2 SETS. GETTING A REFUND HAS COST ME MORE TIME AND HASSEL NOT WORTH THE SAVINGS NEVER USING GROUPON AGAIN
Hello Kim,
Thank you for sharing your experience. We understand how frustrating duplicate charges and refund issues can be, and we'd like to help clarify the situation. Please reach out to our billing team at [email protected] or +1 833 600 0218, and they will review the transaction and assist you.
We're here to make sure everything is clear and addressed to your satisfaction.
Best,
Matthew, Ask-Crew Billing Support
[email protected] or +1 833 600 0218
Was having horrible attempts to resolve issues with Amazon. Ask-Crew's assistant has given me more help in 10 minutes than more than a week with Amazon's lack of assistance.
Hello Mary,
Thank you so much for your feedback! We're delighted to hear that our assistant was able to provide the help you needed quickly and effectively, especially after a frustrating experience elsewhere. It's wonderful to know that the support made a real difference for you.
We're always here if you'd like a hand with anything else or have more questions!
Best,
Anna, Ask-Crew Support
[email protected] or +1 833 600 0218
I had been trying to move our emails from one platform back to Microsoft 365. It had taken weeks as I struggled to contact Microsoft, remove a domain to effect the move. I was informed that it would be fast and easy to do. It was not. Three weeks later, and I was at the end of my tether. I was getting nowhere with the platform professionals. Very nice but limited expertise. With my limited expertise, we were not progressing. I decided to look for online help. | chose just Ask Crew. I was allocated Roxanne. She is amazing. Grasped the problem. Broke everything down into small steps and was happy and patient with my questions. She understood my frustration. We were nearly at the end of my issue when I was suddenly automatically cut out of the chat. No Roxannne!. Someone else has taken over, needs to read the notes and i am left waiting. I think I would have been an exceedingly happy person by now if they had allowed the chat to continue with Roxanne. I would have awarded 5 stars and been very happy. Sadly, my further experience has rather soured my experience
Hello Sally,
Thank you for sharing your detailed feedback! We're really glad to hear that Roxanne was able to guide you through the process with patience and clarity, and that her support helped break down the steps in a way that made the task manageable. We completely understand how frustrating it can be to lose continuity in the chat, especially after making such progress.
If you'd like to continue the conversation or need further assistance to fully resolve the issue, please don't hesitate to reach out — we're always happy to help!
Best,
Matthew, Ask-Crew Support
[email protected] or +44 7700 170576
Ceiling light installation was something I never thought I could do. But the expert patiently explained the wiring and even helped me pick the best fixtures for the room. The result looks great and I'm proud I did it myself.
Hello Holly,
Thank you for your feedback. We're delighted to hear that the expert's guidance made your ceiling light installation both successful and enjoyable. It's wonderful to know the support not only helped with the wiring but also gave you confidence in choosing the right fixtures. We're glad you can feel proud of the result!
If you ever need assistance in the future, just reach out. We're always happy to help!
Best,
Anna, Ask-Crew Support
[email protected] or +1 833 600 0218
I couldn't find my return shipping label and this beautiful woman quickly resolved my issue! Thank you!
Hello, Shihe!
We're so pleased to hear that your issue with the return label was resolved quickly. It's wonderful that the support you received made the process simple and stress-free.
Best regards,
Ethan, Ask-Crew Support
[email protected] or +1 833 600 0218
When I needed an air purifier for my daughter's room, I appreciated that the expert didn't just name products. They considered the room size, her allergies, and our budget. We got the right one, and her sleep has noticeably improved.
Hello Olivia,
Thank you for your feedback. We're delighted to hear that our expert considered all the important details and helped you choose the right air purifier for your daughter. It's wonderful to know her sleep has improved and that the guidance made a real difference.
If you ever needassistance in the future, just reach out. We're always happy to help!
Best,
Matthew, Ask-Crew Support
[email protected] or +1 833 600 0218
Electrical repairs always seemed way out of my comfort zone. But with step-by-step guidance and reassuring safety tips, I actually replaced a faulty light switch myself. It was such a confidence boost.
Hello, Robert!
Thank you for your feedback. We're glad the expert's step-by-step guidance and safety tips gave you the confidence to handle the repair successfully on your own. It's great to hear you were able to complete it safely and gain new confidence.
Best,
Matthew, Ask-Crew Support
[email protected] or +1 833 600 0218
Mick B, was excellent in every way.
He was patient, listened to my concerns and issue, he was informative, and walked me through step by step what I needed to do to resolve the problem. I couldn't of asked for better help.
Give this man a well deserved increase in his wages!: 0) Conni
Hello, Conni!
We're so pleased to hear about your positive experience. It's wonderful that our team member was able to listen carefully, guide you step by step, and resolve your issue with patience. Thank you for sharing such kind words!
Best regards,
Ethan, Ask-Crew Support
[email protected] or +1 833 600 0218
It surprised me how personal and supportive the online chat felt. The responses were thoughtful and carefully tailored—not rushed or generic.
Hello, Benjamin!
Thank you for your feedback. We're glad the support felt personal and tailored to your needs rather than rushed or generic. Providing thoughtful assistance is exactly what we aim for.
Best,
Matthew, Ask-Crew Support
[email protected] or +1 833 600 0218
A friend's computer wouldn't start, and he was ready to pay for repairs. I used what I learned from a previous session here, helped him troubleshoot, and we got it working. Felt great to help out
Hello Kim,
Thank you for your feedback. We're thrilled to hear that the guidance you received helped you troubleshoot your friend's computer and get it working. It's wonderful to know our service empowered you to solve the problem and feel great helping someone else.
If you ever need assistance again, just reach out — we're always happy to help!
Best,
Matthew, Ask-Crew Support
[email protected] or +1 833 600 0218
Quick, precise and very friendly. Ann C is so amazing. I highly recommend the service for any IT help.
Hello Manny,
Thank you for your feedback. We're delighted to hear that Ann C provided quick, precise, and friendly assistance. It's wonderful to know you'd recommend our service for IT help.
If you have any questions, feel free to get in touch with us anytime.
Best,
Matthew, Ask-Crew Support
[email protected] or +1 833 600 0218
The advice came quickly and was right on target. Really appreciate how helpful and efficient the service is—definitely something I'd recommend to others.
Hello, Sarah!
Thank you for sharing your experience. We're pleased that the guidance you received was timely and on point. Your comments about our helpful and efficient service mean a lot, and we're grateful for your recommendation to others.
Best regards,
Ethan, Ask-Crew Support
[email protected] or +1 833 600 0218
Very helpful - I had previously tried to get the information from Curry/ PC World and they were useless both times I tried
Hello Richard,
Thank you for your feedback! We're happy to hear you found our service helpful, especially after your previous attempts elsewhere. If you ever need more information or assistance, feel free to reach out — we're always here to support you.
Best,
Anna, Ask-Crew Support
[email protected] or +44 7700 170576
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Pat!
We're so pleased to hear that the support you received was patient, professional, and knowledgeable. It's wonderful that the guidance went above and beyond to help you with your laptop battery.
Best regards,
Ethan, Ask-Crew Support
[email protected] or +1 833 600 0218