The purchase process was pretty painless, pretty good selection of items but the prices are about high. I've always only shopped in the store and have always been pleased. Unfortunately my recent experience was less than pleasurable. One of the items that I purchased didn't look the way I expected and I decided to return it--which I thought would be an easy process--because I used PayPal for my purchase I was unable to return the item to the store which was fine by me but because my package did not include a packing slip I had no info on how to make my return. I emailed customer service after having multiple issues accessing the info on the website and had even more trouble getting a response by email. I finally had to call and was able to speak with a very helpful CSR who refunded me the shipping cost for the inconvenience. My suggestion is that if you purchase from this site DO NOT use PayPal that way you can return directly to the store with no issue and if your package doesn't include the packing slip call customer service do not email them it will take forever.

Well I ordered a dress on friday, and received it the following friday. So all the people that complained about shipping time. I didn't experience a delay. However. The dress was 54.00 it has 2 layers but it's still very see through. It is very cheaply made. Loose strings everywhere and it came with a black smug on it that I hope to get out with some shout. Overall I'm happy with my purchase but I feel it should have been in the 30 dollar range for the quality of the dress. But it will work for what I'm wearing it for. :)

I ordered a outfit Tue. Thur. Got a email telling me they didn't have one of the items I ordered I ordered then payef extra to have it rushed cause I have a engagement to attend Saturday so now I payed extra to have o my half my order and idk if they took the full amount gotta check my account then I asked to Speak to a Superviser she tell me none was available and it would take up to 24 hrs to speak to one I hate this store never will I order again IG something is not in stock it should say that online

I ordered 2 dresses and I received them and when I open the pkg to try them on they had the elastic out of the sleeves and them hem was out of the other dress this will b my last time ordering from Ashley Stewart they wanted me to take a picture and send it to them like I was lying b4 they could send me a return label to send them back that is a bunch of BS who does that and when u do send them it back I have to pay almost $10 and I had to pay $18 to send 2 pair of shoes back Ashley is a joke will never order from them again.

I have been shopping with this company for YEARS! I recently purchased a jacket online and when I received it, the stitching was totally wrong. The jacket would not lay down flat in the back. I sent an email and explained this and told them the way that it was folded is where the problem was and this is how it was STITCHED. No damages done on my part. The last agent, whom I was later told was a supervisor, simply told me that they would not be able to accept my return as a damaged product because I only needed to unfold the jacket. First of all, the way the jacket was sent without being inspected shows error. Next, based on the response and the picture, it was totally clear VIRGINIA did not read my entire email because she would have known that the fold was a stitching issue. Lastly but definitely not least, FOR HER TO INSINUATE THAT I AM IGNORANT ENOUGH TO NOT BE ABLE TO UNFOLD THE JACKET SO IT CAN LAY RIGHT WAS VERY DISTURBING! If it was a simple folding issue, it would have fallen into place immediately after I tried to pull it loose the first time. I have sent pictures of the stitching and emails and told them that this is how the jacket was stitched and the only thing they offered me is a refund of the shipping charge and an apology with the 30 day return policy, and since I am a technical, educated woman, an exclamation point. Anyone grammatically correct knows that when offering and apology of something beyond your control shows no excitement. They have absolutely lost a long time customer.

I ordered several hundred dollars worth of clothes for my upcoming vacation. It all hinged on a waist trainer I also purchased from them. Imagine my displeasure when all my items came except the waist trainer! I called to inquire and the lady was rude before I could barely tell her what happened. She began by saying and I quote "Dont even think of returning your stuff, cus you bought it on clearance and its not returnable. So you cant return it!" Oh wow, who said anything about returns?
And this brings me to my next point: All the stuff I purchased except for a couple pieces were OBVIOUSLY previously worn and were returns. If I could post pictures I would. I purchased two pair of shoes and the bottoms showed obvious wear of someone walking in them. Completely scuffed! One, may be a fluke (not really). But two?! A dress showed thick straps in the advert, had none when it arrived! I have a feeling at some point AS got purchased and turned over to Jhina, cus back in the day their clothes (even sale items) were the bomb. Now they are the bomb for the wrong reason. Iv moved all my business to Layne Bryant. Ill never shop AS again.

I purchased a pair of boots and never got my confirmation email, something everyone expects when you purchase things online, right?
After 4 days I called customer service and the woman sent me a confirmation email and told me they're backed up due to the holidays. I understand that, I work in retail in clothing but we caught up before the year was over and to be that swamped with orders this far after Christmas doesn't seem right.
Anyways, the next day I received an email stating that the boots were no longer available and that I wouldn't be charged (even though I already was, so now there's a 10 day hold on the money)
I began my search for another pair of boots (it's difficult to find affordable boots that I really like in my size. 12W with 20" calfs)
And I found the same boots still available on AshleyStewart.com!
I probably shouldn't have, but I repurchased them before getting my refund for the first order.
Today, before even receiving a confirmation email, I received an email telling me that my order has been shipped.
After I receive my boots and my refund from the first order, My business will go elsewhere.

I mistakenly put the wrong address on my shipment. The post office sent it back to Ashley Stewart. I contacted Ashley Stewart the moment I knew it would be returned. They emailed me and told me nothing could be done, I would have to pay the new price for the clothes when I got them on the Black Friday special. I am
Beyond pissed. I was up at 12am buying clothes for my Christmas party just to hear that my clothes will be returned. I have tried 3 times to contact their customer device line which is attrocious! The first day I waited my whole lunch break of 30 minutes on hold and still didn't get in touch with anyone. I tried 3 TIMES since then and left a message for someone to call me back and still nothing. I will have to take another lunch break to find out about my clothing. This is the most unorganized unprofessional clothing store online that I have dealt with. Rainbow's customer service is better and that's saying a lot. I'm going to keep wasting my time and see about getting in touch with anyone. I'm never shopping here again. I'll stick with Torrid, Lane Bryant and Zulilly. Do better Ashley Stewart. These online instagram boutiques are more organized than this national company. Come on!

Im a frequent customer of Ashley and as a bride to be ordered several outfits and dresses from them I ordered the perfect dress for my bridal shower when I got it the zipper was broken and it was torn I immediately called customer service and was told since my affair is so close and they want me to be able to wear the dress so they offered me 9.00 to go and have it repaired really like all my other reviews state once the companies receive their money they no longer care about the customers I took the dress to cleaners and it will cost 25 for zipper and 12 to Repair the rip so 9.00 didn't help and they act like they are really doing you a service

OK, paypal is great no problem with them. But Miss Ashley Stewart return policy is crazy! You can't return clearance item even for a different size or sometime else. When return other merchandise not on sale you don't get the full price refund to you. Understand they will keep the shipping and handling fee, but a tax fee go figure that not right. You pay to ship back to them. Any Item purchase on online should be able to return in a store ( including Paypal)