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Ashley Stewart has a rating of 1.6 stars from 186 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Ashley Stewart most frequently mention customer service, credit card and several times. Ashley Stewart ranks 130th among Plus Size sites.
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All the items that are on sale are not available to add to the cart. Then you visit the website when the sale is over then all the items are miraculously available to add to the cart. This company is a scam and I will not be buying!
I purchased my order. Paid extra for shipping for my trip. Order comes 4 days before my trip. Great! Problem is it wasn't my order. My order was over $300. They won't ship out another order. They will only refund my order but not until they get the wrong order back. Oh but they can go ahead and place another order for me. So then they will have over $600 from me. Have they seen the price of gas. The return policy needs to be updated now. I've shopped with AS for years. This is the worst..
The only reason they received 1 star is because you can't send it without it. I have shopped with this company for over 10-15 years with no problem until ordering off their website. I only order on the web because there is no store where I live now. The first time was sweaters that looked like it had been used. This time I order two packages and returned them. THEY DO NOT GIVE YOU YOUR FULL REFUND. I spoke with Dametria and she had a nasty attitude so I asked for a manager and she hung up on me. I called back and spoke with Brandi (a manager.) This is 9 days after they have received my packages and they still haven't scanned them in. I WILL NEVER ORDER FROM THEM AGAIN.
I decided to give Ashley Stewart a try and I sincerely regret it. I purchased undergarments and none of them fit right. The butterfly bras are permanently stuffed and make my boobs look unreal in size. I know my bra size, but these cups are super big and they don't keep my girls in place. Wire bras are painful, but the 4 small wires on each side make wearing this bra painfully painful. It will not be a good day if you're wearing the butterfly bra all day... if you can make a full day. I like the concept of the butterfly bra, but it's a no for me. The instructions say machine wash, but I only got to wear it one time because the metal hook that connect the front bra strap to the back bra strap broke, it's not fixable unless you have an industrial sewing machine. And their panties don't get tighter as you wash them... they get more loose. I also purchased a bracelet that turned penny cooper in a matter of days. I thought it would last a month at the most, but it didn't. I will NEVER buy from A. S. again.
I place my order they never ever gave me my confirmation number are my tracking number I have been emailing them for it until this day no one have got back with me this company is so very bad once they get your money they just forget about you I will never ever deal with this company again
Ashley Stewart closed my account for no use of the card in which the card was issued to me with NO expiration date and or chip in it which therefor the card couldn't be used online. I called several times in reference to this and I was told that a new card would be issued to me with this information on and and they apologized for the inconvenience and problems this may have caused. When I called a few weeks after not receiving the new card I was told that my account was closed because of inactivity? My bill was paid in full and was up to date so this was indeed a problem for me. I will no longer shop with this company.
I purchased some items online that were on sale. This was my first time buying anything from Ashley Stewart online but I had made a previous purchase in store. They were "online exclusives" and if I had read the return policy I would not have made the purchase. The items were poorly made and I took them back to the store for a refund. I paid 8.95 for shipping when I made the purchase. I was told I would have to return it by shipping it back and they would take 8.95 from my refund amount. It wasn't worth the hassle and I just donated the clothes. I will not be making any more purchases from them (online or in store).
My order was a empty bags fine under my mailbox just fine it today wen come from work. Thank you...
Order my package on February 23
Haven't received it yet. When I call customer service their attitudes was very nasty. Never again will I shop here again.
MY GIRLS AT THE UNION STORE DID IT AGAIN HAD ME A DAZZLING DIVA FOR MY BIRTHDAY. THEY ARE TOP NOTCH IN PLEASING CUSTOMERS ALWAYS SAYING "WELCOME TO ASHLEY"AT THE DOOR U R SPECIAL ALWAYS MY ASHLEY FAMILY
I placed an order and I was able to apply for the AS credit card. I placed my first order with the card and I was told I would receive my credit card within 10 business days. I added a few extra days due to the holidays, it's still NOT here. My whole purpose of getting this credit card was so I could buy nice new clothes to start my new job. I now have fkd myself thinking I could rely on the words I read from the website as well as my emails. I have now run out of time to place an order to get it before I start my new job. I wasted my time with this company and now I need to find something else. I'm beyond disappointed. And when I made a call to customer service all they were worried about was how and when I would pay my bill. I have full intention to pay my bill in full but I had to close my account. If I'm having this many issues and I just barely tried to establish a working relationship with this company, I can only imagine what other problems I will run into. Thanks for nothing!
This is the worse company to order off of. You go online and you choose what you want and never in stock
I'm so disgusted with Ashley Stewart
For over a month, I've emailed them, only receiving a reply, they're waiting for corporate to respond. I've even called and been placed on long holds, only to be told, supervisors are all busy. I've hi's requested call backs & still nothing! This is terrible treatment, for someone who spent damn good money with them!
I was so excited to receive 3 bras from this company. I thought."wow they actually have the sizes for big girls". Well 3 bras and 2 weeks later. I have NEVER been more disappointed! You have to pull the entire bra down to your belly button in order for it to fit right. Then your boobs are hanging so low, you may as well not even wear a bra. I am 47 with huge boobs... I want SUPPORT and COVERAGE. Not 3rd and 4th boobs hanging out the top because the cups end under my arm pit. I can't swing my entire breast under my armpit. I honestly thought a reputable company like this would have decent products, but WOW This is terrible. There is NO SUPPORT WHATSOEVER. I would write more, but I have to grab my boob from my belly button and put it back under my arm
Over the last few months or so, I have purchased almost a thousand dollars of merchandise from Ashley Stewart in the store, and online. Because they have trendy fashions, I thought that Ashley Stewart would be my new go-to store until recently. In the actual store, the employees are NOT friendly and a bit rude overall. I have gone to 3 of their stores and 2 of the stores had very rude employees. They all can use some customer service/ people skills training. When ordering online, I often order several sizes of the same item and return the ones that do not fit. Their online order process is misleading - BUYERS BEWARE, their website says that items can be returned to their stores but if you do, the employees refuse to take the merchandise even though the same exact items are in the store. I have done online orders with other companies and returned items to the associated brick and mortar store without issue, but that is not the case at Ashely Stewarts. Their staff refuses to take back items even though the customer service representative and the website clearly say it is possible to do so. Matter of fact, the last item I attempted to return, the cashier did not even bother to look at the invoice. She flat out refused to give me a refund simply because it was an online order. It's as if the online store is a totally different company from their brick-and-mortar store. Perhaps since the service in their stores is so bad, they should just simply close them. They have lost a customer in-store and online.
Love Ashley Stewart! Good quality clothing for women starting size 10 and up. Something for every occasion. Ms. Elain is always pleasant greeting you when you enter and ready to help us DIVAS. Today Ms. Candiss helped me she was awesome and ready to help to me about every 50 o spent today I would get $25 holiday cash works just like diva dollars. My husband is a disabled veteran and comes with me alot and he has a bad back that Ms. ELAIN will offer him a chair to sit while I shop. Thank you Ms. ELAINE!
Theresa from Pennsylvania
I've shop plus size online & always had to do repairs to make them fit right. Since finding Ashley Stewart this past summer, no more repairs. I also love the feel and able to bend & twist while wearing my clothes & not having to pull them up or down. Thank you!
Shipping rates are ridiculous. If shipping is included in the initial order, why should you pay to send it back if you are dissatisfied with the order? You stand to lose a lot of online purchases. At least consider free returns. Shipping cost pretty much outweighs the total cost of the order especially if the order is not expensive. Very disappointing
I ordered 3 bras from here, none of which I like, all of which were ordered in the same size. One turned out to be a bralette with a wire and is very small, but still probably my favorite one but I still never wear it. The second one came broken (it had ribbons across the chest and one was missing) and was all way too big on me. They eventually sent me another one in a smaller size with a refund but it was still slightly too big, but still wearable. Unfortunately only after a few weeks of wearing it the wire poked through the end. The last one I never wear because the wire is u shaped so it digs into my ribs and stomach and doesn't hold in the sides. Absolutely not worth the price, will never buy from again
I purchased the Ashley Stewart Plaid High Waist leggings. I am very short and apple shaped. I struggle with leggings that are too thin and shows all my ripples on my thighs. NO THESE. They are perfect thickness. Fit great and the wonderful. Wide quality waist band is comfortable and doesn't move or slide down or fold over with movement. They looked cute on me. Yes they looked cute. I never look cute. Anyway. I'm 5'3" weight 259 and am very curvy. I bought the size 22/24. And they fir perfect I would give 10 stars out of 5. YOU can not see the pattern or color in the pic. Only the fit. Il upload a pic of the pants too. Worth every penny. See proof I bought them.
Answer: Yes and $8 minimum shipping to receive and to return. Paid $16 because their item was terrible quality and see through.
Answer: Sometimes yes, sometimes no. They're sizing is verrrry inconsistent.
Answer: Fit for me was either true or a bit big. I wear 24 or 3X and next time will try a size down.
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