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Ashimary Hair

1.6

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Ashimary Hair Reviews Summary

Ashimary Hair is a company that specializes in human hair wigs and extensions. They offer a wide range of products, including lace front wigs, glueless lace wigs, and pre-styled wigs. Their products are made from high-quality human hair and are designed to be comfortable and natural-looking. Ashimary Hair also offers a variety of services, including wig customization and styling advice. The company has received positive reviews from customers, who praise the quality and comfort of their products.

This summary is generated by AI, based on text from customer reviews

service
32
value
35
shipping
35
returns
23
quality
30

We monitor reviews for authenticity

California
1 review
4 helpful votes
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Don't do it
March 8, 2024

This company is complete garbage. There's no way this is legit. I received a wig that looked like a five-year-old put it together. The Instagram ad made it look as if the hair was full and beautiful. I bought the hair because of something that I saw on Instagram. I buy a lot of things from Instagram and never have I been disappointed before. The hair was very thin. It was uneven, one side is longer than the other. And the top part was not a lace front so it was sewn in a pattern where you could see the stitching. I reached out to the company and told them that I wanted to return the product. They asked me if I could keep the hair because it would be a hassle on me and they would pay me $15. That's a complete insult because I want my full refund. I'm not trying to get a free wig. Per their return policy if the hair or wig is defective, you can return for full refund. I have pictures to prove that the hair was not manipulated in anyway. I said it on a doll head to take these pictures but the wig was never placed on my head. Honestly, the cap look so small I don't think it would fit because it barely fit on the doll head. I am returning everything that came in the package per the instructions and we shall see if I get my money back.

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+5
Date of experience: March 8, 2024
Ashimary H. Ashimary Hair Rep
over a year old

Hello,
We apologize for the trouble you have experienced. We can further assist you. Could you tell us your order number or email address? We will have a dedicated team to solve it for you at the same time. Please don't worry. If it is a quality problem, we guarantee that we will receive the information within 30 days and provide you with a free return or exchange.
At the same time, thank you for your important feedback. We will take it seriously and feedback the problem to the relevant departments for improvement.Please contact us through email at [email protected] or through live chat located on our website. We will be more than happy to assist you.
Thank you and have a nice day.

Georgia
1 review
6 helpful votes
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Unsatisfied customer
February 20, 2024

I placed my order 2/9 and still dont have the wig! Sent an email a
& was advised i rush would be placed plus a tracking # would be sent. This is the worst experience i"ve ever had with a wig vendor, so ready to say forget it & get my money back. Please do not order from this company & wish i looked up the reviews before i placed it.

Date of experience: February 20, 2024
Ashimary H. Ashimary Hair Rep
over a year old

Hello,
We would like to express our regret.
We have been working hard with factories to provide customers with high-quality human hair wigs.
Can you tell me your order number or email address? We will have a dedicated team to solve it for you at the same time. If you do not receive the package, we will help file a claim and we will continue to pay attention to this case for you, please don't worry.
Our email: [email protected]
You can also contact me: +86 1773-7687-231
Thank you and have a nice day.

North Carolina
1 review
6 helpful votes
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Bad hair
February 2, 2024

I order one thing they send me this hair I reach out to the the offer me 15.00 for a wig that cost me 139.00 I told them I want my whole refund so we went back and forward so as for me I will never order for this company again I Read the good reviews what the want you to no but go to the BB B website and this company is very bad on reviews

Date of experience: February 2, 2024
Ashimary H. Ashimary Hair Rep
over a year old

Dear,
We apologize for the trouble you have experienced. We can further assist you. Could you tell us your order number or email address? We will have a dedicated team to solve it for you at the same time.
In addition, The wig may be squeezed during transportation. You need to take care of the wig before wearing it so that it can show its beautiful side. Here are some care tips I hope they can help you https://www.ashimaryhair.com /blogs/news/12-best-hair-care-and-styling-tips
Our email: [email protected]
You can also what's app me:+86 1773-7687-231
It is our goal to let every customer find satisfactory products in Ashimary.Ashimarywishes you all the best.

Iceland
1 review
3 helpful votes
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Good
January 27, 2024

The item arrived on the dates promised. Appears to be in order. Looking forward to installing my new bundles.

Date of experience: January 26, 2024
Ashimary H. Ashimary Hair Rep
over a year old

Thank you so much for taking the time to leave us a fantastic review! We are thrilled tohear that you are loving your new wig and that it has met your expectations.Once again, thanks for choosing Ashimary Hair. Enjoy your fabulous new look with your wig!

New York
1 review
5 helpful votes
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Terrible experience
January 17, 2024

I ordered from Ashimary hair on the 9th and Im yet to receive my order.
I've emailed like three times and they keep giving the same response "they are going to rush the warehouse" yet my order status still says order placed. The estimated shipping is 4-6 days, why am I yet to receive a tracking number or updated order status. Im very disappointed with my experience and don't recommend! Currently debating on settling it out with my bank or requesting a refund.

Date of experience: January 17, 2024
Ashimary H. Ashimary Hair Rep
over a year old

Hello. Thank you very much for your trust and placing your order. Regarding transportation issues, we will forward your feedback to the relevant departments and optimize the services of our express partners to provide faster transportation services. We hope you find the perfect wig for you on our website. We also hope it meets your expectations, or even better, or even exceeds them. We always want to provide you with the best service. Ashimaryhair wishes you happiness every day.
Our email: [email protected]
You can also what's app me:+86 1773-7687-231

Michigan
2 reviews
1 helpful vote
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I have purchased wigs from this company over and over trying to give them a chance to prove me wrong but they never prove me wrong! THESE WIGS SHED TIGHTEN IT UP! That's my complaint! I wish my video would upload but it won't

Date of experience: January 5, 2024
Ashimary H. Ashimary Hair Rep
over a year old

Dear,
We apologize for the trouble this has caused you. We are willing to try our best to provide you with the best help. We apologize for any trouble caused.
Our email: [email protected]
You can also what's app me:+86 1773-7687-231

Kansas
1 review
3 helpful votes
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Seriously disappointed!
December 29, 2023

I really thought it was just me and having terrible luck. I ordered my wig through Amazon and it was what I ordered however, right at the 30 days mark I had it mess up. It was bad enough with the way it was shedding but while washing it with lukewarm water it developed a huge massive "rats nest" right in the back by the crown. It appears that the area where they braid it had started coming undone and the entire thing created a mess. Now there is hardly any hair left in the lace area. If I could rate it absolutely no stars I would.

Date of experience: December 28, 2023
Ashimary H. Ashimary Hair Rep
over a year old

Hello,
Sorry, we do not have a store on Amazon. We are the official shopping website of Ashimary (https://www.ashimaryhair.com/). You may have been scammed by a fraudulent website. We are a company committed to bringing high-quality products to our customers wig company.
Our email: [email protected]
You can also contact me: +86 1773-7687-231
It is our goal to let every customer find satisfactory products in Ashimary. Ashimary looks forward to your visit

Australia
1 review
2 helpful votes
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I want to give 0 stars.
DO NOT BUY FROM HERE. It is absolute trash.
The wigs shed to the point there's hardly any hair left on the lace. There isn't enough hair on the lace to begin with.
The hair they use is literal scraps.
My first wig I bought I went to tint with professional colour as I read that the wigs colour well, half the hair fell out of the wig… oh and i ordered straight hair and when I washed the hair it was curly? I was told not to use a blow drier and let it air dry so I did. Well the wig didn't dry after a week and started the stink. How am I meant to use a wig like that?
They had to send me a replacement wig (after I battled with them for a week and wouldn't refund me) and I get it and it's GREEN. It was meant to be a bronde and the thing is green… the lace is patchy.
It's a mess the whole thing is a mess. Then they offer to send me a bob wig? Like just give me my money back for scamming me.
Awful awful awful. DO NOT BUY.

Date of experience: December 22, 2023
Ashimary H. Ashimary Hair Rep
over a year old

Hello,
We are really sorry for the unhappy experience.We've been working hard to provide all Ashimary customers with better quality products and better customer service.
The packaging people have to spary the hair with a chemical conditioner to keep it from getting dry and damaged during the air frieght; besides, after washing the wig, it is best to place it in a ventilated place to dry. If you use a hair dryer, it is recommended not to use overheated hot air. It will cause the wig to become dry and dehydrated, and leaving the wig in a wet state for a long time will also damage the hair quality.Here are some hair care tips, I hope they can help you
https://www.ashimaryhair.com/blogs/news/12-best-hair-care-and-styling-tips
We reply to our emails in 24h, and we do have chat service on our official website. We would also suggest you can bookmark our official website or please email to us
([email protected]) for help and provide more details.
Thank you and wish you a good day.

New York
1 review
1 helpful vote
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Really good quality
December 21, 2023

I really love this hair, beautiful quality. But I'm disappointed that I didn't get the free gift, that being said really good quality,I'm a repeat buyer because of the quality hair you guys sell

Date of experience: December 20, 2023
Ashimary H. Ashimary Hair Rep
over a year old

Hello,
Thank you so much for taking the time to leave us a fantastic review! We are thrilled to hear that you are loving your new wig and that it has met your expectations.
The warehouse needs to send a large number of packages every day, and there may be omissions. We are sorry for the inconvenience caused to you. Can you tell me your order number or email address? We will check it for you right away. If our staff missed it, we will reissue Ashimary’s exclusive gifts to you as compensation.
We're here for you forever,Ashimary wishes you all the best.

Mississippi
1 review
6 helpful votes
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Place an order and NEVER received it. No response or reply to emails! I feel scammed! DON'T ORDER!

Date of experience: December 19, 2023
Ashimary H. Ashimary Hair Rep
over a year old

Hello,
We are sorry to cause you any inconvenience. We will send an order confirmation email after the customer places the order. We will send the tracking number email to the customer after shipment. After the package arrives, we will send a pick-up email to the customer to ensure that the customer can know the status of the package in real time. After your package arrived at the local area, our express delivery partner tried to deliver the package to you many times. However, due to the failure to contact the recipient, the package delivery failed and was returned to the warehouse. We have refunded you.
We will continue to improve our products and services in the future and look forward to serving you next time. Ashimary wishes you all the best.

Illinois
1 review
6 helpful votes
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The hair is dry and extremely thin and 15 inches not 20, do not buy horrible horrible, complete scam

Date of experience: December 18, 2023
Ashimary H. Ashimary Hair Rep
over a year old

Hello,
I am sorry for our hair didn't meet your expectation, the wave hair is not the same as straight hair, the same length of wave hair looks shorter a bit than straight hair, please follow the standard measurement for wig length on Google, we The length is sufficient and exceed the expected.
Look forward to serving you next time. Ashimary wishes you all the best.

Illinois
2 reviews
6 helpful votes
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No phone number for customer service. They don't respond to emails. The chat sends bogus links that don't get you to customer service. RIP OFF

Date of experience: December 12, 2023
Ashimary H. Ashimary Hair Rep
over a year old

Dear,
We apologize for the trouble this has caused you. We are willing to try our best to provide you with the best help.
We reply to every email within 24 hours. And we do have chat service on ourofficial website. If you have encountered problems when using our wig, please don'thesitate to let us know. We are always willing to help and solve the problem for you.
Our email: [email protected]
You can also what's app me:+86 1773-7687-231
Thank you and Ashimary Hair wishes you happiness every day.

Alabama
1 review
4 helpful votes
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I placed an order with Ashimary wig company on December 9,2023 I paid 290.00 and I received my confirmation number by email. I was trusting the feed back on Facebook of others that have purchased from this company. I had decided to find out about where is my order or tracking of my order to contact support. Here it is now December 11,2023 and I received an email from someone on their customer support by the name Emma told me that it was a delay of my order because they found out it was a high level risk noticed received from the bank about my purchase and they want a picture of my ID and bank card to verify to my bank about my purchase. I asked the bank about my purchase with Ashimary company they said they have already took my money for purchase. I did not give this company my photo of my picture and my bank card this is not safe.

Date of experience: December 11, 2023
Ashimary H. Ashimary Hair Rep
over a year old

Hello,
We are sorry for the inconvenience.
We understand your anxiety.
After receiving the payment from the customer, our system will automatically identify the orders that may be risky.
In order to protect the property safety of customers and prevent bank card fraud, we need customers to cooperate in verifying that the order is placed by themselves, so that we can continue to ship or refund the customer in full.
Please rest assured that our company is absolutely safe, and everything is based on protecting the interests of customers.
Ashimary wishes you all the best. Looking forward to your next visit

Ohio
1 review
1 helpful vote
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Absolutely beautiful
December 9, 2023

This hair feels amazing
I've only had it a couple days
But I really feel like it's gonna be a good wig long term use.

Date of experience: December 8, 2023
Ashimary H. Ashimary Hair Rep
over a year old

Thank you so much for taking the time to leave us a fantastic review! We are thrilled tohear that you are loving your new wig and that it has met your expectations.Once again, thanks for choosing Ashimary Hair. Enjoy your fabulous new look with your wig!

New York
1 review
5 helpful votes
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Scam
October 17, 2023

Do not order from this company they take 5+ days just to process your order they also do not respond to emails in a timely manner it will be 24 hours for every response that Hass to be sent. If you send them a email it's gonna take them 24 hours to respond to you when you respond back it's gonna take them another 24 hours to respond to your inquiry.
I would not trust this company and I was warned of it and didn't even realize when I was ordering.

Date of experience: October 17, 2023
Ashimary H. Ashimary Hair Rep
over a year old

Hello, sorry for the inconvenience
Each of our wigs is carefully customized. We sent your order on October 18. After we received the information that you did not receive the package, we immediately asked DHL to investigate. Unfortunately, DHL lost the package. After that, we immediately applied for compensation for you and refunded you in full as soon as possible. However, because your bank filed a dispute for this order, the order refund failed and the order amount was frozen. The bank can only return the money to you after the dispute is resolved.
We have reported this problem to the relevant departments and made rectification requirements to our logistics service providers. We put the needs of customers first, create high-quality services, and provide all-round convenience. In the future, we will continue to improve our products! Looking forward to serving you next time. Ashimarywishes you all the best.

Washington
1 review
4 helpful votes
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Purchased 2 wigs, one flash sale one normal, all came in great quality. Really worth my money! Girl you can run for it. Def recommend Ashimary hair company.

Date of experience: October 17, 2023
Ashimary H. Ashimary Hair Rep
over a year old

Hi love,
We really appreciate you taking the timeout to share your experience with us.Thank you for your recognition of our products。Anytime we are lucky to have customers like you,look forward to working with vou
We're here for you forever,Ashimary wishes you all the best.

Texas
1 review
4 helpful votes
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Quality
October 13, 2023

These wigs are everything that ashimary describes them to be. I love a good quality wig that feels like money well spent. I will refer all of my future and current clients to definitely choose ashimary hair.

Date of experience: October 13, 2023
Ashimary H. Ashimary Hair Rep
over a year old

Honey
We're glad you are content with our customer service and we appreacite you for taking the time out of your day to write us a positve review!

Florida
1 review
4 helpful votes
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I can't tell you how happy I am with this company and their products.

To start with shipping took a week, so not long! ( I'm in FL)

When I first opened it up I couldn't believe how beautiful the color was. When I first put it on I had to do very little to achieve my desired style which is down the middle, part.

Usually you can smell either the bleach or the product they used on the hair, but this product had absolutely no smell,which I love.

However, it could be worn and parted freely, as I ordered the 13x6, they also have other options and full lace wigs as well!

I paid just over $200 (206$) for a 24-in,highlighted,beautiful blonde wig. Anywhere else I would have paid over $500 easily for this product.

I ordered a 24-in but I definitely got a longer wig!

Everywhere I go I get compliments on my hair and nobody even knows it's a wig You guys have changed my life!

Date of experience: October 5, 2023
Ashimary H. Ashimary Hair Rep
over a year old

Dear, thank you for your affirmation of our Ashimary Hair.Your affirmation and trust make our persistencemore meaningful. Satisfying every customer is our unremitting pursuit: We will continue to provide you withhigh-quality products and multple choices. Welcome next time. Ashimary Hair wishes you happiness every day.

Georgia
1 review
6 helpful votes
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Scammers using Fake Wig Pictures
September 24, 2023

Update: I did not put dye directly on the hair. I placed the semi-permanent hair dye in a tub of water, then placed the garbage hair into the tub of water with the semi-permanent hair dye. I am still shocked that what was supposedly be human hair could not withstand this. The hair is garbage, PERIOD!

Buyers beware! This hair is trash. Ashimary scanned me for my money. I purchased hair from them based on false advertisement of their trashy products.

Here is my message to them:

Date: September 4,2023 at 3:30:18 PM EDT
To: ashimaryhair
Subject: Re: Shipping update for order AM*******

You all scammed me for my money.

I never received this unit but decided to keep the one that you all sent because I trusted that it was 100 % human hair. I soon realized that you took my money and sent to me a trashy unit with severely mixed-matched hair of synthetic hairs with lower quality fiber hairs.

There is a different type of trashy hair used on the lace than the trashy hair used on the remaining unit all while given an unflattering, cheap, fake, wiggy appearance. You are guilty of false advertising and removing bad reviews from the very social sites that you advertise on. You are selling trashy products but advertising them as high dollars, while scamming people out their money.

They actually responded and offered a shameful refund of $10.00– for a trashy unit that I paid $300.00 dollars to purchase from shameless scammers. I am going to report them.

Date of experience: September 23, 2023
Ashimary H. Ashimary Hair Rep
over a year old

Dear,
We apologize for the trouble you have experienced. We can further assist you. Could you tell us your order number or email address? We will have a dedicated team to solve it for you at the same time.
Rest assured, all of our wigs are 100% human hair and are very soft and smooth.
Real person hair and chemical fiber hair are distinguished, you can pass try, real person hair can have the taste of burnt feather, and chemical fiber hair can have pungent taste.
In addition, we can provide customized color services for customers. The factory has a dedicated dyeing designer. We will send photos to customers before delivery. We will not deliver until the customer is satisfied.
Our email: [email protected]
You can also what's app me:+86 177 3768 7231
It is our goal to let every customer find satisfactory products in Ashimary.Ashimarywishes you all the best.

California
2 reviews
13 helpful votes
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I ordered a water wave wig It arrived yesterday by DHL. I was excited about my wig after seeing the picture. Once I opened up the package it was not the same, wig tracks are showing the wig that is pictured shows you could part it there are no parts. Where you section it off

Poorly made very cheap feeling and the hair smells horrible fishy smell. I sent two emails with two pictures to your company. I am a person with special-needs far as my hair go suffering from medical alopecia from a chronic illness that I have so I could dare wear that I have several weeks that I purchased from a another company which is all I order from, but decided to purchase from your company, never again this is horrible to even send me something like that. Yes the way it was only 114 but that's only because of the inches that I picked. I feel like the picture is misleading being that I ordered the exact same week as pictured, and it is not nowhere close to that in person, I could never order from you again unfortunately

Date of experience: August 19, 2023
Ashimary H. Ashimary Hair Rep
over a year old

Hello,
We apologize for these discrepancies.
You ordered a 360 lace wig that can be styled like a high ponytail. If you want a wig that can be separated at will, you can choose a full lace wig.
Our stylists will spray the mousse to hold the style. It is the smell after the final design.
Please do not worry. We would suggest you can soak the wig in warm water with hair conditioner for 30 mins,then use a fragrantshampoo to wash it. Meanwhile, we will also report the issue to the relevant departmentfor improvement.We will take it seriously.
We will continue to improve our products in the future Looking forward to serving you next time. Ashimary wishes you all the best.

+84
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