I would go somewhere else to buy clothes
Aritzia is the worst in clothing business
I do not understand how they think that it is ok for an online purchase that you have not seen in person, if you buy it for 50% off or more, then you can not exchange?
Wow, That is very customer cheating because many of their clothes are unwearable
For example it can be too cropped or the structure of the garment is weird or the material is way too thin. Garbage

I called aritzia customer service to find out whether there were alternatives to a fed ex delivery as I've had horrible experiences with this service. I was told no and was encouraged to reach out to fed ex myself, another alternative which was so bogus/ridiculous it was actually comical. Lol. What would that do about the existing horrible service with fed ex? Nothing. The Rep, who I won't name, was passive aggressive and totally unhelpful after a 20 minute call, putting me in a lengthy hold. Will never be ordering from aritzia again based on their contract with fed ex AND the awful service.

I was really excited when I placed my order through this company. I had been to their Walnut Creek location several months ago and I really liked the quality of their merchandise. So when I saw there was a 50% sale on a blouse I was interested in, I jumped at the opportunity. What I was expecting was a high quality, well-made, white blouse and what I got was everything but that. The material was extremely see through, poorly made, and very cheap quality. What I got and what was advertized were two completely different things. I would hesitate to pay $10, let alone the $44 I had too. ON TOP OF ALL THAT, when I returned my item, I was charged for shipping again so I ended up only being reimbursed a fraction of the cost. In short, I was very disappointed with a company that was supposedly reputable. I would strongly advise anyone to seriously reconsider before placing an order with this company.

I went into the store and since they didnt have my size the clerk suggested ordering to the store. Ok fine. I did this. And PAID. A week and half later i began wondering why i wasnt being contacted. So instead i contacted them only to find out my order was cancelled due to inventory. Ok. NO courtesy call or refund was given. I was told that now i have to inconvenience myself to go to the store for a refund. Im sorry but if you give custiners the option to order to the store and make them PAY for the items... first ensure your inventory is accurate and offer some type of compensation for your paying customers not a simple... there is nothing we can do.

I use to spend a lot of money at aritzia but the staff at their pacific centre location are so unbelievably rude that just seeing their aritzia sign at any location reminds me of the little mean girl attitude I received. I don't know who trains these ladies at this location but they are doing the brand a real disservice. Their styles are no longer unique to their stores and the synthetic materials they mostly use now really don't warrant putting up with $#*!y staff. The retail industry in Vancouver is just way to competitive for that nonsense.

I went shopping at a store and fell in love with a skirt but they didn't have the color I liked in my size. The lady at the register said she could order for me and have delivered to my house. The order came and it was the wrong color! I decided to go back to the store with that skirt and a shirt I had bought previously after noticing that white some white stitching on the back had been stitched in a camel color so it looked like my $100 top had stains on the back but it was a sewing flaw. The lady at Aritzia took back the wrong colored skirt and the flawed shirt and said that both items would be delivered to my house. Three weeks later, I have yet to get these items so I just called customer service and she replied they are out of these items and I should have been told this! Not only did they fail to call or tell me this but they should have called to refund my money! Apparently they don't care. Just another horrible company that wants to take your money and fill you with false hope to do so.

Artizia has some of the cutest clothes super expensive but I don't mind paying for things like sweaters and blouses that I feel are well made. However, the one issue i have with this place is how awful the people who work in store are, on average, as well as via the customer service line. They all seem to be teens who have absolutely no customer service skills. In store they're often rude, and lazy and lack tact. I shop here less now just bc I don't want to deal with how awful the people who work there are.

If I can give a review of no star, I would like to do so. Sale items are not allow to refund, which sale items still expensive. Both customer service and retail told me that no return after the tag is off. Wait! It is only a jacket, no return even I bring at the price tag with reciept... I can return all the open product from all big retail store as long as I have a reciept with me. Jacket with tags off means used, so all the clothes putting out can be consider used as all have been tried by customers, right? I am pretty sure they can send it back to re-tag it.