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ArchitecturalDepot Reviews Summary
ArchitecturalDepot has a rating of 4.4 stars from 6,714 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ArchitecturalDepot most frequently mention and good quality. ArchitecturalDepot ranks 1st among Do It Yourself sites.
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Selection was easy, description was accurate. Product arrived in perfect condition in a timely fashion. Would not hesitate to use Architectural Depot again!
The product seems to be of good quality. We're not at the point of installing it yet as of this date due to a delay in our renovation project.
Also, we were quick to receive the product.
Our midwestern weather delayed delivery a bit, but they arrived safely and just as expected. We put them up on Saturday and they are just beautiful. I am so pleased! This is my 3rd sizable order from Architectural Depot and I have never been disappointed!
I ordered a set of shutters and the arrived in a timely manner. The box had some damage at one corner.
I called and sent photos because the corner was cracked on one shutter. I asked if they would refund me a small amount and I would repair the crack.
They sent me a small refund, repaired the crack and they were up in 2 days.
3 of 16 shutters arrived damaged. Awaiting refund to be credited to my account.
I had received two emails from Noah Kratz and responded to one of them saying that I really liked the sample I had received and then asked a question about whether or not the shutter would have finish on the other side since these were going to be used as real shutters. Never heard a word back from you guys. This is not some trifling project to my husband and I but apparently it isn't worth your time to answer a simple question. I hope to hear from one of you soon!
Easy to talk with Under stood what I was looking for Had the right height and width that I was looking for Looking forward to see how my new curb appeal looks like!
Originally shopping for standard wood moulding. In my online search, Architecturaldepot.com was prominently displayed and there I found out about PVC moulding which is less delicate to work with, and will obviously last longer than any of the wood options. Exactly what I needed, ordering was simple and my shipment arrived in a timely manner. Very satisfied and thank you so much! MEM
These brackets were not what I expected. They are very heavy duty brackets that will hold up a large shelf so we will keep them for a future project. They are not what we needed for the shelves we hung in our new kitchen but appreciate the quality.
Ordered some Timberthane faux beams on June 9th. Ship date was supposed to be July 7th. With no email updates, ship date was moved to July 14th and then July 23rd. Now on July 28th, the faux beams still haven't shipped, but their site still shows a July 23rd ship date. Called customer service and told them that this is the last item for my home remodel and their delay is causing a delay in my move in. They went on and on about a factory problem causing the delays, so I asked them why nobody from their company called me for an update. She said "Sorry, the ship date is just an estimate and there is nothing they can do. It's a custom item and no refunds are possible". With this overall experience, I would not buy from this company again.
When my order initially arrived, all of the pieces were broken. The shipping box was fine, but the pressure placed on the thinnest point of the fretwork design by the shrink wrap caused the breakage. I contacted customer service, submitted photos, and received a replacement order one week later. There was no additional charge. I am halfway through painting and installing the panels, and they look great! I am very pleased with the overall experience, and only gave 4 instead of 5 stars because of how the initial package arrived.
This rubber Goulding needs better glue to stick to the bath tub. I cleaned the tub with alcohol and I had to put silicon around the Goulding to get it to stay.
Quick delivery.
Shutters are plastic instead of vinyl, hopefully they won't warp in this Florida sun.
Disappointed there are no cap covers for the screws! I really don't want to see screw heads on my shutters 😢
Shutters as advertised, Look good very happy with speed of order.
Will order again when needed.
Thanks,
William Brown
Fast shipment, good product. I placed a small order at first to make sure that I'd be satisfied, and I've already placed my second one!
It was a pleasure doing business with Achitecuraldepot. From the ordering to customer support was easy and I will recommend this business to everyone I know.
Somehow they double shipped and billed my order. When I called to return the one, I was told it was a "custom item" and could not be returned. Not sure why it is custom, they had over 90 in stock. Be very careful when dealing with this company!
Yes, I received my order, but my brother was washing my house prior to installing the shutters and the ladder and my brother fell. His right foot is hurt so my shutters are on hold currently.
Overall great experience in shopping and delivery. My only concern is the response time with competitive price matches found. Unfortunately, I am still waiting on a 2nd response and the actual refund to the agreed upon price match, when product was found cheaper at another online retailer and the shipping was free (shipping wasn't free here). So just waiting for that resolution and hopefully all will be well!
Very fast delivery, but wish there was a better way to see the color, it was way off but i thought it may have been more blue, then greyish, tried to get a slate blue to match our new metal roof, but still looks good on our house
From the business
Architectural Depot is the leader in beautiful home improvement products. Choose from a variety of interior and exterior products like vinyl shutters, cupolas, metal brackets, wood corbels, crown moulding, ceiling medallions, decorative millwork, and m...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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